About The Conference

With new transport modes and increasing competition, customers and now demanding more from traditional service transport providers. To help you acquire more insights on the latest innovations in passenger experience, Clariden would like to invite you to the ANZ Future Passenger Experience Conference taking place in Sydney on 19 – 21 May 2020.

Join the stellar gathering of industry experts to discover unparalleled insights on how leading companies are innovating their products and services to deliver a seamless passenger experience. Hear from industry visionaries as they share ideas and analysis on transformative approaches that can be applied to improve passenger experience.

This conference is also a great opportunity to stay ahead of the competition by discovering the future direction of transport innovation, consumer expectations and onboard strategies.

6 Reasons To Attend This Conference

  1. Discover the future direction of transport innovation, consumer expectations and onboard strategies
  2. Learn from industry visionaries exploring the future for passenger experience and free up your thinking about what is possible
  3. Gain insights into mobility-as-a-service’s current state of play through global success case studies and business models
  4. Understand passenger experience better through site tours that showcase deployment challenges and new technology implementations
  5. Hear industry experts share their insights, ideas and analysis on transformative approaches that can be applied to improve the passenger experience
  6. Network with global transport conference leaders to catalyze new ideas and shape the passenger experience of the future

Key Themes

  • How Transport For NSW Innovates Passenger Experience Through Real Time Data Analytics
  • United Airlines Case Study On Award-Winning Passenger Experience
  • How Yarra Trams Is Driving Massive Improvement In Passenger Experience For Customers With Disabilities
  • Discover The Latest Technologies That Will Impact Passenger Experience Touchpoints
  • Case Study: Wynyard Station’s $100 Million, Passenger Experience-Centric Transformation
  • Case Study: How Adelaide Airport Drives Improvement In Passenger Experience
  • How Transport For NSW Is Revolutionizing Passenger Experience With Mobility-As-A-Service
  • Re-Imagining Passenger Experience Through Design Thinking
  • Future Passenger Experience: Why AI Will Help Us Better Understand Future Passengers’ Needs And Preferences
  • How Biometrics Personalizes And Improves Passenger Experience
  • How Queensland Airport Adopted Smart Technologies To Deliver Seamless Passenger Experience

The Forum At A Glance

Main Conference Day 1: Wednesday, 20 May 2020

  • Innovating Passenger Experience Through Real Time Data Analytics And Insights At Transport For NSW
  • Uncovering Actionable Passenger Experience Insights with Social Listening: a Case Study at Auckland Transport
  • How Can We Embrace More Voices In The Passenger Journey: Creating A Voice Of The Customer (VOC) Program To Re-Define Travel Experience
  • How Biometrics Personalizes And Improves Passenger Experience
  • Why Artificial Intelligence Will Help Us Understand Future Passengers’ Needs and Preferences?

Main Conference Day 2: Thursday, 21 May 2020

  • Re-imagining Passenger Experience Through Design Thinking: Insights from Transport for NSW’s Service Design Framework
  • United Airlines Case Study On Award-Winning Passenger Experience
  • How Airbus’s Connected Cabins Enable Personalized In-Flight Experiences
  • Discovering The Latest Technologies That Will Impact Passenger Touchpoints
  • How Yarra Trams is Driving Massive Improvement in Passenger Experience For Customers With Disabilities