Global Speakers

Iggy is an experienced Corporate Marketing Director. He has held senior management and executive positions in enterprise sales, marketing, channel development, business operations and online management at IBM, Telstra, UXC Connect and Australian Institute of Company Directors.

His value to an organization is in developing practical business strategies that deliver tangible results and outcomes in the enterprise market, implementing both traditional and online marketing engagement, and channel initiatives that drives demand and enables sustainable and engaging relationships profitably with customers, prospects and partners.

He has extensive experience in managing all aspects of marketing strategy and plans, offering development, solution offerings, project management and customer engagement in diversified organisations. He has a demonstrated record of providing strategic marketing direction and leadership in all activities from a range of product and service focused organizations.

Key Achievements:

• In June 2013, ranked #3 most connected Australian on LinkedIn and #88 globally.
• Achieved 8 IBM Sales 100% Club: 1988, 1994, 1995, 1996, 1997, 2003, 2004, 2005
• IBM awarded 20 Australian Marketing Institute Excellence Awards, ranked #1 IT Marketing
• Employer of the Year and Certified Practicing Marketer Award, Australian Marketing Institute, 2004

Nigel Wilson has 20 years sales and consulting experience working with clients in the area of target marketing techniques and CRM analytics to drive acquisition and cross-sell performance. Today, Nigel runs the Hitwise online intelligence business across all markets and Simmons Consumer Research in North America, where the business is combining high quality consumer research, with naturally occurring, in the wild consumer internet behavior data to build out new insights on how target audiences are seeking out information online, buying across channels, consuming media and interacting with brands.

Alex Luscombe is the Head of Online Products at Foxtel, responsible for the strategy and development of Foxtel’s online sales and service experiences. For the last two years Alex has been leading the complete redevelopment of Foxtel.com.au and its underlying platforms.

Alex began his career in advertising research before moving to the UK where he worked for some of the country’s leading telcos, where he led online editorial and production teams before moving into Product Development roles working on video on demand and content recommendations services.

With 11 years’ online and digital experience, Alex is passionate about customer-centred, pragmatic, data-driven approaches to product development that deliver business value with the fastest possible speed to market.

Willem is a technical marketer, focused on the analysis, optimisation and activation of customer and behavioural data in digital marketing and customer communications. He has a background in technical data analysis, software development, academic research and visual communications design.

In his current role as Head of Online Performance and Analytics at Foxtel, Willem manages the analytics, optimisation and targeting for foxtel.com.au and for Foxtel’s in-house digital marketing operations.

Over the past two years, Willem has worked to improve and streamline digital measurement, segmentation and targeting across online, programmatic display and video as Foxtel have rebuilt foxtel.com.au while at the same time become one of the first Australian advertisers to bring search display and video buying entirely in-house.

For the last four years, Nathan has been the General Manager of the Customer Service Centre in Telstra’s Global Enterprise & Services. In this role Nathan led some 400 staff across Australia, India & the Philippines, delivering the managed service and product based service desk offerings to the enterprise & government segment.

Nathan has been specifically focussed on continuous improvement, aligning those global operations to deliver a consistent customer experience, based on standardised ITIL aligned processes. For his efforts, Nathan was twice recognised by the Customer Service Institute of Australia in their Annual Excellence Awards.

Since April, Nathan has been leading the Change Optimisation & Readiness function in Telstra Retail’s Global Contact Centres, providing initiative design, governance, project management, communications, & training support to the 12000+ agents servicing Telstra’s Consumer & Small Business segments. Nathan has a Bachelor of Commerce (Hons) and a Master of Dispute Resolution.

Peter is an analytics practitioner with substantial hands-on analytics experience in marketing, risk, security, product development and HR domains. He has established a number of analytics teams across a number of sectors, and has created and sold two technology startups that have each focussed on leveraging under-utilised data in innovative ways to solve businesses problems. In addition, Peter has held a number of leadership roles in several global technology companies, as well as in the government and banking sectors, including roles with the SAS Institute, Oracle Corporation, Australian Commonwealth and NSW state governments, Westpac Banking Group and Commonwealth Bank of Australia.

Peter is a founding fellow of the Institute of Analytics Professionals of Australia, is an advisor to the University of Western Sydney’s Data Science Program, and is an Adjunct Associate Professor at the University of Canberra. He is at the forum as a Board Member for the Institute of Analytics Professionals Specialist Advisory Committee at ADMA, a function which engages him simultaneously in advances in digital marketing and the analytics industry more broadly.

Este Darin-Cooper is the Director of Regulation and Strategy at the Office of the Australian Information Commissioner (OAIC).

Este leads the section responsible for the OAIC’s strategic policy response to privacy issues, as well as the OAIC’s proactive regulation, including Commissioner initiated investigations and data breach notifications. Este played a key role in implementing significant reforms to the Privacy Act that commenced in March 2014, and continues to advise the public and private sector on emerging privacy issues.

Prior to joining the then Office of the Privacy Commissioner (OPC) in 2010, Este worked as a lawyer at major law firms providing advice to the financial sector on regulatory issues, including privacy and consumer credit.

Annan Boag is the Assistant Director of Privacy practice, advice and technology at the Office of the Australian Information Commissioner (OAIC). He manages the OAIC’s voluntary data breach notification scheme and its programme of Commissioner initiated investigations, and provides privacy policy advice on issues concerning technology and telecommunications. Prior to joining the OAIC in 2011, Annan worked in the legal team of an Australian Government Department and holds qualifications in law and information technology.

Paul Toohey is the global portfolio director for Actionable Analytics Services. Toohey is responsible for the commercial release of new analytic solutions that allow clients to exploit value from their own and externally available big data sets.

Toohey delivers services that enable enterprises to derive business value and insights from Big Data, thus improving customer engagement, operational efficiency and speed of response to market opportunities.

Prior to this, Toohey was General Manager for Strategic Enterprise Services for the APJ region where he oversaw the sales and delivery of HP’s cloud, security and analytics portfolio for enterprise clients.

Toohey has more than 20 years experience in successfully launching new businesses including online banks, cloud and innovative analytics offerings. He has also held executive positions in sales and account management whilst based in China, Australia and the UK.

Toohey holds a Bachelor of Science degree in Information Technology and Politics from the University of New South Wales in addition to completing business courses at the London School of Business and the London School of Economics and Political Science.

Dori Miller is the Business Design Manager in Telstra’s Design Practice, a team of talented individuals who are passionate about elevating the quality of design and customer experience. She has 21 years experience in design and design research. In her current position she is exploring how design thinking can make a difference in large organisations by re-imagining the way we innovate and solve complex problems. She is leading the Design Thinking movement and is rolling out an education program to turn everyone at Telstra into a Design Thinker.

Before coming to Australia, Dori worked in the US in both consulting and in-house design roles. As Interaction Design consultant at IBM, she designed a chat solution for GE and conducted research for the Florida House of Representatives. She worked extensively with Microsoft for different projects ranging from call centre support applications, technical support and community portals, and sales management applications. She has a Masters in Design and has taught design courses at university.

Dori has a passion for problem solving and loves big challenges. Being an avid swimmer, she has crossed the English Channel 5 times and recently became the 27^th person to complete a two-way English Channel swim. She is looking for the next big challenge!

Ivana Sekanic is currently the Customer Advocacy Manager at Medibank, a leading health insurance provider, responsible for all aspects of the NPS. Prior to joining Medibank, Ivana spent 6 years at Aggreko in various roles encompassing successful initiatives around NPS in the B2B space, whilst identifying root causes and driving continuous improvement.  Ivana began her career at Powerco, one of the leading energy distributors in New Zealand.

With 11 years industry experience spanning across energy and healthcare sectors, Ivana has significant experience in developing organisational strategy around great customer insight.  She is a passionate advocate of using lean methodologies to solve complex customer problems. Ivana holds a Lean Six Sigma qualification from Ohio State University (USA) , Bachelor of Computing and a Bachelor of Commerce in Marketing and International Business from University of Tasmania (AUST).

Ivana is focused on delivering customer insights that help inform what drives customer satisfaction and how to create business value through acting on customer feedback.

Ric Clarke is the Director of Statistical Informatics in the Australian Bureau of Statistics (ABS). He joined the ABS as a technologist in 2008, after a career of more than 15 years with the Defence Signals Directorate (DSD) spanning communications analysis, systems development, project management, and strategic planning.  Originally a theoretical physicist, Ric also has postgraduate qualifications in computer science. In his current role, Ric leads research and development into the representation, transformation, discovery and analysis of new sources of digital information for the production of official statistics.

Daniel Nelson is an engineer, mobile commerce champion, and data science expert heading up Braintree’s Enterprise Business in Australia. Throughout his career Daniel has helped some of Australia’s most recognised brands advance their approach to commerce in an increasingly innovative market.

Braintree is disrupting the global payments industry by delivering sophisticated payments technology that enable next generation commerce experiences. The Braintree platform is powering frictionless mobile first experiences at companies such as: Uber, Dropbox, Airbnb, Eventbrite and Hotels Tonight.

From a foundation of an Engineering Computer Science degree, Daniel got his start as a Software Engineer then was quickly drawn towards commerce and the convergence of technology and user experience. Daniel’s role at Braintree is to partner with industry leaders to enable next generation customer experiences though payments leadership & innovation.

As the Head of Analytics for Microsoft Australia, Des is responsible for the data and analytics platforms used to create value for the customer.  In this marketing leadership role, Des is leading the implementation of a personalization strategy to support modern marketing and a cross-functional, customer-centred program.

Declan is Manager of Customer Insights & Analytics at Sunsuper. He leads the team that is responsible for Customer Experience, Customer Research & Data Science that works to bring the customer perspective into day-to-day business decisions at all levels of the organisation, from CEO to call centre representative.

He has spent the last 20 years working in financial services in Australia, Europe & the US with a strong focus on delivering manageable customer insights that can truly be operationalized. His experience spans retail and investment banking, management consulting and, for the last 7 years, superannuation in Australasia.  He strongly believes that the customer perspective needs to be included at the start of every discussion and not at the end, as happens all too frequently. At Sunsuper, he is working to drive a cultural shift from a task orientated, internally focussed perspective to a genuine customer centric perspective. Through a mix of qualitative and quantitative customer research and big data analytics, Sunsuper is striving to make the best decisions from a  corporate perspective and a customer one.

Joe is the Customer Experience Director for Ogilvy Australia. He leads the team responsible for turning data, insights and post-it notes into digital experiences with the audience at their core. A strong advocate for thinking “inside the (process) box”, Joe is passionate about developing and refining UX methods and tools.

Joe has over 17 years of experience in developing digital advertising, websites and online applications. He’s worked for publishers like ninemsn and agencies including M&C Saatchi and Ogilvy. His passions include collaborative design, rapid prototyping and sharing his UX knowledge. He has degrees in English Literature and Archaeology and is a compulsive doodler.

Clarissa is a digital, marketing and CX expert with 15 years of experience in the financial services industry in Australia and the UK. She is passionate about designing and delivering exceptional customer outcomes, particularly in the digital space – and building great teams to do great things!

Across her career Clarissa has leveraged her experience to deliver experiences where customers notice the differences, rather than just focussing on internal success metrics.

She has spent the past 7 years at Sunsuper, one of Australia’s most awarded superannuation funds. Prior to this she worked at BT Financial Group, Westpac and AXA Investment Managers. Her specialities include customer and digital strategy development and execution, designing useful, usable and engaging digital experiences, customer research and analytics, people leadership, change management and transformation.

A native of Austria, Clarissa has been skiing since she was 2 and misses the snow in Brisbane.

Luke is a dynamic Senior Executive with vast global board level experience, as well as proven success managing and developing new businesses across Europe, US and Asia Pacific via successful execution of meticulous business development, operational management and online products across highly competitive sectors.

Luke is currently Chief Operating Officer of Sportsbet where he has responsibility for Online, Risk and Trading, as well as Customer Operations. Prior to Sportsbet, Luke worked across London, New York, Beijing and Shanghai in strategy and GM roles at Reed Elsevier, an online information provider.

Luke has a Master’s of Economics (Hons) from Melbourne University.

Sportsbet.com.au is Australia’s largest online betting company with over 600 employees in Melbourne, Sydney and Darwin. Through its dedication to providing customers with the best value, entertainment, technology and a superior online experience, it the fastest growing and largest online bookmaker in the country. Established in 1993, Sportsbet.com.au was acquired by Ireland’s biggest and most successful bookmaker Paddy Power in 2010 and together form part of a powerful global family of more than 4,000 staff. The partnership allows it to offer the biggest variety of bet types, premium odds, promotions, technology and new initiatives in the wagering sector.

Richard Curtis leads FutureBrand’s commitment to creating brands for future business growth, and believes in the power of creativity to solve the fundamental challenges that business face – ideas that rely as much on our intellect as our imagination.

With a degree in Litterae Humaniores from Oxford University, he started his career in Bangkok as an account planner before switching to media planning in London. Since arriving in Australia in 2001, he has contributed to a wide range of significant branding programs, all in the name of creating a positive future and many of which have been awarded by Cannes Lions, Brand New, REBRAND and D&AD.

Richard was named by AdNews in their 40 Under 40 list of rising stars of advertising, marketing and media in 2011, and he was one of 20 visionaries invited to speak at VIVID 2014 on the future landscape of design and creativity in 2020.

Tony Nash started his first internet business in 1996. He has been working with his brother, sister and brother-in-law since 1998. He started Booktopia on a $10 per day budget back in February 2004. It took 3 days to sell the first book. Eleven years on Booktopia now sells one product every 8 seconds. The business has had no external investment. In 2007 it started stocking its first title. There are now 102,000 titles and 600,000 units in stock ready-to-ship.

Seven years ago Booktopia was based in 450 square metres of office and warehouse. In 2014 the company moved to a new Headquarters and Distribution Centre with a floor space of 10,000 square metres investing in millions of dollars of automation. The business currently employs 100 people.

In 2015 Booktopia made two acquisitions, Angus & Robertson Bookworld and Dirt Cheap Cameras. The combined businesses will take revenues for FY2016 to $90 million. In 2014 Booktopia won the Telstra Medium Sized Business of the year award for NSW and became the first ever company to make the BRW Fast 100 for six years straight from 2009 to 2014. It also won the Smart Company Community Award for its philanthropic program supporting indigenous literacy, writers’ festivals and readers’ conferences.

Ross McDonald is a digital and customer leader with deep commercial and strategy experience.  A leader at Google Australia for eight years, Ross led the Retail vertical from 2010-2013, playing a pivotal role in getting Australia and New Zealand’s leading retailers online (and transforming Google’s retail revenue 280% from 2010-2013).  More recently, Ross led the Travel & Tourism verticals, returning the business to growth and leading a team developing data marketing strategies for deep customer engagement.

Ross is a senior digital leader and marketing professional with deep specialties in digital channels, retail strategy, consumer marketing, and commercial strategy (linking sales, marketing and customer data).  Ross also represented Google to industry associations, the media and government bodies.

Prior to Google, Ross spent seven years with Nestle in a variety of commercial, sales and strategy roles across Australia, New Zealand, Japan and South East Asia.  Ross has also worked in strategy with Guinness in the United Kingdom and Goodman Fielder in Australia, and commenced his career with LEK Consulting.

He has a Bachelor of Commerce from the University of Western Australia and an MBA from the Australian Graduate School of Management (Sydney) and the Kellogg School of Management, Northwestern University (Chicago).

Victoria Cooper is a strategic senior marketing professional with over 12 years experience of turning categories around and delivering share increases and profit gains through driving brand equity campaigns, innovation and developing and leading high performing integrated teams.

Victoria has been with Goodman Fielder since 2007, working within the marketing function across various brands and categories throughout the Asia Pacific region. She most recently was Marketing Director on the Baked Convenience portfolio which includes pastry, sweet bake, pies and convenience meals. Her team had full P&L ownership for these categories across the Asia Pacific region. Prior to joining Goodman Fielder and the world of FMCG she worked in the B2B channel in marketing and business development for accountancy firms KPMG and PKF Chartered Accountants.

Victoria is also a part of the Marketing Academy of Australia for 2015, which is a cohort of the top 30 marketers in Australia as chosen by key members of the business and marketing community and the Marketing Academy Board.

Leigh Price is a Social Media Analyst with over 10 years of experience in digital marketing and analytics. Currently, he leads the social media practice at Amicus Digital, an Australian technology and professional services consultancy.

Prior to joining Amicus Digital, he worked as GE Australia’s in-house Social Media Analyst, where he was responsible for social media insights across GE’s portfolio in Australia and New Zealand.

Leigh has also worked with Telstra, Australia’s largest telecommunications firm, as their in-house Social Media Analyst. More broadly, his background includes extensive experience with agencies, enterprises and start-ups in a variety of digital marketing and customer experience functions. Having worked with brands as diverse as financial services institutions, online retailers, FMCG brands and more, he has a focus on driving actionable insights for Amicus Digital’s clients.