Agenda

16 April 2018, Monday
TIME AGENDA
09:00 Conference Introduction by Chairperson
Highlights on Conference Day 1 Key Sessions
dimitra-zographos-112x128 Dimitra Zographos
Award Winning Executive Assistant of the Year 2015 (Recipient of the Page Personnel EA of the Year Award 2014, Australia’s Top EA of the Year at The CEO Magazine’s Executive Awards 2015)
The EA Circle
the-ea-circle
 

Dimitra is a passionate award-winning Executive Assistant, keynote speaker, and facilitator.  She is one of the most senior and accomplished executive assistants in the business who demonstrates great authority and leadership in supporting the business and its senior leaders in a range of industries with national and international portfolios. During her 20 years in the field of Executive Support, Dimitra has worked alongside a number of high profile senior executives. She has extensive experience in corporate boardrooms and has worked in a number of industries.

In recognition to her passion and commitment to the EA role, Dimitra was awarded 2nd at the Executive PA Magazine 2010 Awards, won both the Page Personnel EA of the Year Award 2014 and Australia’s Top EA of the Year at The CEO Magazine’s Executive Awards 2015, which is one the most important and prestigious events on the business calendar. Dimitra was for a number of years on the Advisory Board in Melbourne for the Executive Assistant Network, is involved in many local and global networks and is a member of The EA Circle, an exclusive circle of influence of senior EA’s.

Understanding the Dynamics of the Role of an EA/PA
09:10 Guest Keynote Address:
Managing Your Executive’s Schedule like a Mega Star

  • Cultivate a productive relationship with your executive
  • Taking the next step in your career by understanding your executive and company
  • Anticipate your executive’s needs before they do
  • Build up the rapport to boost your productivity (and your executive’s too!)
 
09:55

The CEO Perspective: What Sets a Great EA Apart From the Rest and How to Improve Professional Relationship with Your Boss

  • What executives really want from their EAs/PAs
  • Tips for achieving excellence
  • How to get people to do what you want them to do
  • How to read other people accurately
  • How to influence anyone
  • Gaining control over what goes on in your own head
  • Establishing an air of authority and standing out from the crowd
  • Motivational words and phrases for improved delivery
 amanda-vinci-112x128 Amanda (Pereira) Vinci
Founder
APV Consulting
Amanda Vinci is an Internationally Accredited Coach, Practitioner of Neuro-Linguistic Programming (NLP) and an Accredited EDISC Consultant and Trainer.

With 13 years’ experience as an Executive Assistant, Amanda’s primary focus is developing Executive Assistants, Personal Assistants and Admin Professionals globally who are looking at career progression and career development.

This looks like building leadership capability, elevating communication, building strong partnerships between Executives and their Assistants, challenging Assistants to learn more about the business concerns and transforming Executive Assistants to Organisational Business Partners who have greater responsibilities and in return have greater fulfillment in their career and life.

Whether it be as a consultant creating powerful partnerships between Executives and their Assistants or as a coach and trainer developing Admin Professionals to be true business partners, In both contexts the particular perspective she operates from is enabling people to see something different, or new, that they hadn’t seen before that opens up different actions for them to take which produce the desired results.

Amanda is a life-long learner who continually strives to keep learning in order to provide value to her clients. Her ongoing research includes areas on Neuroscience, Human Behaviour and Psychology of Emotion. She continues to study and research the Patterns of Thinking/Mindset and Behaviour.

Morning Refreshments & Networking
Developing Your Workplace Skills & Achieving Better Work-Life Balance
11:00 The EA/PA’s Role and Beyond – Moving on from Your Role as an Assistant

  • Making the most of opportunities to grow your skill set and expand your role
  • The importance of moving and adapting to the ever-changing working environment
  • Recognizing how your skills as an assistant can be applied to other roles that benefit others
ruth-kilah-112x128 Ruth Kilah
C-Suite EA & Project Manager
GE ANZ
  Ruth is the Executive Assistant to the Chief Financial Officer and the Chief Information Officer for GE Australia, New Zealand & Papua New Guinea. She is responsible for organizing the professional lives of both executives, managing their teams, projects and numerous events for each function.

Commencing her career with GE in 2012 as an Executive Assistant, in late 2014 Ruth took on the additional role as Project Manager for an internal GE project initiative, called PowerHouse. Utilising existing business relationships to engage key business stakeholders, she has driven the PowerHouse initiative from initial concept, design, and structure, to leading the continual implementation of varied and complex business improvement projects. This role involves constant interaction with the CEO, GE business leaders and customers and managing numerous project teams.

In addition to her EA and Project Manager roles, Ruth also mentors GE employees in graduate Engineering, IT and Finance roles and also runs workshops open to all GE Australia employees, around time and email management.

11:40 Emotional Intelligence 2.0: Working Effectively With the Right Communication Styles

  • Developing skills in self-management, self-awareness and social awareness
  • Understanding differences to build relationships and drive performance
  • Influencing others positively to achieve great outcomes
  • Become an empathetic business connector with people, and pick up skills to get things done
anna-lucia-mackay-112x128 Anna-Lucia Mackay
Group Managing Director
HCM Global
 

Anna-Lucia is the best-selling author of “The Four Mindsets – How to Influence, Motivate and Lead a High-Performance Team” and a Moderator for Harvard Business School in the areas of Leadership, Influence, People, and Performance.

Anna-Lucia was educated in the United Kingdom, Middle East, and Australia, in the fields of Business Management and Adult Education and holds accreditations in emotional intelligence and neuroscience.

Over the last 20 years she has consulted to numerous corporations globally and in 2012 was recognized for her work – as a finalist in the top category for the National Telstra Business Women’s Awards.

Today she is an international speaker, Managing Director for HCM Global and serves as a board member for several organizations.

12:20 Do You Know How Financially Fit You Are?

  • Understand your own financial position to help you achieve your financial goals
  • Be in charge of setting up a budget and look at debt management
  • Why it’s important to understand finance – your own and that of your company that you work for
helen-williams-112x128 Helen Williams
PA of Audit CB&W and Public Speaker (Recipient of 2013 Outstanding Contribution to my Profession – Lifetime Achievement Award)
National Australia Bank
national-australia-bank
 

Helen has a diverse employment background, having worked for small and large organizations within the private and public sector, as well as running her own secretarial business for 10 years. 

Her roles at NAB involve providing high-level support to various senior executives’ with their ever-changing diary commitments, organizing complex travel itineraries, arranging meetings and events and managing financial transactions for the team e.g. budget, expenses, accounts payable.

Mentoring is a passion for Helen where she mentors PA’s at NAB and externally.

Networking Luncheon
14:00 Case Study: Managing Change with Resilience & Optimism

  • Best practice approaches to handling workplace change – Knowing when to let go or take control
  • Train your brain to stay cool, calm, and collected in stressful situations
  • Managing attitudes in stressful times
  • The importance of positive psychology in the workplace
  • Develop a positive mindset to increase mental toughness
ros-boucher-cardinal-112x128 Ros (Boucher) Cardinal
Managing Director, Coach, Speaker, Author, Facilitator and Organizational Development Specialist
Shaping Change
shaping change Logo
 14:45

Finding Your Voice to Handle Challenging Situations

  • Discover professional communication techniques
  • Explore neuroscience – understand how your brain works to achieve excellence
  • Be self-aware and master the art of assumptions
  • Know when to have a private conversation, the language we use, and how it affects colleagues and clients
  • Questioning & listening skills
  • The science of powerful brain efficiency
Katrena-Friel-112x128 Katrena Friel
Founder & CEO
Australian Institute of Office Management
Katrena is a fully qualified trainer, international keynote speaker, therapist, facilitator, coach and award-winning author of 4 books, delivering individual sessions, customized programs, and certifications to both the private and public sectors around the world.For over 25 years, she has contributed to the success of thousands of companies in most industries, consulted hundreds of entrepreneurs and guided thousands of individuals ­ inspiring them to their next level of development. She holds formal qualifications in Training, Coaching, Business, Management, Advertising, PR, and Marketing and is a Master Practitioner and Train the Trainer of Neuro-Linguistic Programming (NLP). Katrena’s passion and unique approach will invigorate and challenge your behaviors, beliefs, and thinking. Known for her practical, pragmatic approach, she has been described as highly dynamic, spirited and empathic. You’ll be sure to laugh as you learn. Be ready for anything in her vibrant sessions, which are aimed to enhance your personal and professional development on a profound level.
Afternoon Refreshment & Networking 
15:45 Dressing for Success – How to Dress for the Job You Want, Not the Job you have

  • How you are judged in the workplace (and elsewhere) based on your personal presentation
  • How making small changes to your grooming, habits, dressing, and presentation can make a big difference
  • The secrets of those stylish people you know, who make it all look so easy
  • Tips and tricks that you can implement immediately for maximum impact
denise-dalgliesh-112x128 Denise Dalgliesh
Senior EA, Founder & Personal Stylist

Denise Dalgliesh, C-Suite EA, and Personal Stylist started her career in office administration roles, having completed a secretarial course straight out of high school. After joining Myer as EA to the GM of the Women’s Apparel Buying Office, she decided to pursue a long-held love of fashion and study part-time whilst working as an EA in a fashion environment.

Her roles at Myer included her first EA to the GM of Buying role, EA to the GM of the Myer Fashion Studio (which is Myer’s fashion forecasting service) and a stint as a junior buyer. Upon graduation from her studies in Fashion Design and Technology, she left Myer, started a family and ran her own fashion studio for a period of ten years, creating made-to-measure bridal and formal wear. She subsequently re-entered the mainstream workforce and has more than 15 years of experience as a Senior EA, (8 of those at CEO level) in mainly fashion, retail and FMCG related environments.

With a foot firmly in both camps, Denise is still passionate about the EA profession while also pursuing her ‘side gig’ of fashion styling and wardrobe consultation, giving her unique insight into what aspirational personal presentation in the workplace looks like and how to achieve it.

 16:30
EA/PA & Executive Panel Session: Understand What Your Boss Needs from You without being told

  • Discover your boss’ need, and what makes an outstanding EA/PA
  • Discuss how EAs/PAs can add value for their executives and the organization as a whole
  • Practical ways of forging good communication and positive engagement between Executive and EA/PA
  • The key challenges and successes experienced through partnership
  • Effective ways of managing your boss – a manager’s view!
Moderator:
 dimitra-zographos-112x128 Dimitra Zographos
Award Winning Executive Assistant of the Year 2015 (Recipient of the Page Personnel EA of the Year Award 2014, Australia’s Top EA of the Year at The CEO Magazine’s Executive Awards 2015)
The EA Circle
the-ea-circle
Panellists:
Female Silhouette

Carla Fisher
Executive Assistant to the Chief Executive Officer
BMW Group

17:15 Q&A Session & Closing Remark by Conference Chairperson
 17:20

Image 3

Champagne Networking Session

Enjoy a glass of champagne whilst networking with other like-minded individuals on topics that are of most interest to you and fellow delegates.

 

17 April 2018, Tuesday
TIME AGENDA
09:00 Conference Introduction by Chairperson
Highlights on Conference Day 2 Key Sessions
dimitra-zographos-112x128 Dimitra Zographos
Award Winning Executive Assistant of the Year 2015 (Recipient of the Page Personnel EA of the Year Award 2014, Australia’s Top EA of the Year at The CEO Magazine’s Executive Awards 2015)
The EA Circle
the-ea-circle
Inspirational Advancement: Being A Modern EA/PA and Technology Advances
09:05 EA/PA Roundtable Kick-Off Session
dimitra-zographos-112x128 Dimitra Zographos
Award Winning Executive Assistant of the Year 2015 (Recipient of the Page Personnel EA of the Year Award 2014, Australia’s Top EA of the Year at The CEO Magazine’s Executive Awards 2015)
The EA Circle
the-ea-circle
09:30 Interactive RoundTable Series
Roundtable 1: How to Manage Your Bosses and Work Well with Multiple Executives
jennifer-robson-112x128 Jennifer Robson
Former EA to CIO
AECOM

Jennifer Robson is a highly professional and trusted Executive Assistant with a wealth of experience working in high profile public and private operations. Over a career spanning more than three decades, she has excelled at providing the highest quality support and advice to a range of Australian and international executives. Throughout her career, Jenny’s positive outlook and professional demeanor have enabled her to quickly establish trust and effective relationships with a wide variety of internal and external stakeholders.

Beyond her busy day-to-day EA role, Jenny still finds time to be a trusted adviser and mentor to the next generation, sharing her insights and experience through her active participation in professional networks and industry associations.

Roundtable 2: Effective Project Management and Multi-Tasking
Roundtable 3: Increasing Productivity, Decreasing Stress
Roundtable 4: Managing Difficult Situations and Personalities
10:15 Digital Platforms to Increase Productivity: Hints, Tips & Must-Grabs (Technology and Time Management)

  • Keeping up to date with the latest technological trends and advances, the practical use within EA’s/PA’s role
  • Utilize smartphones and tablets in and out with the office to enhance productivity: essential tips and tricks on time management, email management, prioritizing workload, etc
  • Hands-on advice on how to wrangle the multitude of new and existing technologies
Megan-Green-112x128 Megan Green
EA to Information Development, eTQC Program Director and Chief Medical Information Officer, Awarded Page Personnel Australian Executive Assistant of the Year 2016
Alfred Health
alfred-health
 

Technologically savvy and an advocate for innovation, Megan Green is the Executive Assistant to the Executive Director Information Development, eTQC Program Director and Chief Medical Information Officer at Alfred Health. Megan provides every aspect of the day-to-day administrative EA office-management duties and is secretary to six Governance Committees and two Executive Committees. She is also heavily involved in recruitment; event-management and corporate leadership.

With more than 10 years’ experience behind her, Megan has the unique ability to remain excited and determined to be the very best in her field, proving just that when she recently won Australia’s Best EA of the Year award 2016.

As an early adopter of the ‘paperless office’, Megan has championed the opportunity to embrace technology for the Executive Assistant. In addition to her technical and administrative expertise, Megan’s strengths lie in developing and maintaining business relationships, innovation, strategic planning, and communication.

Morning Refreshments & Networking Session
 11:15 Building a Successful and Valuable EA’s/PA’s Brand 

  • Your Brand: The precious commodity which can enhance your career prospects and earning potential
  • Who are YOU? How to use your Brand to stand out from the rest
  • Key strategies to enhance your reputation in your current role and maximize opportunities for the future
  • Personal Branding: How your executive’s presence can make or break you
natalie-bennett-112x128 Natalie Bennett
Associate Director
Page Personnel
Page Group logo
Natalie Bennett, Associate Director for PageGroup specializes in the recruitment of Senior EAs into the Melbourne market. With over 10 years’ recruitment experience working across London, Perth, and Melbourne within the office support sector. Throughout her career Natalie has successfully launched new teams for PageGroup, managing national accounts and leading complex recruitment projects. Natalie prides herself on her honesty, passion and wealth of knowledge within the office support sector and looks forward to sharing her insights with you all at the conference
12:00 Getting the Edge: How to Build Service Excellence into your EA, PA or VA Career

Attitude / Aptitude

  • It’s All about Attitude
  • Developing a Positive Mental Attitude
  • The Importance of a Business Mindset
  • Key Characteristics of a Client-Focused EA, PA or VA
  • The Importance of Lifelong Learning Resources – Positive Mental Attitude Building Exercise
ingrid-bayer-112x128 Ingrid Bayer
Founder & CEO
VA Institute EA
VA Institute
Ingrid Bayer is a thought leader, transformational thinker, and one of the brightest minds in the VA Industry today.

For over 30 years, Ingrid has worked across many industries including, Photography, IT, Entertainment, Stockbroking, Legal, Real Estate, and Medical.

In 2008, Ingrid started operating as a Virtual Assistant from her home office in regional New South Wales, Australia. Within two years, she had grown her business to include managing and overseeing a team of VAs.

Her sound knowledge of business administration, together with her ability to think outside the square, facilitate conversations around ‘possibility’, and then move forward to implement winning processes and ideas ensures her clients’ success.

Ingrid now devotes her time to working strategically with the Australian VA Industry and its stakeholders and specializing in working with EAs and PAs from around Australia, and around the world, in making the transition to becoming a successful VA.

Ingrid’s passion and life purpose is to make a tangible difference in the lives of VAs and their clients by uncovering and exposing the ‘elephant in the room’; that is, identifying the missing ingredients in the VA toolbox in a way that empowers, transforms and inspires the VA Industry and its stakeholders to be the best, expect the best, and deliver the best beyond mere technical skills.

Lunch & Networking
 14:00 Impact matters

How do you gain the competitive edge in your next Presentation? With the perfect mix of Storytelling, Visual Communication, and Presentation Skills. Emma Bannister’s innovative approach to integrating story and visual design transforms lacklustre presentations into engaging, powerful and successful communication tools. Learn:

  • Insight into market leaders’ communication strategies
  • Essential components of presentations
  • How to ensure your audience remember, understand and act
  • Practical ways to persuade, differentiate and stand out

** Group work session at the end of each topic according to the Guest Speaker’s relevance

emma-bannister-112x128 Emma Bannister
Founder & CEO, Presentation Studio Australia & UK
Co-Founder & Visual Lead, Presentation Guru Publishing Ltd UK
Presentation Studio

With over two decades of Visual Design experience and ten years as founder and CEO at Presentation Studio, Bannister’s view is radically different. Passionate that powerful presentations consist of more than just visual design – she teaches a new way of thinking – Visual ThinkingTM.

Visual Thinking is a method for integrating the essence of a presentation’s message into a visual representation. In Bannister’s workshops and speaking engagements, she teaches audiences how to apply Visual ThinkingTM along with insights into communication and industry trends. Sharing her knowledge in an approachable, entertaining way, Bannister gives audiences practical tools for transforming their presentations – and their careers.

Companies including Telstra, Westfield, Microsoft, Qantas, Yahoo, NAB, CommBank, and Pepsico have hired Bannister and her team to create powerful presentations, gaining the competitive edge to win high-stakes, multi-million dollar pitches.

14:45 How to be the Ultimate Strategic ‘Business Partner’

  • Learn the 3 elements of being a business partner
  • What is expected of you at the Board and Leadership level
  • How to build and maintain successful working relationships
  • Identifying the skills and qualities of a highly efficient and successful assistant
  • Understand the impact you have on organizational goals and vision
  • How to motivate yourself and others
  • Top tips on Crisis Management
  • How to remain calm, flexible and professional at all times
michaela-walsh-112x128
Michaela Walsh
EA to CEO, National Asthma Council Australia
Board and Executive Secretary, Parks Victoria
NAC logo no-tagline PMS
Michaela Walsh is an Executive Assistant and governance professional currently working with the CEO and board of directors of a national not-for-profit organization. Her previous roles include Assistant Company Secretary, Project Manager, Lecturer, and Board and Executive Secretary. Michaela holds a first class honors degree in Applied Science from The University of Melbourne, as well as certificates in governance, and has been a member of the Governance Institute of Australia since 2015. Her professional interests include project management, information technology, board and corporate governance, and risk and contract management.
Afternoon Refreshment & Networking 
15:45 From EAs/PAs to a Global Leadership: How to Become a Great Influencer

  • Building a career journey & a process and knowing yourself “Who You Are”
  • Develop your leadership style and analysis different causes of conflicts and problems
  • Delegation and decision making for maximum results
  • Practicing win-win negotiation
  • Successful techniques for managing your manage
Female Silhouette

Narrelle Matthey-Aickin
Executive Assistant to the Group General Manager Brand & Marketing
ANZ Banking Group

 16:30
EA/PA & Executive Panel Session: Managing Your Executive’s Energy, Focus, and Mindset

  • Understand what working in partnership alongside with your executive entails
  • Discuss how to deal with a modern corporate life, distractions, competing priorities, and interests
Moderator:
dimitra-zographos-112x128 Dimitra Zographos
Award Winning Executive Assistant of the Year 2015 (Recipient of the Page Personnel EA of the Year Award 2014, Australia’s Top EA of the Year at The CEO Magazine’s Executive Awards 2015)
The EA Circle
the-ea-circle
Panelists:
michaela-walsh-112x128 Michaela Walsh
EA to CEO, National Asthma Council Australia
Board and Executive Secretary, Parks Victoria
NAC logo no-tagline PMS
jennifer-robson-112x128 Jennifer Robson
Former EA to CIO
AECOM
17:15 Q&A Session & Closing Remarks by Conference Chairperson

 

Post-Conference Workshop – 18 April 2018, Wednesday

Workshop Timetable:

Workshop A will run from 09:00 – 12:00 with a mid-morning and luncheon breaks.
Workshop B will run from 13:00 – 16:00 with a mid-afternoon refreshment break.

Registration begins 30 minutes before each workshop commences.

TIME AGENDA
09:00 – 12:00

Post-Conference Workshop A: Negotiation and Influencing Strategies for EAs/PAs

Every day we negotiate – often without realizing it – with our partner and work colleagues. Being able to negotiate well can have huge benefits at work, you’ll be able to effect change and encourage people to do more to help. This session will give you some tips, tools, and tricks to become the ultimate negotiator at work.

  • Negotiate syllabus
  • Recognize different personality types and learning ways to better relate to others when negotiating
  • Understand and uncover the hidden agendas
  • Knowing when to be assertive and when to hold back
  • Identify the main areas that you can use your new negotiation skills as an EA/PA
  • Seeing immediate results in all aspects of your life – not just work!
  • Group work activities
Katrena-Friel-112x128 Katrena Friel
Founder & CEO
Australian Institute of Office Management
Katrena is a fully qualified trainer, international keynote speaker, therapist, facilitator, coach and award-winning author of 4 books, delivering individual sessions, customized programs, and certifications to both the private and public sectors around the world.For over 25 years, she has contributed to the success of thousands of companies in most industries, consulted hundreds of entrepreneurs and guided thousands of individuals ­ inspiring them to their next level of development. She holds formal qualifications in Training, Coaching, Business, Management, Advertising, PR, and Marketing and is a Master Practitioner and Train the Trainer of Neuro-Linguistic Programming (NLP). Katrena’s passion and unique approach will invigorate and challenge your behaviors, beliefs, and thinking. Known for her practical, pragmatic approach, she has been described as highly dynamic, spirited and empathic. You’ll be sure to laugh as you learn. Be ready for anything in her vibrant sessions, which are aimed to enhance your personal and professional development on a profound level.
13:00 – 16:00

Post-Conference Workshop B: Working Your Way to the Top: How Executive Assistants Can Rise Up in Their Career Ladder

To be able to make it to the top, you need to be grounded where you are right now in your career maturity and be clear on future including what it looks like to be at the top. In this workshop, Amanda will run through the stages of career maturity to get clear on where you right now. Amanda will then cover what it takes to rise up in your career and be a real business partner within the organization.

  • Stages of Career Maturity
  • The Power of Context – Listening Skills
  • What Shapes Behavior/Action
amanda-vinci-112x128 Amanda (Pereira) Vinci
Founder
APV Consulting
Amanda Vinci is an Internationally Accredited Coach, Practitioner of Neuro-Linguistic Programming (NLP) and an Accredited EDISC Consultant and Trainer.

With 13 years’ experience as an Executive Assistant, Amanda’s primary focus is developing Executive Assistants, Personal Assistants and Admin Professionals globally who are looking at career progression and career development.

This looks like building leadership capability, elevating communication, building strong partnerships between Executives and their Assistants, challenging Assistants to learn more about the business concerns and transforming Executive Assistants to Organisational Business Partners who have greater responsibilities and in return have greater fulfillment in their career and life.

Whether it be as a consultant creating powerful partnerships between Executives and their Assistants or as a coach and trainer developing Admin Professionals to be true business partners, In both contexts the particular perspective she operates from is enabling people to see something different, or new, that they hadn’t seen before that opens up different actions for them to take which produce the desired results.

Amanda is a life-long learner who continually strives to keep learning in order to provide value to her clients. Her ongoing research includes areas on Neuroscience, Human Behaviour and Psychology of Emotion. She continues to study and research the Patterns of Thinking/Mindset and Behaviour.

30 April 2018, Monday
TIME AGENDA
09:00 Conference Introduction by Chairperson
Highlights on Conference Day 1 Key Sessions
dimitra-zographos-112x128 Dimitra Zographos
Award Winning Executive Assistant of the Year 2015 (Recipient of the Page Personnel EA of the Year Award 2014, Australia’s Top EA of the Year at The CEO Magazine’s Executive Awards 2015)
The EA Circle
the-ea-circle
 

Dimitra is a passionate award-winning Executive Assistant, keynote speaker, and facilitator.  She is one of the most senior and accomplished executive assistants in the business who demonstrates great authority and leadership in supporting the business and its senior leaders in a range of industries with national and international portfolios. During her 20 years in the field of Executive Support, Dimitra has worked alongside a number of high profile senior executives. She has extensive experience in corporate boardrooms and has worked in a number of industries.

In recognition to her passion and commitment to the EA role, Dimitra was awarded 2nd at the Executive PA Magazine 2010 Awards, won both the Page Personnel EA of the Year Award 2014 and Australia’s Top EA of the Year at The CEO Magazine’s Executive Awards 2015, which is one the most important and prestigious events on the business calendar. Dimitra was for a number of years on the Advisory Board in Melbourne for the Executive Assistant Network, is involved in many local and global networks and is a member of The EA Circle, an exclusive circle of influence of senior EA’s.

Understanding the Dynamics of the Role of an EA/PA
09:10 Guest Keynote Address:
Managing Your Executive’s Schedule like a Mega Star

  • Cultivate a productive relationship with your executive
  • Taking the next step in your career by understanding your executive and company
  • Anticipate your executive’s needs before they do
  • Build up the rapport to boost your productivity (and your executive’s too!)
 
Female Silhouette Christina Kate Richards
EA
BT Financial Group
09:55

The CEO Perspective: What Sets a Great EA Apart From the Rest and How to Improve Professional Relationship with Your Boss

  • What executives really want from their EAs/PAs
  • Tips for achieving excellence
  • How to get people to do what you want them to do
  • How to read other people accurately
  • How to influence anyone
  • Gaining control over what goes on in your own head
  • Establishing an air of authority and standing out from the crowd
  • Motivational words and phrases for improved delivery
Female Silhouette Katie Lynn
EA to CEO
Knight Frank
Morning Refreshments & Networking
Developing Your Workplace Skills & Achieving Better Work-Life Balance
11:00 The EA/PA’s Role and Beyond – Moving on from Your Role as an Assistant

  • Making the most of opportunities to grow your skill set and expand your role
  • The importance of moving and adapting to the ever-changing working environment
  • Recognizing how your skills as an assistant can be applied to other roles that benefit others
ruth-kilah-112x128 Ruth Kilah
C-Suite EA & Project Manager
GE ANZ

Ruth is the Executive Assistant to the Chief Financial Officer and the Chief Information Officer for GE Australia, New Zealand & Papua New Guinea. She is responsible for organizing the professional lives of both executives, managing their teams, projects and numerous events for each function.

Commencing her career with GE in 2012 as an Executive Assistant, in late 2014 Ruth took on the additional role as Project Manager for an internal GE project initiative, called PowerHouse. Utilising existing business relationships to engage key business stakeholders, she has driven the PowerHouse initiative from initial concept, design, and structure, to leading the continual implementation of varied and complex business improvement projects. This role involves constant interaction with the CEO, GE business leaders and customers and managing numerous project teams.

In addition to her EA and Project Manager roles, Ruth also mentors GE employees in graduate Engineering, IT and Finance roles and also runs workshops open to all GE Australia employees, around time and email management.

11:40 Emotional Intelligence 2.0: Working Effectively With the Right Communication Styles

  • Developing skills in self-management, self-awareness and social awareness
  • Understanding differences to build relationships and drive performance
  • Influencing others positively to achieve great outcomes
  • Become an empathetic business connector with people, and pick up skills to get things done
anna-lucia-mackay-112x128 Anna-Lucia Mackay
Group Managing Director
HCM Global
 

Anna-Lucia is the best-selling author of “The Four Mindsets – How to Influence, Motivate and Lead a High-Performance Team” and a Moderator for Harvard Business School in the areas of Leadership, Influence, People, and Performance.

Anna-Lucia was educated in the United Kingdom, Middle East, and Australia, in the fields of Business Management and Adult Education and holds accreditations in emotional intelligence and neuroscience.

Over the last 20 years she has consulted to numerous corporations globally and in 2012 was recognized for her work – as a finalist in the top category for the National Telstra Business Women’s Awards.

Today she is an international speaker, Managing Director for HCM Global and serves as a board member for several organizations.

12:20 Do You Know How Financially Fit You Are?

  • Understand your own financial position to help you achieve your financial goals
  • Be in charge of setting up a budget and look at debt management
  • Why it’s important to understand finance – your own and that of your company that you work for
helen-williams-112x128 Helen Williams
PA of Audit CB&W and Public Speaker (Recipient of 2013 Outstanding Contribution to my Profession – Lifetime Achievement Award)
National Australia Bank
national-australia-bank
 

Helen has a diverse employment background, having worked for small and large organizations within the private and public sector, as well as running her own secretarial business for 10 years. 

Her roles at NAB involve providing high-level support to various senior executives’ with their ever-changing diary commitments, organizing complex travel itineraries, arranging meetings and events and managing financial transactions for the team e.g. budget, expenses, accounts payable.

Mentoring is a passion for Helen where she mentors PA’s at NAB and externally.

Networking Luncheon
14:00 Case Study: Managing Change with Resilience & Optimism

  • Best practice approaches to handling workplace change – Knowing when to let go or take control
  • Train your brain to stay cool, calm, and collected in stressful situations
  • Managing attitudes in stressful times
  • The importance of positive psychology in the workplace
  • Develop a positive mindset to increase mental toughness
dominic-siow-112x128

Dominic Siow
EQ Strategist, People Empowerment Solutions
Institute of Management

EQ Strategist

Dominic is an author and international transformation coach and speaker on the topics of emotional intelligence, leadership, culture transformation and resilience.

In 2006, he co-founded EQ Strategist with a mission to help create workplaces that inspire people to realize their highest potential.

Since then, his work has touched the lives of thousands of people across more than 100 organizations and 11 countries in the Asia Pacific and the Middle East regions.

Prior to his present vocation, Dominic was a senior operations manager for IBM Australia and VP of Product Development at grapevine Technologies. He is happily married and a proud father of 3 children he considers his greatest teachers.

 14:40

Finding Your Voice to Handle Challenging Situations

  • Discover professional communication techniques
  • Explore neuroscience – understand how your brain works to achieve excellence
  • Be self-aware and master the art of assumptions
  • Know when to have a private conversation, the language we use, and how it affects colleagues and clients
  • Questioning & listening skills
  • The science of powerful brain efficiency
Katrena-Friel-112x128 Katrena Friel
Founder & CEO
Australian Institute of Office Management
Katrena is a fully qualified trainer, international keynote speaker, therapist, facilitator, coach and award-winning author of 4 books, delivering individual sessions, customized programs, and certifications to both the private and public sectors around the world.For over 25 years, she has contributed to the success of thousands of companies in most industries, consulted hundreds of entrepreneurs and guided thousands of individuals ­ inspiring them to their next level of development. She holds formal qualifications in Training, Coaching, Business, Management, Advertising, PR, and Marketing and is a Master Practitioner and Train the Trainer of Neuro-Linguistic Programming (NLP). Katrena’s passion and unique approach will invigorate and challenge your behaviors, beliefs, and thinking. Known for her practical, pragmatic approach, she has been described as highly dynamic, spirited and empathic. You’ll be sure to laugh as you learn. Be ready for anything in her vibrant sessions, which are aimed to enhance your personal and professional development on a profound level.
15:20 Beauty Healthcare for Peak Performance and Wellbeing

  • Essential nutrition and wellbeing habits to help you de-stress and get great sleep
  • Tap into the power of nutrition food to boost your performance effectively
  • Understand what kind of food can keep you happy and boost your body’s immunity
  • Innovative ways you can engage not only for yourself but also your colleagues, in healthy eating and good self-care habits
  • Practising wellness strategies at work
Female Silhouette Kylie Smith
EA to Senior Vice President
20th Century Fox Television
Afternoon Refreshment & Networking
16:15 Tips, Techniques, and Tools to Take the Fear Out of Minute Taking

Minute taking is a much sought after skill in organizations. Many EA/PAs are self-taught so if you’re wondering whether you are on track, this is the session for you.

  • Identify the number one skill required to be an effective minute taker
  • Discover the secret to minute taking
  • Learn the three proven techniques to make minute taking easier
robyn-bennett-112x128

Robyn Bennett
Director
Team Link Training Ltd

Team Link Training

Over the past 13 years, Robyn has led in excess of 500 plus minute taking courses to over 1,000 participants.

Robyn has developed systems and processes in the best way to write minutes and is passionate about sharing these with others who strive to be excellent minute takers. In 2017 she launched her book Minute Taking Madness.

She runs the popular The Art of Minute Taking course at Victoria University, Wellington, New Zealand where it was the top Professional and Executive Development course for 2015 and 2016.

Robyn is a member of the Administrative Professionals of New Zealand Inc and is a previous National President.

 16:45
EA/PA & Executive Panel Session: Understand What Your Boss Needs from You without being told

  • Discover your boss’ need, and what makes an outstanding EA/PA
  • Discuss how EAs/PAs can add value for their executives and the organization as a whole
  • Practical ways of forging good communication and positive engagement between Executive and EA/PA
  • The key challenges and successes experienced through partnership
  • Effective ways of managing your boss – a manager’s view!
dimitra-zographos-112x128 Dimitra Zographos
Award Winning Executive Assistant of the Year 2015 (Recipient of the Page Personnel EA of the Year Award 2014, Australia’s Top EA of the Year at The CEO Magazine’s Executive Awards 2015)
The EA Circle
the-ea-circle
17:15 Q&A Session & Closing Remark by Conference Chairperson
 17:20

Image 3

Champagne Networking Session

Enjoy a glass of champagne whilst networking with other like-minded individuals on topics that are of most interest to you and fellow delegates.

 

1 May 2018, Tuesday
TIME AGENDA
09:00 Conference Introduction by Chairperson
Highlights on Conference Day 2 Key Sessions
dimitra-zographos-112x128 Dimitra Zographos
Award Winning Executive Assistant of the Year 2015 (Recipient of the Page Personnel EA of the Year Award 2014, Australia’s Top EA of the Year at The CEO Magazine’s Executive Awards 2015)
The EA Circle
the-ea-circle
Inspirational Advancement: Being A Modern EA/PA and Technology Advances
09:05 EA/PA Roundtable Kick-Off Session
dimitra-zographos-112x128 Dimitra Zographos
Award Winning Executive Assistant of the Year 2015 (Recipient of the Page Personnel EA of the Year Award 2014, Australia’s Top EA of the Year at The CEO Magazine’s Executive Awards 2015)
The EA Circle
the-ea-circle
09:20 Interactive RoundTable Series
Roundtable 1: How to Manage Your Bosses and Work Well with Multiple Executives
jennifer-robson-112x128 Jennifer Robson
Former EA to CIO
AECOM

Jennifer Robson is a highly professional and trusted Executive Assistant with a wealth of experience working in high profile public and private operations. Over a career spanning more than three decades, she has excelled at providing the highest quality support and advice to a range of Australian and international executives. Throughout her career, Jenny’s positive outlook and professional demeanor have enabled her to quickly establish trust and effective relationships with a wide variety of internal and external stakeholders.

Beyond her busy day-to-day EA role, Jenny still finds time to be a trusted adviser and mentor to the next generation, sharing her insights and experience through her active participation in professional networks and industry associations.

Roundtable 2: Effective Project Management and Multi-Tasking
Roundtable 3: Increasing Productivity, Decreasing Stress
Roundtable 4: Effective Job Search Method
paul-di-michiel-112x128

Paul Di Michiel
Career Coach (Author of “Fire to Hired, The Guide to Effective Job Search for the Over 40’s”)
The Career Medic

WHITE BACKGROUND rectangle

Paul is an experienced Human Resources professional who has held senior HR roles in his native Australia as well as in Singapore and the United Kingdom for organisations including FedEx, Orange Business Services and George Weston Foods.

Having experienced job loss himself on 3 occasions during his corporate career, Paul decided on a career change into the career coaching space around 5 years ago. Paul consults to large outplacement organisations such as Lee Hecht Harrison and runs his own coaching business, The Career Medic.

Paul is also the author of ‘Fired to Hired, The Guide to Effective Job Search for the Over 40’s’ and regularly appears in print media on job search related topics. He has also appeared on Sydney radio station 2GB on several occasions as an expert on job search and careers.

Married with four adult children (and an old Burmese cat called Jigsaw), Paul lives in the northern suburbs of Sydney and is an avid photographer (favouring action photography) and has been fortunate to have had many of his photographs appear in magazines and websites.

10:00 Digital Platforms to Increase Productivity: Hints, Tips & Must-Grabs (Technology and Time Management)

  • Keeping up to date with the latest technological trends and advances, the practical use within EA’s/PA’s role
  • Utilize smartphones and tablets in and out with the office to enhance productivity: essential tips and tricks on time management, email management, prioritizing workload, etc
  • Hands-on advice on how to wrangle the multitude of new and existing technologies
 Megan-Green-112x128 Megan Green
EA to Information Development, eTQC Program Director and Chief Medical Information Officer (Awarded Page Personnel Australian Executive Assistant of the Year 2016)
Alfred Health
alfred-health
 

Technologically savvy and an advocate for innovation, Megan Green is the Executive Assistant to the Executive Director Information Development, eTQC Program Director and Chief Medical Information Officer at Alfred Health. Megan provides every aspect of the day-to-day administrative EA office-management duties and is secretary to six Governance Committees and two Executive Committees. She is also heavily involved in recruitment; event-management and corporate leadership.

With more than 10 years’ experience behind her, Megan has the unique ability to remain excited and determined to be the very best in her field, proving just that when she recently won Australia’s Best EA of the Year award 2016.

As an early adopter of the ‘paperless office’, Megan has championed the opportunity to embrace technology for the Executive Assistant. In addition to her technical and administrative expertise, Megan’s strengths lie in developing and maintaining business relationships, innovation, strategic planning, and communication.

Morning Refreshments & Networking Session
 11:00 Skills to Make You More Efficient and Effective in Your Role

  • Soft skills that are essential for the 21st century EA/PA
  • Using technology and shortcuts effectively in your role
  • How mentoring can help
tania-rizoski-112x128 Tania Rizoski
Manager, Business & Membership Services
The Association of Superannuation Funds of Australia Limited
ASFA
11:40 Getting the Edge: How to Build Service Excellence into your EA, PA or VA Career

Attitude / Aptitude

  • It’s All about Attitude
  • Developing a Positive Mental Attitude
  • The Importance of a Business Mindset
  • Key Characteristics of a Client-Focused EA, PA or VA
  • The Importance of Lifelong Learning Resources – Positive Mental Attitude Building Exercise
ingrid-bayer-112x128 Ingrid Bayer
Founder & CEO
VA Institute EA
VA Institute
Ingrid Bayer is a thought leader, transformational thinker, and one of the brightest minds in the VA Industry today.

For over 30 years, Ingrid has worked across many industries including, Photography, IT, Entertainment, Stockbroking, Legal, Real Estate, and Medical.

In 2008, Ingrid started operating as a Virtual Assistant from her home office in regional New South Wales, Australia. Within two years, she had grown her business to include managing and overseeing a team of VAs.

Her sound knowledge of business administration, together with her ability to think outside the square, facilitate conversations around ‘possibility’, and then move forward to implement winning processes and ideas ensures her clients’ success.

Ingrid now devotes her time to working strategically with the Australian VA Industry and its stakeholders and specializing in working with EAs and PAs from around Australia, and around the world, in making the transition to becoming a successful VA.

Ingrid’s passion and life purpose is to make a tangible difference in the lives of VAs and their clients by uncovering and exposing the ‘elephant in the room’; that is, identifying the missing ingredients in the VA toolbox in a way that empowers, transforms and inspires the VA Industry and its stakeholders to be the best, expect the best, and deliver the best beyond mere technical skills.

12:15 How to be the Ultimate Strategic ‘Business Partner’

  • Learn the 3 elements of being a business partner
  • What is expected of you at the Board and Leadership level
  • How to build and maintain successful working relationships
  • Identifying the skills and qualities of a highly efficient and successful assistant
  • Understand the impact you have on organizational goals and vision
  • How to motivate yourself and others
  • Top tips on Crisis Management
  • How to remain calm, flexible and professional at all times
Female Silhouette Megan Haigh
EA to MD & Support Services Manager (Finalist for the Executive PA Awards 2017)
Dyson
Lunch & Networking
14:00 Impact Matters

How do you gain the competitive edge in your next Presentation? With the perfect mix of Storytelling, Visual Communication, and Presentation Skills. Emma Bannister’s innovative approach to integrating story and visual design transforms lacklustre presentations into engaging, powerful and successful communication tools. Learn:

  • Insight into market leaders’ communication strategies
  • Essential components of presentations
  • How to ensure your audience remember, understand and act
  • Practical ways to persuade, differentiate and stand out

** Group work session at the end of each topic according to the Guest Speaker’s relevance

emma-bannister-112x128 Emma Bannister
Founder & CEO, Presentation Studio Australia & UK
Co-Founder & Visual Lead, Presentation Guru Publishing Ltd UK
Presentation Studio

With over two decades of Visual Design experience and ten years as founder and CEO at Presentation Studio, Bannister’s view is radically different. Passionate that powerful presentations consist of more than just visual design – she teaches a new way of thinking – Visual ThinkingTM.

Visual Thinking is a method for integrating the essence of a presentation’s message into a visual representation. In Bannister’s workshops and speaking engagements, she teaches audiences how to apply Visual ThinkingTM along with insights into communication and industry trends. Sharing her knowledge in an approachable, entertaining way, Bannister gives audiences practical tools for transforming their presentations – and their careers.

Companies including Telstra, Westfield, Microsoft, Qantas, Yahoo, NAB, CommBank, and Pepsico have hired Bannister and her team to create powerful presentations, gaining the competitive edge to win high-stakes, multi-million dollar pitches.

14:45 Building a Successful and Valuable EA’s/PA’s Brand 

  • Your Brand: The valuable commodity which can enhance your career prospects and earning potential
  • Who are YOU? How to use your Brand to stand out from others
  • Key strategies to enhance your reputation in your current role and maximise opportunities for the future
  • Personal Branding: How your Executive Presence can make or break you
clare-johnson-112x128
Clare Johnson
Director
Page Personnel
Page Group logo
Clare Johnson is the Director of Page Personnel in NSW. Clare has more than 10 years recruitment experience both in the UK and Australia. Clare has worked for PageGroup for 9 years and specializes in the recruitment of Office Support, Customer Service, and Finance Recruitment. Prior to this, she was responsible for HR and Legal recruitment at Michael Page. Clare has a wealth of experience in the recruitment of EAs and Office Support and looks forward to sharing her knowledge in the profession with you at the event. Clare will give you her insight on how to build your personal brand and enhance your earning potential through how you market yourself. Clare will also share her expertise on key strategies that you can implement to drive a positive external brand and how this will help you to maximise your presence in the workplace and beyond.
Afternoon Refreshment & Networking 
15:45 From EAs/PAs to a Global Leadership: How to Become a Great Influencer

  • Building a career journey & a process and knowing yourself “Who You Are”
  • Develop your leadership style and analysis different causes of conflicts and problems
  • Delegation and decision making for maximum results
  • Practicing win-win negotiation
  • Successful techniques for managing your manage
lizzie-wagner-112x128 Lizzie Wagner
Managing Director
Lizzie Wagner Group
lizzie-wagner-group

Lizzie Wagner is an acclaimed business coach with over 30 years of experience providing practical professional development training for major private and government organizations in Australia and internationally.

Her expertise in business, corporate training, coaching, and staff management has been recognized with international and national accolades such as being a finalist for the Telstra Business Women’s Awards, Lifetime Achievement Award, the International MAXI Awards and BOMA Australia awards.

Having a reputation for providing excellent practical solutions to businesses through her trainings, she is regularly featured in radio interviews and television programs such as Australian Broadcasting Commission, The Canberra Times, The Financial Review, The Sydney Morning Herald, Channel 10, Channel 9.

 16:30
EA/PA & Executive Panel Session: Managing Your Executive’s Energy, Focus, and Mindset

  • Understand what working in partnership alongside with your executive entails
  • Discuss how to deal with a modern corporate life, distractions, competing priorities, and interests
Moderator:
dimitra-zographos-112x128 Dimitra Zographos
Award Winning Executive Assistant of the Year 2015 (Recipient of the Page Personnel EA of the Year Award 2014, Australia’s Top EA of the Year at The CEO Magazine’s Executive Awards 2015)
The EA Circle
the-ea-circle
Panelists:
lizzie-wagner-112x128 Lizzie Wagner 
Managing Director
Lizzie Wagner Group
lizzie-wagner-group
jennifer-robson-112x128 Jennifer Robson
Former EA to CIO
AECOM
17:15 Q&A Session & Closing Remarks by Conference Chairperson

 

Post-Conference Workshop – 2 May 2018, Wednesday

Workshop Timetable:

Workshop A will run from 09:00 – 12:00 with a mid-morning and luncheon breaks.
Workshop B will run from 13:00 – 16:00 with a mid-afternoon refreshment break.

Registration begins 30 minutes before each workshop commences.

TIME AGENDA
09:00 – 12:00

Post-Conference Workshop A: Negotiation and Influencing Strategies for EAs/PAs

Every day we negotiate – often without realizing it – with our partner and work colleagues. Being able to negotiate well can have huge benefits at work, you’ll be able to effect change and encourage people to do more to help. This session will give you some tips, tools, and tricks to become the ultimate negotiator at work.

  • Negotiate syllabus
  • Recognize different personality types and learning ways to better relate to others when negotiating
  • Understand and uncover the hidden agendas
  • Knowing when to be assertive and when to hold back
  • Identify the main areas that you can use your new negotiation skills as an EA/PA
  • Seeing immediate results in all aspects of your life – not just work!
  • Group work activities
Katrena-Friel-112x128 Katrena Friel
Founder & CEO
Australian Institute of Office Management
Katrena is a fully qualified trainer, international keynote speaker, therapist, facilitator, coach and award-winning author of 4 books, delivering individual sessions, customized programs, and certifications to both the private and public sectors around the world.For over 25 years, she has contributed to the success of thousands of companies in most industries, consulted hundreds of entrepreneurs and guided thousands of individuals ­ inspiring them to their next level of development. She holds formal qualifications in Training, Coaching, Business, Management, Advertising, PR, and Marketing and is a Master Practitioner and Train the Trainer of Neuro-Linguistic Programming (NLP). Katrena’s passion and unique approach will invigorate and challenge your behaviors, beliefs, and thinking. Known for her practical, pragmatic approach, she has been described as highly dynamic, spirited and empathic. You’ll be sure to laugh as you learn. Be ready for anything in her vibrant sessions, which are aimed to enhance your personal and professional development on a profound level.
13:00 – 16:00

Post-Conference Workshop B: Working Your Way to the Top: How Executive Assistants Can Rise Up in Their Career Ladder

To be able to make it to the top, you need to be grounded where you are right now in your career maturity and be clear on future including what it looks like to be at the top. In this workshop, Amanda will run through the stages of career maturity to get clear on where you right now. Amanda will then cover what it takes to rise up in your career and be a real business partner within the organization.

  • Stages of Career Maturity
  • The Power of Context – Listening Skills
  • What Shapes Behavior/Action
lizzie-wagner-112x128 Lizzie Wagner
Managing Director
Lizzie Wagner Group
lizzie-wagner-group

Lizzie Wagner is an acclaimed business coach with over 30 years of experience providing practical professional development training for major private and government organizations in Australia and internationally.

Her expertise in business, corporate training, coaching, and staff management has been recognized with international and national accolades such as being a finalist for the Telstra Business Women’s Awards, Lifetime Achievement Award, the International MAXI Awards and BOMA Australia awards.

Having a reputation for providing excellent practical solutions to businesses through her trainings, she is regularly featured in radio interviews and television programs such as Australian Broadcasting Commission, The Canberra Times, The Financial Review, The Sydney Morning Herald, Channel 10, Channel 9.

 

9 May 2018, Wednesday
TIME AGENDA
09:00 Conference Introduction by Chairperson
Highlights on Conference Day 1 Key Sessions
Understanding the Dynamics of the Role of an EA/PA
09:10 Guest Keynote Address:
Managing Your Executive’s Schedule like a Mega Star

  • Cultivate a productive relationship with your executive
  • Taking the next step in your career by understanding your executive and company
  • Anticipate your executive’s needs before they do
  • Build up the rapport to boost your productivity (and your executive’s too!)
 
09:55

From EAs/PAs to a Global Leadership: How to Become a Great Influencer

  • Building a career journey & a process and knowing yourself “Who You Are”
  • Develop your leadership style and analysis different causes of conflicts and problems
  • Delegation and decision making for maximum results
  • Practicing win-win negotiation
  • Successful techniques for managing your manage
lizzie-wagner-112x128 Lizzie Wagner 
Managing Director
Lizzie Wagner Group
lizzie-wagner-group

Lizzie Wagner is an acclaimed business coach with over 30 years of experience providing practical professional development training for major private and government organizations in Australia and internationally.

Her expertise in business, corporate training, coaching, and staff management has been recognized with international and national accolades such as being a finalist for the Telstra Business Women’s Awards, Lifetime Achievement Award, the International MAXI Awards and BOMA Australia awards.

Having a reputation for providing excellent practical solutions to businesses through her trainings, she is regularly featured in radio interviews and television programs such as Australian Broadcasting Commission, The Canberra Times, The Financial Review, The Sydney Morning Herald, Channel 10, Channel 9.

Morning Refreshments & Networking
Developing Your Workplace Skills & Achieving Better Work-Life Balance
11:00 The EA/PA’s Role and Beyond – Moving on from Your Role as an Assistant

  • Making the most of opportunities to grow your skill set and expand your role
  • The importance of moving and adapting to the ever-changing working environment
  • Recognizing how your skills as an assistant can be applied to other roles that benefit others
ruth-kilah-112x128 Ruth Kilah
C-Suite EA & Project Manager
GE ANZ

Ruth is the Executive Assistant to the Chief Financial Officer and the Chief Information Officer for GE Australia, New Zealand & Papua New Guinea. She is responsible for organizing the professional lives of both executives, managing their teams, projects and numerous events for each function.

Commencing her career with GE in 2012 as an Executive Assistant, in late 2014 Ruth took on the additional role as Project Manager for an internal GE project initiative, called PowerHouse. Utilising existing business relationships to engage key business stakeholders, she has driven the PowerHouse initiative from initial concept, design, and structure, to leading the continual implementation of varied and complex business improvement projects. This role involves constant interaction with the CEO, GE business leaders and customers and managing numerous project teams.

In addition to her EA and Project Manager roles, Ruth also mentors GE employees in graduate Engineering, IT and Finance roles and also runs workshops open to all GE Australia employees, around time and email management.

11:40 Emotional Intelligence 2.0: Working Effectively With the Right Communication Styles

  • Developing skills in self-management, self-awareness and social awareness
  • Understanding differences to build relationships and drive performance
  • Influencing others positively to achieve great outcomes
  • Become an empathetic business connector with people, and pick up skills to get things done
anna-lucia-mackay-112x128 Anna-Lucia Mackay
Group Managing Director
HCM Global
 

Anna-Lucia is the best-selling author of “The Four Mindsets – How to Influence, Motivate and Lead a High-Performance Team” and a Moderator for Harvard Business School in the areas of Leadership, Influence, People, and Performance.

Anna-Lucia was educated in the United Kingdom, Middle East, and Australia, in the fields of Business Management and Adult Education and holds accreditations in emotional intelligence and neuroscience.

Over the last 20 years she has consulted to numerous corporations globally and in 2012 was recognized for her work – as a finalist in the top category for the National Telstra Business Women’s Awards.

Today she is an international speaker, Managing Director for HCM Global and serves as a board member for several organizations.

12:20 Do You Know How Financially Fit You Are?

  • Understand your own financial position to help you achieve your financial goals
  • Be in charge of setting up a budget and look at debt management
  • Why it’s important to understand finance – your own and that of your company that you work for
helen-williams-112x128 Helen Williams
PA of Audit CB&W and Public Speaker (Recipient of 2013 Outstanding Contribution to my Profession – Lifetime Achievement Award)
National Australia Bank
national-australia-bank
 

Helen has a diverse employment background, having worked for small and large organizations within the private and public sector, as well as running her own secretarial business for 10 years. 

Her roles at NAB involve providing high-level support to various senior executives’ with their ever-changing diary commitments, organizing complex travel itineraries, arranging meetings and events and managing financial transactions for the team e.g. budget, expenses, accounts payable.

Mentoring is a passion for Helen where she mentors PA’s at NAB and externally.

Networking Luncheon
14:00 Case Study: Managing Change with Resilience & Optimism

  • Best practice approaches to handling workplace change – Knowing when to let go or take control
  • Train your brain to stay cool, calm, and collected in stressful situations
  • Managing attitudes in stressful times
  • The importance of positive psychology in the workplace
  • Develop a positive mindset to increase mental toughness
 14:40

Finding Your Voice to Handle Challenging Situations

  • Discover professional communication techniques
  • Explore neuroscience – understand how your brain works to achieve excellence
  • Be self-aware and master the art of assumptions
  • Know when to have a private conversation, the language we use, and how it affects colleagues and clients
  • Questioning & listening skills
  • The science of powerful brain efficiency
Katrena-Friel-112x128 Katrena Friel
Founder & CEO
Australian Institute of Office Management
Katrena is a fully qualified trainer, international keynote speaker, therapist, facilitator, coach and award-winning author of 4 books, delivering individual sessions, customized programs, and certifications to both the private and public sectors around the world.For over 25 years, she has contributed to the success of thousands of companies in most industries, consulted hundreds of entrepreneurs and guided thousands of individuals ­ inspiring them to their next level of development. She holds formal qualifications in Training, Coaching, Business, Management, Advertising, PR, and Marketing and is a Master Practitioner and Train the Trainer of Neuro-Linguistic Programming (NLP). Katrena’s passion and unique approach will invigorate and challenge your behaviors, beliefs, and thinking. Known for her practical, pragmatic approach, she has been described as highly dynamic, spirited and empathic. You’ll be sure to laugh as you learn. Be ready for anything in her vibrant sessions, which are aimed to enhance your personal and professional development on a profound level.
15:20 Dressing for Success – How to Dress for the Job You Want, Not the Job you have

  • How you are judged in the workplace (and elsewhere) based on your personal presentation
  • How making small changes to your grooming, habits, dressing, and presentation can make a big difference
  • The secrets of those stylish people you know, who make it all look so easy
  • Tips and tricks that you can implement immediately for maximum impact
denise-dalgliesh-112x128 Denise Dalgliesh
Senior EA, Founder & Personal Stylist
Afternoon Refreshment & Networking
 16:15 Tips, Techniques and Tools to Take the Fear Out of Minute Taking

Minute taking is a much sought after skill in organizations. Many EAs/PAs are self-taught so if you’re wondering whether you are on track, this is the session for you.

  • Identify the number one skill required to be an effective minute taker
  • Discover the secret to minute taking
  • Learn the three proven techniques to make minute taking easier
robyn-bennett-112x128 Robyn Bennett
Director
Team Link Training Ltd
Team Link Training

Over the past 13 years, Robyn has led in excess of 500 plus minute taking courses to over 1,000 participants.

Robyn has developed systems and processes in the best way to write minutes and is passionate about sharing these with others who strive to be excellent minute takers. In 2017 she launched her book Minute Taking Madness.

She runs the popular The Art of Minute Taking course at Victoria University, Wellington, New Zealand where it was the top Professional and Executive Development course for 2015 and 2016.

Robyn is a member of the Administrative Professionals of New Zealand Inc and is a previous National President.

 16:45
EA/PA & Executive Panel Session: Understand What Your Boss Needs from You without being told

  • Discover your boss’ need, and what makes an outstanding EA/PA
  • Discuss how EAs/PAs can add value for their executives and the organization as a whole
  • Practical ways of forging good communication and positive engagement between Executive and EA/PA
  • The key challenges and successes experienced through partnership
  • Effective ways of managing your boss – a manager’s view!
17:15 Q&A Session & Closing Remark by Conference Chairperson
 17:20

Image 3

Champagne Networking Session

Enjoy a glass of champagne whilst networking with other like-minded individuals on topics that are of most interest to you and fellow delegates.

 

10 May 2018, Thursday
TIME AGENDA
09:00 Conference Introduction by Chairperson
Highlights on Conference Day 2 Key Sessions
Inspirational Advancement: Being A Modern EA/PA and Technology Advances
09:05 EA/PA Roundtable Kick-Off Session
09:30 Interactive RoundTable Series
Roundtable 1: How to Manage Your Bosses and Work Well with Multiple Executives
jennifer-robson-112x128 Jennifer Robson
Former EA to CIO
AECOM
 

Jennifer Robson is a highly professional and trusted Executive Assistant with a wealth of experience working in high profile public and private operations. Over a career spanning more than three decades, she has excelled at providing the highest quality support and advice to a range of Australian and international executives. Throughout her career, Jenny’s positive outlook and professional demeanor have enabled her to quickly establish trust and effective relationships with a wide variety of internal and external stakeholders.

Beyond her busy day-to-day EA role, Jenny still finds time to be a trusted adviser and mentor to the next generation, sharing her insights and experience through her active participation in professional networks and industry associations.

Roundtable 2: Effective Project Management and Multi-Tasking
katie-holpen-112x128 Katie Holpen
EA to Chief Digital Officer
Aurecon
Aurecon Logo_high-res

As Executive Assistant to the Chief Digital Officer, Katie is closely involved with the digital transformation of Aurecon. She is also required to manage a wider global digital group within the company. Having worked with Aurecon for over 8 years, she brings extensive knowledge of the company to her work.

Katie works in an ever-changing, dynamic environment, and outside of her core role is heavily involved in event management, project management, finance, H.R., I.T., travel, and marketing.

Katie is a strong believer that Executive Assistants are most effective working as part of a team and alongside their Executive. Building open, honest and strong working relationships will not only benefit your Executive, but it also makes your role as Executive Assistant so much more enjoyable.

Roundtable 3: Increasing Productivity, Decreasing Stress
Roundtable 4: Managing Difficult Situations and Personalities
10:15 Digital Platforms to Increase Productivity: Hints, Tips & Must-Grabs (Technology and Time Management)

  • Keeping up to date with the latest technological trends and advances, the practical use within EA’s/PA’s role
  • Utilize smartphones and tablets in and out with the office to enhance productivity: essential tips and tricks on time management, email management, prioritizing workload, etc
  • Hands-on advice on how to wrangle the multitude of new and existing technologies
Megan-Green-112x128 Megan Green
EA to Information Development, eTQC Program Director and Chief Medical Information Officer (Awarded Page Personnel Australian Executive Assistant of the Year 2016)
Alfred Health
alfred-health
 

Technologically savvy and an advocate for innovation, Megan Green is the Executive Assistant to the Executive Director Information Development, eTQC Program Director and Chief Medical Information Officer at Alfred Health. Megan provides every aspect of the day-to-day administrative EA office-management duties and is secretary to six Governance Committees and two Executive Committees. She is also heavily involved in recruitment; event-management and corporate leadership.

With more than 10 years’ experience behind her, Megan has the unique ability to remain excited and determined to be the very best in her field, proving just that when she recently won Australia’s Best EA of the Year award 2016.

As an early adopter of the ‘paperless office’, Megan has championed the opportunity to embrace technology for the Executive Assistant. In addition to her technical and administrative expertise, Megan’s strengths lie in developing and maintaining business relationships, innovation, strategic planning, and communication.

Morning Refreshments & Networking Session
 11:15 Getting the Edge: How to Build Service Excellence into your EA, PA or VA Career

Attitude / Aptitude

  • It’s All about Attitude
  • Developing a Positive Mental Attitude
  • The Importance of a Business Mindset
  • Key Characteristics of a Client-Focused EA, PA or VA
  • The Importance of Lifelong Learning Resources – Positive Mental Attitude Building Exercise
ingrid-bayer-112x128 Ingrid Bayer
Founder & CEO
VA Institute EA
VA Institute

Ingrid Bayer is a thought leader, transformational thinker, and one of the brightest minds in the VA Industry today.

For over 30 years, Ingrid has worked across many industries including, Photography, IT, Entertainment, Stockbroking, Legal, Real Estate, and Medical.

In 2008, Ingrid started operating as a Virtual Assistant from her home office in regional New South Wales, Australia. Within two years, she had grown her business to include managing and overseeing a team of VAs.

Her sound knowledge of business administration, together with her ability to think outside the square, facilitate conversations around ‘possibility’, and then move forward to implement winning processes and ideas ensures her clients’ success.

Ingrid now devotes her time to working strategically with the Australian VA Industry and its stakeholders and specializing in working with EAs and PAs from around Australia, and around the world, in making the transition to becoming a successful VA.

Ingrid’s passion and life purpose is to make a tangible difference in the lives of VAs and their clients by uncovering and exposing the ‘elephant in the room’; that is, identifying the missing ingredients in the VA toolbox in a way that empowers, transforms and inspires the VA Industry and its stakeholders to be the best, expect the best, and deliver the best beyond mere technical skills.

12:00 How to be the Ultimate Strategic ‘Business Partner’

  • Learn the 3 elements of being a business partner
  • What is expected of you at the Board and Leadership level
  • How to build and maintain successful working relationships
  • Identifying the skills and qualities of a highly efficient and successful assistant
  • Understand the impact you have on organizational goals and vision
  • How to motivate yourself and others
  • Top tips on Crisis Management
  • How to remain calm, flexible and professional at all times
audrey-nolan-112x128 Audrey J Nolan
Executive Support Officer & Project Support
Office of Commissioner for Mine Safety and Health and Department of Natural Resource and Mines, Queensland Government
Audrey has more than 25 years’ experience in government and private enterprises in business support and personal assistant/executive assistant roles. She has a Bachelor’s degree in Business majoring in Information Systems.

Audrey ensures that operational and administrative services throughout the business and different projects are maintained, managed and reported on effectively and efficiently. Her major focus is to provide strategic partnering and highly sensitive management support to senior management.

Lunch & Networking
14:00 Investing in the New You: Exploring Growth Opportunities Beyond Your Role
Impact Matters

How do you gain the competitive edge in your next Presentation? With the perfect mix of Storytelling, Visual Communication, and Presentation Skills. Emma Bannister’s innovative approach to integrating story and visual design transforms lacklustre presentations into engaging, powerful and successful communication tools. Learn:

  • Insight into market leaders’ communication strategies
  • Essential components of presentations
  • How to ensure your audience remember, understand and act
  • Practical ways to persuade, differentiate and stand out

** Group work session at the end of each topic according to the Guest Speaker’s relevance

emma-bannister-112x128 Emma Bannister
Founder & CEO, Presentation Studio Australia & UK
Co-Founder & Visual Lead, Presentation Guru Publishing Ltd UK
 

With over two decades of Visual Design experience and ten years as founder and CEO at Presentation Studio, Bannister’s view is radically different. Passionate that powerful presentations consist of more than just visual design – she teaches a new way of thinking – Visual ThinkingTM.

Visual Thinking is a method for integrating the essence of a presentation’s message into a visual representation. In Bannister’s workshops and speaking engagements, she teaches audiences how to apply Visual ThinkingTM along with insights into communication and industry trends. Sharing her knowledge in an approachable, entertaining way, Bannister gives audiences practical tools for transforming their presentations – and their careers.

Companies including Telstra, Westfield, Microsoft, Qantas, Yahoo, NAB, CommBank, and Pepsico have hired Bannister and her team to create powerful presentations, gaining the competitive edge to win high-stakes, multi-million dollar pitches.

14:45 Building a Successful and Valuable EA’s/PA’s Brand 

  • Your Brand: The precious commodity which can enhance your career prospects and earning potential
  • Who are YOU? How to use your Brand to stand out from the rest
  • Key strategies to enhance your reputation in your current role and maximize opportunities for the future
  • Personal Branding: How your executive’s presence can make or break you
edwina-graham-112x128 Edwina Graham
EA to Chief Commercial Officer, Victorian Automobile of Commerce
Owner & Director, Who’s the Real Boss?

With 15 years’ experience in administration and Executive Assistant roles, Edwina Graham is EA to the Director of Digital and Financial Services at Coles Supermarkets, Australia’s best food retailer. With a love of writing and a keen interest in mentoring and training, Edwina has combined her two passions in life with her very honest and candid blog, Who’s the Real Boss? designed to help and support EAs and administration professionals alike.

Afternoon Refreshment & Networking 
15:45 Managing Your Time, Dealing with Interruptions and Saying ‘NO’ to Unnecessary Interruptions

  • Discuss the importance of effective time management in dealing with time-wasters and constant interruptions
  • Learn how to effectively manage your energy (open body and conscious breathing), more on eye contact, listening in genuinely, speaking to right audience and clear about issues
katie-holpen-112x128 Katie Holpen
EA to Chief Digital Officer
Aurecon
Aurecon Logo_high-res
 16:30
EA/PA & Executive Panel Session: Managing Your Executive’s Energy, Focus, and Mindset

  • Understand what working in partnership alongside with your executive entails
  • Discuss how to deal with a modern corporate life, distractions, competing priorities, and interests
Moderator:
Panelists:
audrey-nolan-112x128 Audrey J Nolan
Executive Support Officer & Project Support
Office of Commissioner for Mine Safety and Health and Department of Natural Resource and Mines, Queensland Government
jennifer-robson-112x128 Jennifer Robson
Former EA to CIO
AECOM
17:15 Q&A Session & Closing Remarks by Conference Chairperson

 

Post-Conference Workshop – 11 May 2018, Friday

Workshop Timetable:

Workshop A will run from 09:00 – 12:00 with a mid-morning and luncheon breaks.
Workshop B will run from 13:00 – 16:00 with a mid-afternoon refreshment break.

Registration begins 30 minutes before each workshop commences.

TIME AGENDA
09:00 – 12:00

Post-Conference Workshop A: Negotiation and Influencing Strategies for EAs/PAs

Every day we negotiate – often without realizing it – with our partner and work colleagues. Being able to negotiate well can have huge benefits at work, you’ll be able to effect change and encourage people to do more to help. This session will give you some tips, tools, and tricks to become the ultimate negotiator at work.

  • Negotiate syllabus
  • Recognize different personality types and learning ways to better relate to others when negotiating
  • Understand and uncover the hidden agendas
  • Knowing when to be assertive and when to hold back
  • Identify the main areas that you can use your new negotiation skills as an EA/PA
  • Seeing immediate results in all aspects of your life – not just work!
  • Group work activities
Katrena-Friel-112x128 Katrena Friel
Founder & CEO
Australian Institute of Office Management
Katrena is a fully qualified trainer, international keynote speaker, therapist, facilitator, coach and award-winning author of 4 books, delivering individual sessions, customized programs, and certifications to both the private and public sectors around the world.For over 25 years, she has contributed to the success of thousands of companies in most industries, consulted hundreds of entrepreneurs and guided thousands of individuals ­ inspiring them to their next level of development. She holds formal qualifications in Training, Coaching, Business, Management, Advertising, PR, and Marketing and is a Master Practitioner and Train the Trainer of Neuro-Linguistic Programming (NLP). Katrena’s passion and unique approach will invigorate and challenge your behaviors, beliefs, and thinking. Known for her practical, pragmatic approach, she has been described as highly dynamic, spirited and empathic. You’ll be sure to laugh as you learn. Be ready for anything in her vibrant sessions, which are aimed to enhance your personal and professional development on a profound level.
13:00 – 16:00

Post-Conference Workshop B: Working Your Way to the Top: How Executive Assistants Can Rise Up in Their Career Ladder

To be able to make it to the top, you need to be grounded where you are right now in your career maturity and be clear on future including what it looks like to be at the top. In this workshop, Amanda will run through the stages of career maturity to get clear on where you right now. Amanda will then cover what it takes to rise up in your career and be a real business partner within the organization.

  • Stages of Career Maturity
  • The Power of Context – Listening Skills
  • What Shapes Behavior/Action
lizzie-wagner-112x128

Lizzie Wagner 
Managing Director
Lizzie Wagner Group

lizzie-wagner-group

Lizzie Wagner is an acclaimed business coach with over 30 years of experience providing practical professional development training for major private and government organizations in Australia and internationally.

Her expertise in business, corporate training, coaching, and staff management has been recognized with international and national accolades such as being a finalist for the Telstra Business Women’s Awards, Lifetime Achievement Award, the International MAXI Awards and BOMA Australia awards.

Having a reputation for providing excellent practical solutions to businesses through her trainings, she is regularly featured in radio interviews and television programs such as Australian Broadcasting Commission, The Canberra Times, The Financial Review, The Sydney Morning Herald, Channel 10, Channel 9.