"Every day we’re saying, ’How can we keep this customer happy?’ How can we get ahead in innovation by doing this?’ ... because if we don’t, somebody else will." - Bill Gates"
The Customer Experience Management Forum 2015 – Asia Edition will address how to transform the future of customer experience in this digital world. This forum will provide the platform for senior decision makers and thought leaders from across Asia to gather in 1 venue. Hear solutions to key business challenges and exchange ideas with experts from around the region.
The Customer Experience Management (CEM) 2015 team is interviewing speakers who will share their vision on the CEM landscape in Asia for 2015. Click here to read the interviews.
Featuring Speakers:
"Feelings have a critical role in the way customers are influenced." David Freemantle, Author
Ghim-Eng Yap
Data Scientist
Institute for Infocomm Research (I2R), A*STAR
Augustin du Payrat
Regional Director, Customer Engagement Solutions
Avaya
Amy Shi-Nash
Chief Data Science Officer
DataSpark, Singtel
Sandra De Zoysa
Group Chief Customer Officer
Dialog Axiata PLC
Sergio Salvador,
Global Head Gaming Partnerships,
Google
Vivek Kumar
Director of Membership Department, National Trades Union Congress
Secretary,
NTUC Membership Council
Hence Steve
CRM & Customer Experience Group Head
PT. Indosat
David Ong
Executive Director & Head of Business Insights
UBS, WM APAC
6 Killer Strategies to Boost your Customers’ Engagement
- Reach out. Optimize all channels and medium through which you interact with customers
- Target. Design your marketing activities to reach the intended audience
- Make it Easy. Ensure that your customers are able to reach you easily without having any hassle
- Keep it Personal. Create opportunities to have one-on-one communication to build bonds
- Humanize your Brand. Establish your brand’s voice with a trusted face that customers can relate to
- New Media. Time to integrate traditional media with new ways of reaching customers
Hear from Customer Experience Thought Leaders Including:
Meri Rosich, CEO, App Strategy Labs
Ghim-Eng Yap,Data Scientist, Institute for Infocomm Research (I2R), A*STAR
Sheena Jacob,Partner, ATMD Bird & Bird
Edrick Ho, Head of Digital and Channel Management, Retail Banking, Asia Pacific, Australia and New Zealand Banking Group Limited
Augustin du Payrat, Regional Director, Customer Engagement Solutions, Avaya
Chris J Reed,CEO , Black Marketing
Amy Shi-Nash,Chief Data Science Officer, DataSpark, Singtel
Gunish Chawla,Principalr, Delta Partners
Sandra De Zoysa,Group Chief Customer Officer, Dialog Axiata PLC
Sergio Salvador,Global Head Gaming Partnerships, Google
Shubhrendu Khoche, Vice President, Senior Business Leader: Mobile Solutions, MasterCard
Vivek Kumar,Director of Membership Department, National Trades Union Congress
Hence Steve,, CRM & Customer Experience Group Head, PT. Indosat
Tom Voirol,Global Head of User Engagement, Reading Room
Marcus Ho,Co-Founder, SocialMetric
Janice Chan,Marketing Director, Starwood Hotels & Resorts Asia Pacific
Delilah Chan,Head of Sales, SG & SEA Emerging Markets, Twitter Asia Pacific
David Ong,Executive Director & Head of Business Insights, UBS, WM APAC
Krystal Choo,CEO & Founder, Wander - The Travel App for Singles
Customer Experience Management Forum, 25 - 27 February 2015, Sydney, Australia -
Post Show
Over 100 attendees from across 10 industry sectors gathered over 3 days. 28 thought leaders shared real-life stories that enriched the experience of the attendees. 20 topics covered the current challenges of the industry, provided immediate solutions and painted a vision for the future of customer experience. Mind-blowing presentations from practitioners enhanced the experience.
What the delegates had to say:
"CEM2015 provided a surprisingly large variety of perspectives on what is a complex theme. The quality of speakers and their topics was very high, it exceeded my expectations." -Chief Executive Officer, Peter Strohkorb Consulting
"All speakers were great to listen to and shared great insights which were relevant to the challenges my business is currently facing." -Chief Technology & Projects Officer, AIA Australia
"Very informative, some great insights. The breadth of the topics covered were spot on!" -Director, Optus
"Great content and covered a good range of CX areas. Great update on best practices." -EM Customer Strategy & Retention, Suncorp Group
"Quality speakers across the 2 days of the conference. Meaningful, thought provoking content that will take customer experience into the future." -Quality Assurance Officer, Logan City Council
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