About The Forum

Building upon the hugely successful Customer Experience Management Forum, where over 90% of the participants rated the program as satisfying and exceeding their expectations, the new Customer Analytics, Insights and Experience Forum will equip business leaders with the necessary skills to effectively analyze customer data and gain valuable customer insights. Henceforth, this will drive smart business decisions and enable companies to increase positive customer engagement and enhance overall customer experience.

Why Join This Forum


  1. Learn how to utilize your customer data to gain valuable and actionable customer insights
  2. Chart a detailed and cohesive customer journey to boost customer engagement
  3. Enhance customer loyalty and customer lifetime value through accurate profiling and segmentation
  4. Create true customer advocates and improve your NPS throughout the customer lifecycle
  5. Establish an effective single customer profile that provides an accurate 360 view
  6. Delight your customers with personalized products and services offerings
  7. Anticipate your customers’ needs and wants accurately for an excellent customer experience
  8. Empower your employees with the right skills to enhance customer interactions
  9. Implement effective mobile, social media and real-time analytics
  10. Enjoy cost savings and measure the ROI of your customer campaigns effectively

Featured Speakers

  • Peter O’Hanlon
    Founding Fellow of the Institute of Analytics Professionals of Australia – Board Member for the IAPA Specialist Advisory Committee, ADMA
  • Este-Darin Cooper
    Director of Regulation and Strategy, Office of the Australian Information Commissioner
  • Annan Boag
    Assistant Director of Privacy Practice, Advice and Technology, Office of the Australian Information Commissioner
  • Paul Toohey
    Director of Advanced Analytics, Hewlett-Packard Australia
  • Dori Miller
    Business Design Manager, Telstra
  • Ivana Sekanic
    Customer Advocacy Manager, Medibank
  • Ric Clarke
    Director of Statistical Informatics, Australian Bureau of Statistics
  • Joe Smith
    Customer Experience Director, Ogilvy Australia
  • Clarissa Keil
    Customer Insights & Analytics, and Digital Experience, Sunsuper
  • Luke Rattigan
    Chief Operating Officer, Sportsbet
  • Richard Curtis
    Chief Executive Officer- Australia and Southeast Asia, FutureBrand
  • Tony Nash
    Chief Executive Officer, Booktopia
  • Ross McDonald
    Director, Resilire
  • Victoria Cooper
    Head of Marketing and Communications, Tabcorp
  • Leigh Price
    Social Media Analyst, Amicus Digital
  • Willem Paling
    Head of Online Performance & Analytics, Foxtel
  • Alex Luscombe
    Head of Online Products, Foxtel
  • Nathan Peters
    General Manager – Customer Service Centre, Telstra
  • Iggy Pintado
    Head of Marketing, SAS Australia and New Zealand
  • Declan Maher
    Manager of Customer Insights & Analytics, Sunsuper
  • Daniel Nelson
    Head of Enterprise, Braintree-PayPal
  • Des Viranna
    Head of Analytics, Microsoft

Past Participating Companies

Top Companies from Australia include:

  • Westpac Banking Corporation
  • Optus
  • National Australia Bank
  • ANZ
  • AGL Energy
  • AIA Australia
  • Department of the Environment
  • Townsville City Council
  • Suncorp Group
  • Transport for NSW
  • Adidas Pty Ltd
  • Department of Transport and Main Roads
  • SAI Global Property
  • Mitchells Communication Group
  • Metro Trains Melbourne Pty Ltd
  • University of Western Sydney
  • Territory & Municipal Services
  • Visa AP (Australia) Pty Ltd
  • Teachers Mutual Bank
  • ACH Group
  • CampbellTown City Council (SA)
  • Symplicit