Conference Highlights

10 Reasons To Join Us In November:

1. Join the only Passenger Experience conference in Australia that covers a comprehensive range of innovative topics – HoloLens, Multi-Modal Passenger Experience, Sonic Branding, Biometrics and more
2. International and local case studies shared by prominent speakers to address next-generation transport and new passenger experience frontiers
3. Proven best practices and practical insights on how the cross-pollination of ideas across travel modes can enrich today’s passenger experiences and create new business opportunities
4. Interactive, outcome-focused roundtable discussions that aim to answer pressing questions and assist delegates in improving the travel experience
5. An exclusive platform for industry experts to address passenger experience in a connected world, and its shifting landscape and expectations
6. A valuable opportunity to engage and forge partnerships with thought leaders, business leaders, policymakers and more
7. Learn more about the technologies and methodologies underpinning personalized experiences, such as connectivity and data
8. See how passenger experience leaders tap technology and strategy to gain invaluable glimpses into what travelers want
9. Understand the impact of disruptive innovations on the current and future state of the transport ecosystem
10. Invaluable takeaways and practical insights from international and local speakers on combating traffic congestion

DAY 1 Pre-Conference Site Tours : Wednesday, 18 November 2020

• Site Tour A: Sydney International Airport New Departure Passenger Experience
• Site Tour B: Designing Seamless Passenger Experience With New Biometrics And Cabin

DAY 2 Main Conference: Thursday, 19 November 2020

• Innovating Passenger Experience Through Real Time Data Analytics And Insights At Transport For NSW
• Uncovering Actionable Passenger Experience Insights with Social Listening: a Case Study at Auckland Transport
• How Can We Embrace More Voices In The Passenger Journey: Creating A Voice Of The Customer (VOC) Program To Re-Define Travel Experience
• How Biometrics Personalizes And Improves Passenger Experience
• Why Artificial Intelligence Will Help Us Understand Future Passengers’ Needs and Preferences?

DAY 3 Main Conference: Friday, 20 November 2020

• Re-imagining Passenger Experience Through Design Thinking: Insights from Transport for NSW’s Service Design Framework
• United Airlines Case Study On Award-Winning Passenger Experience
• How Airbus’s Connected Cabins Enable Personalized In-Flight Experiences
• Discovering The Latest Technologies That Will Impact Passenger Touchpoints
• How Yarra Trams is Driving Massive Improvement in Passenger Experience For Customers With Disabilities

Site Tour A: Sydney International Airport New Departure Passenger Experience

This is one of the most tagged social spots in Sydney and draws a huge selfie crowd. The upgrade has turned the experience into something special for travelers and we’re already seeing it feature heavily on Instagram and other social channels, which is really positive and a great advertisement for Sydney. Join us in this site tour to discover how Sydney International Airport is elevating passenger experience with social spots, new technologies across different touchpoints and more.

Site Tour B: Designing Seamless Passenger Experience With New Biometrics And Cabin

Select Sydney Airport passengers travelling are now using groundbreaking biometrics technology with facial recognition processing, allowing them to undergo a more seamless airport experience. The world-leading biometrics system, when fully tested, will mean passengers will be able to complete most stages of their airport journey using their face as their access identification. The initial phase of the trial will test four key steps in the passenger journey including automated check-in, bag drop, lounge access and boarding. Additional steps proposed for future trials include mobile check-in and automated border processing. Join us in this site visit to see this new passenger experience vision.

Space In Each Site Tour Is Limited, Registrations Will Be Available On First Come, First Reserved Basis.