About The Conference

This groundbreaking Omnichannel Retail Experience & Digital Transformation conference has gathered an expert panel of speakers to share true-and-tried methods and cutting-edge insights to build seamless and consistent cross-channel brand experiences, as well as to reinvent your digital strategies and customer journey. They will show you the best practice looks like both now and in the future, whilst capitalizing on omnichannel successes of some of the Europe’s most high profile retailers and global brands.

With prominent players from the full value chain under one roof in vibrant London, this is your perfect platform to convene and discuss forward-looking strategies and solutions to accelerate your digital transformation and advance your omnichannel customer engagement, to thrive above customer expectations and maximize your market share.

Why Join this Conference


  1. Network and forge strategic partnerships with high-profile attendees and industry peers
  2. Expect futuristic agenda covering practical insights, solutions and forward-looking omnichannel strategies
  3. Hear amazing case studies of award-winning omnichannel and digital transformation initiatives in meeting changing consumer needs
  4. Adopt tried-and-true methods from retailers that have taken the true omnichannel and digital path and achieve significant ROI
  5. Discover the power of collaborative innovation between retailers and digital innovators through our exclusive co-present session
  6. Find out the best ways to capture, interpret and action data to deliver hyper-personalized and engaging customer experience
  7. Gather inspiration from our thought-provoking panel discussions to future-proof your omnichannel strategies in an evolving market
  8. Learn useful tips around successful digital transformation without losing the human touch in your customer interactions
  9. Gain new ideas around implementing your own unique omnichannel infrastructure to deliver a cohesive experience across all platforms
  10. Decide which new digital concepts offer true customer value in-store, online and on-the-go

Featured Speakers

  • Dave Morrissey, Commerce & Creative Lead, Facebook
  • Ian Plummer, Director of Sales Operations, Volkswagen UK
  • Sam Bourke, Marketing Director, The Restaurant Group plc (Frankie & Benny’s, Chiquito, Garfunkel’s and more)
  • Steen Rasmussen, Senior Partner at IIH Nordic & Google Partner Academy Program Trainer
  • Guy Stephens, Social Customer Care Consultant, IBM
  • Damian Otwinowski, Retail Director, Watches of Switzerland Ltd.
  • Morris Pentel, Chairman, Customer Experience Foundation
  • Alexandra Mitchell, Director of Customer Insight, Getty Images
  • Steve Webster, Head of Ecommerce, Steinhoff UK 
  • Simon Liss, Founding Partner – Strategy & Innovation, Omnifi Ltd
  • Dr. David Benyon, Director, Centre for Interaction Design, Edinburgh Napier University

Past Participating Companies

Over 500 customer experience and retail professionals across the globe have attended and benefited from our previous conferences.

Selected past participating companies include:

  • Adidas
  • American Express
  • ANZ
  • Avant
  • AXA
  • Barclays
  • Beiersdorf
  • Boots
  • Caltex
  • Canon
  • Coca-Cola
  • Electrolux
  • Estee Lauder
  • Facebook
  • Google
  • Hewlett-Packard
  • HSBC
  • IBM
  • Imperial Tobacco
  • ING Bank
  • Johnson & Johnson
  • Sanofi
  • Schneider Electric
  • Shell
  • Tesco
  • Tesla
  • Travelex
  • Twitter
  • Visa
  • Vodafone
  • Volkswagen
  • Virgin Group
  • Waitrose