Forum Highlights

6 KILLER REASONS TO JOIN CLARIDEN’S 2ND EDITION OF HIGHLY SUCCESSFUL CUSTOMER CARE FORUM

Create a holistic customer experience by mapping critical touch points across the entire customer care journey
Utilize easily accessible, highly rewarding multi-channel digital care solutions for your customers – from incorporating live chats to creating online forums
Deliver the future of digital and omni-channel contact centers today with powerful insights from top customer care leaders
Personalize customer care experience by harnessing the power of data and analytics to drive customer insights
Embrace digital self-service channels and create highly personalized user experience
Implement powerful customer advocacy programs that aim to reduce frustrations and improve interactions

DAY 1: WEDNESDAY, 29 MARCH 2017

Map Effective Digital Customer Journey by Matching Touchpoints with Customer Expectations
Transforming Tradition Call Centers Today into Omni-Channel Digital Contact Center of the Future
End Customer Frustrations with By Designing Better and Touchpoints and Journey Maps
Improve Engagement, Develop Personalization with Effective Customer Data, Insights and Analytics

DAY 2: THURSDAY, 30 MARCH 2017

Case Study: Create Happier Customers with Powerful Voice of Customer Programs
Effective Digital Self Service Channels: From Social Media to Creating Communities
Case Study: Social Listening – How Integrating Social Listening Can Improve Experience
Case study: Establishing Effective Offshore Contact Center While Delivering Highly Engaged Care

PRE-FORUM WORKSHOPS: TUESDAY, 28 MARCH 2017

Workshop A: Best in Class Digital Care: Creating a Powerful Omni-Channel Contact Center For Your Organization

Workshop B: Designing Effective and Highly Personalized Self-Service Digital Customer Care