Forum Highlights

Why Join This Forum

6 Powerful Reasons Why You Will Be Empowered in This Retail of the Future Event

  1. Experience Latest Digital Retail Innovation. Discover how the latest innovations play a crucial role in your omnichannel success
  2. Omnichannel Digital Transformation: Integrating digital with effective human touch points
  3. Seamless Customer Experience: Activate your omnichannel transformation with seamless in-store and online experience
  4. Better Customer Personalization with Big Data: Create an effective personalization by leveraging insights and analytics from big data
  5. Effective Omnichannel Fulfillment Solution. Boost your online sales with unified fulfillment
  6. Payment Innovations. Creating frictionless customer experience with seamless payment process

Hot Topics to be Discussed

DAY 1: WEDNESDAY, 26 OCTOBER 2016
Visionary Keynote: Omnichannel Retail Transformation

Breakthrough of Omnichannel Initiatives, ROI and Impact on Customer Experience

Panel Discussion: Optimize Your Omnichannel Execution with Appropriate Investment Decisions

 

DAY 2: THURSDAY, 27 OCTOBER 2016
Keys to Implementing Successful Customer Personalization in the Omnichannel Era

Digital Transformation: Bridging the Gap between In-Store and Online with New Technologies

Wearable Device, Augmented Reality, Beacons and New Innovations to Create Powerful Customer Experience

Omnichannel of the Future Panel Discussion: Best Practices and Prediction of Omnichannel Retail

 

POST CONFERENCE WORKSHOPS:
FRIDAY 28 OCTOBER 2016
The Principles Of Online Engagement And Fulfillment

Past Participating Companies

Over 500 customer experience professionals have attended and benefited from our previous conferences. Selected retailers from Australia who have participated previously include:Aesop

  • Aesop
  • Australia Post
  • Beiersdorf Australia Limited
  • Carman’s Fine Foods
  • Coca-Cola
  • Electrolux Home Products
  • Estee Lauder Companies
  • Foxtel
  • Frucor Beverages
  • GraysOnline
  • Isuzu Australia
  • kikki.K
  • Lotterywest
  • LUSH Cosmetics
  • Optus
  • Pandora
  • Scentre Group (Westfield)
  • Schneider Electric
  • Staples Australia
  • Telstra
  • Toyota Motor Corporation Australia
  • Tulloch Wines
  • Vodafone Hutchison Australia
  • Volkswagen
  • Wine Australia