Who You Will Meet

Participating Companies Include

  • ANZ
  • Benetas
  • Bupa
  • City of Boroondara
  • Civil Aviation Safety Authority
  • COS
  • Department of Internal Affairs New Zealand
  • Energy Queensland
  • GlaxoSmithKline
  • Glen Eira City Council
  • HIF
  • Horizon Power
  • Huon Aquaculture
  • Interactive Pty Ltd
  • iSelect
  • Isuzu Australia Limited
  • Kingswim
  • Momentum Energy
  • NAB Wealth Advice
  • Paymark Limited
  • PSBA, Frontline & Digital Services
  • Queensland College of Teachers
  • Queensland Shared Services
  • Rockend
  • Royal Freemasons
  • Stryker Corporation
  • Tabcorp
  • Tatts Group
  • Treasury Wine Estates
  • Trustpower
  • Unitywater
  • University of Technology Sydney
  • Victoria Teachers Mutual Bank
  • Victorian Building Authority

Who Will Benefit Most

C-Level/President/Vice President/Director/Head/Manager of

  • Digital Strategy
  • Digital Transformation & Innovation
  • Contact Center
  • Customer Journey Transformation
  • Customer care
  • Customer Engagement
  • Customer Success
  • Customer data & insights
  • Customer Intelligence
  • Sales & Marketing
  • Business Development
  • Social Media Marketing
  • Digital Social Media
  • E-commerce

from Industries (including and not limited to):

  • Retails
  • Insurance
  • Banking & Finance
  • Telecommunications
  • FMCG
  • Pharmaceutical
  • Food & Beverage
  • Airlines & Cargo
  • Hospitality
  • Aviation
  • Governmental Institutions
  • Management Consulting
  • Research Institutions

Speakers & Industry Leaders

  • Antoine Casgrain, Head of Wealth Direct Services (WDS), National Australia Bank (NAB) / MLC
  • Anand Thomas, Chief Customer Officer – Bancassurance, Digital & Direct Insurance, MLC Life Insurance
  • Carly Irving, A/Executive General Manager Customer and Corporate Relations, Energex
  • David McQueen, Thought Leader in Customer Experience – Innovation – Cultural Transformation, Westpac Group
  • Nikoletta Buschkuehl, Head of Insights and Customer Engagement, iSelect
  • Rohit Mandanna, Customer Centric Program Manager, Office of Environment and Heritage (NSW)
  • Sam Youssif, General Manager – Customer Experience & Loyalty, Schneider Electric
  • Tom Mulligan, Head of Customer Experience, Sportsbet.com.au
  • Yuval Marom, Head of Analytics & Data Services, iSelect