Agenda

TIME	AGENDA
09:00	Summit Introduction by Chairperson Highlights on Summit Day 1 Key Sessions
	PETER MCLEAN Managing Director Lamplighter Performance Consulting CEO Chamber of Commerce and Community
Case Studies of Australia’s Top Experiential Employee Experience Organizations
09:10	Opening Keynote Address Case Study of Australia’ Top Experiential Employee Experience: How Energy Queensland Has Successfully Improved the Employee Experience During a Period of Disruption?
	CAROLINE FLEMING General Manager of People Strategy and Culture, Transformation Office Energy Queensland
09:50	Personalizing Employee Experience: How PACCAR Uses HR Data to Personalize and Invigorate Employee Experience
	ROBERT BRIERLEY (GAICD CAHRI) Head of Human Resources PACCAR Australia
10:30	*Morning Refreshments & Networking Session*
10:45	Identify Employee Experience Moments that Matters – The Make or Break for Transforming Organizations!
	DIANNE SAKER Change Director and Enterprise Organization Design Lead for Business Transformation Inland Revenue NZ (2014 – May 2019)
11:30	Are You Ready To Flex?
	Why we believe an exceptional Flexperience is essential Our mindsets and beliefs about flexible work Components of the full MYOB Flexperience The importance of team working styles and readiness to flex
	LAUREN TRETHOWAN Head of Organisational Development MYOB
12:15	*Networking Luncheon*
13:15	Interactive Roundtable Discussions
	Table 1: Employee Experience & Engagement Measurement
	ROBERT BRIERLEY (GAICD CAHRI) Head of Human Resources PACCAR Australia
	Table 2: Mapping Your Employee Experience Journey
	MEGAN LOVE General Manager of People & Culture Marvel Stadium
	Table 3: Customer Centric Organization Design into Workforce Models and Design
	DIANNE SAKER Change Director and Enterprise Organization Design Lead for Business Transformation Inland Revenue NZ (2014 – May 2019)
	Table 4: Performance Management
	JUHI MCINERNEY Leads of People and Culture, Practice Support Group ShineWing Australia
Next Generation Workplace Design
14:15	How Physical Workspace Design Can Influence Employee Experience Best Physical Places to Work in Australia
	MEGAN LOVE General Manager of People & Culture Marvel Stadium
15:00	How Telstra Created The Future of Work Journey to Help Employees Learn and Accelerate into Higher Performing Teams and Individuals
	ANNE LE BLANC General Manager Learning and OD Telstra
15:45	Afternoon Refreshment & Networking Session
Employee Experience Journey Mapping
16:00	Learning From Employee Feedback to Improve the Employee Experience
	CASSANDRA HATTON General Manager Human Resources St Vincent de Paul Society Victoria
16:30	Employee Experience, Engagement & Change: Lessons Learnt to Create a Culture that Performs
	LORRAINE SALLOUM Chief HR Officer, People, Culture & Performance Executive Achieve Australia
17:00	Q&A Session & Closing Remark by Summit Chairperson
17:10	End of Day One Cocktail Reception
	After a long day of learning, benchmarking, and planning, unwind and mingle with your HRMA peers.

TIME	AGENDA
09:00	Highlights on Summit Day 2 Key Sessions by Chairperson
	PETER MCLEAN Managing Director Lamplighter Performance Consulting CEO Chamber of Commerce and Community
Designing Employee Experience Touchpoints
09:10	Investing in Key Employee Touchpoints With Greatest Impact on Employee Experience: From Recruitment to Onboarding and Exit
	LAURENT SYLVESTRE Chief People & Culture Officer Beca Group
09:50	How Top Employee Experience Organization, Arts Centre Melbourne, Identifies Moments that Matter for Their Workforce
	TRACY MARGIESON Learning and Organizational Development Specialist Art Centre Melbourne
	KIRSTY RITCHIE Associate Director Learning and Organizational Development Art Centre Melbourne
10:30	*Morning Refreshments & Networking Session*
10:45	Courageous Changes –The Bold Path Amicus Chose to Take to Transform Employee Experience
	KIRSTEN HIGGINS Head of Employee Experience Amicus
11:30	How Technology Enhances Employee Experience
	ALEX DIAB Director, People and Property NSW Business Chamber
12:15	*Networking Luncheon*
Technology Enablers for Employee Experience
13:15	Designing Unique Employee Experiences for the Multigenerational Workforce
	PRIYA SUBRAHMANYAN Senior Manager, People & Development (NSW) Australian Financial Complaints Authority
14:00	Using People Analytics to Design, Measure, and Evaluate the Employee Experience
	SULAL MATHAI Head of HR, Workforce Strategy and Planning Danila Dilba Health Service
14:45	Enhancing The Employee Experience Despite The Closure of an Industry
	JAMIE GETGOOD HR Director Getgood Consulting
15:30	Afternoon Refreshment & Networking Session
Measuring Employee Experience
15:45	Applying Design Thinking and CX Principles to Employee Experience
	IVAN CHEW Senior Workplace Strategist Amicus
16:30	CHRO Panel: How Employee Experience Can Be Continuously Measured?
	Moderator:
	PETER MCLEAN Managing Director Lamplighter Performance Consulting CEO Chamber of Commerce and Community
	Panelists:
	ALEX DIAB Director, People and Property NSW Business Chamber
	PENNY LOVETT Chief HR Officer The Salvation Army
	LORRAINE SALLOUM Chief HR Officer, People, Culture & Performance Executive Achieve Australia
	AMY SINGE Executive Director, People & Culture Melbourne Racing Club
	DR KEVIN MEYER Director of Strategy & Business Development Glint
17:15	Q&A Session & Closing Remark by Summit Chairperson

TIME

AGENDA

09:00 – 16:30

NEXT GENERATION WORKPLACE SITE TOUR

Workplace environments are becoming a significant driver of culture, innovation and effectiveness. Some of the world’s most innovative companies including Google, Facebook and Amazon, are at the forefront when it comes to workspace design.

In this Next Generation Workplace Site Tour, you will have the chance to experience site visits to some of Australia’s most dynamic, innovation workplace environment adopted by forward-thinking smart organizations such as MYOB and AMICUS. This unique site tour will enable you to experience first-hand the inner workings of these organizations, how physical workspace influence employee experience, cultures, organization structure, system, and processes which have enabled them to achieve their sustainable growth and on-going innovations.