Agenda

Highlights on Forum Day 1 Key Sessions

Recipient of Victorian Women’s Governance Scholarship

Rebecca is the Executive Director of the Australian Centre for Health Research, an independent, not-for-profit public policy research institute specializing in performance, policy and productivity reform across Health, disability and ageing sectors. Rebecca is also an External Advisory Board Member with The Centre for Quality and Patient Safety Research (QPS) at Deakin University. Rebecca, an experienced health strategist and health communicator, is a recipient of the Victorian Women’s Governance Scholarship from the Australian Institute of Company Directors (AICD) and the office of Women’s Affairs of the Department of Health Services, Victorian Government. She is the founder of www.DeathOverDinner.org.au in Australia and has published on the importance of creating choice in End of Life Care through conversations.

Delivering Excellent Ageing Care in a Competitive and Deregulated Aged Care Landscape

This session will equip delegates with an interactive framework on how to crack open the “Pandora Box” discussing the notion of death, End-of-Life (EOL) care preferences in a subtle but effective manner. Delegates will also learn how to address issues pertaining to senior citizens with deteriorating health issues, for example, dementia elders. This session will also delve into the longstanding legality with Advanced Care Directives and how to translate senior citizens’ care preferences into action.

• Exploring the current ageing trends in Australia’s Healthcare Industry
• Normalizing death as part of life from a top-down management approach
• Engaging in meaningful conversations about life, ageing and death with senior citizens
• Introducing EOL care pathways coordinating program – Case Study: Death over Dinner project

Recipient of Victorian Women’s Governance Scholarship

Rebecca is the Executive Director of the Australian Centre for Health Research, an independent, not-for-profit public policy research institute specializing in performance, policy and productivity reform across Health, disability and ageing sectors. Rebecca is also an External Advisory Board Member with The Centre for Quality and Patient Safety Research (QPS) at Deakin University. Rebecca, an experienced health strategist and health communicator, is a recipient of the Victorian Women’s Governance Scholarship from the Australian Institute of Company Directors (AICD) and the office of Women’s Affairs of the Department of Health Services, Victorian Government. She is the founder of www.DeathOverDinner.org.au in Australia and has published on the importance of creating choice in End of Life Care through conversations.

• The case for palliative care in advanced illness
• Understanding the current complexity of older people with chronic non-malignant diseases (renal, respiratory, cardiology)
• Consider the models of integrated Palliative Care into the care of older people with progressive disease
• Case study: Illustrating how Comprehensive Anticipatory Palliative Care Model may improve care

Speaker: Professor Jennifer Philip, Chair in Palliative Medicine, University of Melbourne, St Vincent’s Hospital Melbourne, Victorian Comprehensive Cancer Centre (VCCC)

Victoria’s Newly Appointed Chair in Palliative Medicine 2017 

At her incumbent position as the Deputy Director of Palliative Medicine & Unit Head of St Vincent’s Hospital Melbourne, Australia’s largest Catholic not-for-profit health and aged care provider, Jenny is also the head of St Vincent’s Palliative Care Consultancy Service and Co-Deputy Director of the Centre for Palliative Care, a collaborative centre of the University of Melbourne. Her extensive research and clinical experience in Palliative Care has largely contributed to her developing models of palliative care for particular disease types.

• Exploring the nuance shift of aged care to dementia care
• Understanding challenges with ageing dementia elders and ways to overcome them
• Case Study: Review on Dementia Design Audit Tool & Dementia Support Australia Program

Regarded as one of Australia’s most innovative health and aged care providers, HammondCare founded the Dementia Centre in 1995. With the aim to improve quality of life for people living with dementia, Dementia Centre of HammondCare is recognized both nationally and internationally as a leading resource and research centre for aged care.

• Understanding power of attorney, guardianship and ACD including different legislation in Australia
• The importance of communication, when do I communicate and who with?
• Capacity and Decision Making: discussing the legality of ACD, i.e. when & who {clinician / GP / Palliative Care Specialist} is responsible for enacting ACD

Assoc Prof Bill Silvester was the founder and Director of Respecting Patient Choices from 2002 until the end of 2015, was the Chair of Decision Assist and is the Immediate Past President of the International Society of Advance Care Planning and End of Life Care. As an intensive care specialist he chairs the Australian & New Zealand Intensive Care Society Death and Organ Donation Committee and the Australian & New Zealand Intensive Care Society End-of-Life Committee.

Providing Efficient and Affordable Palliative & Aged Care Services

The rise of silver tsunami has opened up a new paradigm of Palliative & Aged Care delivery. Since the emergence of Consumer Directed Care (CDC) and the slash of Aged Care Funding Instrument (ACFI), many aged care takers have struggled to understand its profound impact on not only the organization’s operations, its residents / patients but also aged care takers.

This session shall showcase two highly endorsed Aged Care Operational Management. Delegates will gain the know-how to implement evidence-based aged care operational management, improving efficiency and profitability of your organization while delivering high quality palliative & aged care.

• Recognizing the key challenges in delivering a Consumer Directed Care
• Establishing a referral coordinated system from hospitals to community based aged care residences
• Case study: Sharing a strategic care management in delivering palliative care to home based patients in The District Nurses

Tasmanian Aged Care Organization of the Year 2014

Fiona Onslow is the Director of State Operations at The District Nurses in Tasmania. Fiona is a Registered Nurse with a Post-Graduate in Family and Community Health. Fiona has worked in rural, regional and metropolitan facilities during her 19 year career in nursing and management positions. She is the recipient of the 2015 Aged Care Bursary to attend an International SAGE Tour, the National finalist for HESTA Nursing Awards Team Innovation 2015, and her organisation were Awarded 2014 Aged Care Organisation of the year. Fiona has had two publications in 2016 firstly on a participatory care model that supports connectedness and mental health outcomes in community-dwelling older people and secondly in regards to an after hours model for palliative care helping people remain in their home and reducing the burden the ambulance and emergency departments.

• Presenting Budget Financial Analysis in response to Aged Care Funding Instrument (ACFI), commissioned by LASA
• Discussing the financial ripple effect of CDC resulting in the proliferation of a value-based payment model among price conscious elders
• Responding to the cut of Aged Care Funding Instrument (ACFI) by exploring / designing  alternative payment models (for e.g. co-payment / bundled payment / Deferred Management Fee, DMF)

Speaker: David Cox, Chairperson; Board Member; Deputy Chair and Governance Chair, Curtin Care; Leading Age Services Australia (LASA, WA); Therapy Focus

Former VP of LASA WA

With close to 25 years’ experience within healthcare, David sits on a number of advisory groups for government, peak bodies and aged care providers. His experiences in a variety of both for-profit and not-for-profit aged care settings across Australasia have enabled him to provide experts advice relating to service planning, governance, sustainability, efficiency and expansion. As a Registered Nurse with post graduate clinical qualifications and an MBA, together with his experience in operational, business development and executive roles, David has the unique ability of applying clinical, governance and business metrics to the aged care environment.

KEY THEME 3

Promoting Contemporary Positive Ageing- Staying Happy and Active As You Age

As dying well starts with living well,  this session will equip delegates on how to effectively manage pain suffered by elders as a result of old age. In addition, delegates will also learn from award winning aged care provider on how to encourage older Australians to enjoy their later years in ways that exceed their expectations.

• A look into the global approaches of Pain Management in Palliative & Aged Care (e.g. reflect on how Australians fare in Palliative Care Pain Management as compared to the US counterpart)
• Appropriate usage of Opioids in Palliative Care
• Providing psychological perspectives & strategies in managing pain for senior citizens

Former Chief of Pain & Palliative Care Services at MSKCC New York

Professor Paul is the Chief of the Pain and Palliative Care Service and Attending Physician in the Department of Medicine at Memorial Sloan Kettering Cancer Centre (MSKCC). Prior to his current roles, Paul was head of Palliative Care at the Royal Prince Alfred Hospital (RPAH) and Sydney, South West Area Health Service. In addition, he was also the Director of Statewide Centre to Improve Palliative Care and the President of the Australian and New Zealand Society of Palliative Medicine (ANZSPM) as well as the NSW Society of Palliative Medicine. As an Associate Editor of the textbook Palliative Medicine, Paul has published more than 60 peer reviewed articles on clinical practice of Palliative Care including pain therapies, opioid pharmacology and many more.

• A look at novel ways to improve old age satisfaction
• Encouraging Wellness and Promoting Healthy Lifestyle in Residential Aged Care
• Discuss Best Active Ageing Special Project & Best Wellness Program

Nominee in 4th Eldercare Awards Changemaker of the Year 2016

The winner of the 2016 SACS Consulting – Leadership of the Year Award, and a finalist in Ageing Asia’s Changemaker of the Year Award, Madeline’s modern leadership style see’s Lifeview at the forefront of innovative partnerships with organisations such as Alzheimer’s Australia Vic., on projects such as The Virtual Forest and the Better Visit Program.

Under Madeline’s leadership Lifeview, and a number of its staff, have been recognized for their innovative work and commitment to best practice including being named LASA Vic Large Provider of the Year 2015, LASA Vic Employee of the Year 2015, Australian Aged Care Quality Association – Better Practice Award 2013 for its Positive Ageing Celebration, Ageing Asia Best Active Ageing Program 2016 – Positive Ageing Celebration, and LASA Vic Community Inclusiveness Award 2016 – for work within the LGBTI and multicultural communities.

Highlights on Forum Day 2 Key Sessions

Innovative, Practical & Visionary Digital Palliative & Aged Care: Assessing Real Life Implementation Tele-health, EMR, Virtual Reality Therapy, Smart Residence Home and Assistive Technology Initiatives

As the digital health industry grows, continuity of elderly care via digital platform has become the future of healthcare. However, how well exactly do aged care takers effectively utilize technology designed around ageing to improve quality of care?

The session will feature sharing sessions on successful digital initiatives in Palliative & Aged Care, allowing delegates to examine the effectiveness and viability of technology enabled care. Moreover, the use of technology coupled with ageing friendly residence design will allow delegates to garner immediate insights into providing and honoring senior citizens’ wish to live out their lives at a homely setting environment.

• Using information communication technologies to enhance the safety and quality of care in Hospitals, Aged Care Facilities and the community
• The potential for leveraging electronic data to target interventions to improve care management in hospitals, residential aged care facilities and the community
• Results from an Australian study conducted across over 70 aged care facilities demonstrating the innovative use of electronic information systems to investigate key quality

Australian ICT Professional of the Year 2014

Professor Johanna Westbrook, is internationally recognized for her research evaluating the effects of information and communication technology (ICT) in health care. She has over 390 publications and been awarded > $40M in research grants. Johanna has led important research in the development and application of approaches to evaluate ICT, including new tools and methods which have been adopted internationally. She has contributed to theoretical models regarding the design of complex multi-method ICT evaluations. Her research has led to significant advances in our understanding of how clinical information systems deliver (or fail to deliver) expected benefits and supported translation of this evidence into policy, practice, and IT system changes. Johanna is currently leading research investigating the role and impact of ICT in the community and aged care sector. Johanna is an elected International Fellow of the American College of Medical Informatics, and an Associate Editor of JAMIA. In 2014 she was named Australian ICT professional of the year by the Australian Information Industry Association for her research contributions. In 2016 she was appointed by the Federal Minister for Health to the Board of the Australian Digital Health Agency.

• Virtual Reality Therapy – the potential to enhance wellbeing for long lived adults from entertainment to distraction
• Projection Mapping- creating immersive sensory spaces through 3D mapping to maximise resident interaction in aged care facilities
• Technology Enhanced Reminiscing – using the 5 senses to facilitate reminiscing in older adults

Awarded Peter MacCallum Cancer Centre – Specialist Clinics Team 2015

Matiu Bush is Design Integration Lead at RSL Care + RDNS, one of Australia’s largest independent not-for-profit service providers of health, wellbeing, aged care and retirement living.  Matiu is part of an accelerator network that helps people across the business to generate, test and implement ideas for transforming the customer experience.  Matiu has a Master’s degree in Public Health and broad clinical and managerial nursing experience, including working in Tijuana Mexico in international boarder aid, emergency, oncology, intensive care nursing and is a sexual health nurse practitioner. After working in system redesign Matiu has embraced design thinking to transform healthcare through creative problem-solving, and incorporating customer and employee insights into every step of the improvement and innovation cycle.

• Review of Award Winning Feros Care’s LifeLink Telecare ‘Smart Home’ Technologies
• How to select functionally viable, affordable and long term care Assistive Technology
• How to overcome challenges faced by non-computer literate senior citizens
• Review on the usage of mHealth, Robotic Therapy and Wearable

Award Winning not for profit Aged & Community Care Provider

An multi-award winning, not-for-profit, aged and community care provider operating residential care, Feros Care was lauded as the Outstanding Organization in 2014 HESTA Aged Care Awards and recently won the 2015 Australian Aged Care Quality Agency Better Practice Award. Charting the innovation in the delivery of smart and virtual technologies for aged care in four eastern states, Feros Care continues to lead the way in Smart Home technology, providing assistive technology solutions to support older people with a wide variety of needs to live safely and independently in their own home.

Anthony has background in technology focusing on telehealthcare. Since 2013 he has lead the client technology department to deliver emergency response solutions and developed our safe and smart home offering nationally to over 3000 clients. Additionally, Feros Care have now managed over 500 clients using MHCAH Telehealth, vital signs monitored with Video Conferencing, between Australia and New Zealand.

• Exploring the key components of an ageing friendly facility for both palliative & ageing elders
• How to create a home-like, private environment for elderly residents
• Case study: Reviewing successful homely aged care models (from an architectural perspective)

Tim is the CEO of Homestyle Aged Care. He joined Homestyle in January 2014 and brings with him over 13 years of health experience including 11 years within aged care. Prior to Homestyle Tim was CEO of Provider Assist, a large aged care consulting service. With over 20 years of business experience the variety of the roles he has fulfilled include, finance – up to CFO, IT up to CIO, Project manager, Recruitment specialist and CEO most recently. He has worked across a variety of industries including: materials handling, acute health, logistics, recruitment, aged care, community/home care, and disability services. Tim has worked within privately owned, publicly listed and not for profit organizations.

Tim is currently a Director, and on the audit and finance committee for the Victorian Cytology Service; and sits on the school council of the Wattle Park Primary School.

Determining the Best Outcome for Patients – Assisted Dying & Palliative Care

• Discussing the notion of “Good Life” and “Good Death”
• Can Palliative Care ensure a dignified death than Assisted Dying?
• Is Medical Advancement prolonging life or prolonging death process?

A seasoned doctor and medical consultant with extensive years of experience caring for terminally ill and suffering patients, Dr Rodney served as the President of Dying with Dignity Victoria for 12 years and is a renowned author for his book “A Good Death” published by Melbourne University Press. A strong advocate of Assisted Dying and a fellow of the Royal College of Surgeons, Rodney is a frequent presenter and interviewee in numerous talk shows, conferences and printed publications.

Danny Vadasz is the CEO of Health Issues Centre (HIC) the leading consumer health advocacy body in Victoria.

Danny’s background is in consumer engagement and communications across a range of sectors including health, environment, local government, telecommunications and consumer goods.

HIC operates in the aged care sector to canvass and represent consumer needs, priorities and fears around end of life issues. In particular, HIC seeks to gain a better understanding of the barriers discouraging public discourse about end of life and has pioneered the use of social media as a research tool. In 2016, HIC created and curated a performance art event “Unspoken: What Will Become of Me?” to provide a safe space for consumers to ponder the consequences of physical and cognitive ageing and decline.

Danny currently serves on several government advisory committees addressing legislative reform and implementation around palliative care, advance care planning and voluntary assisted death.

Award Winning not for profit Aged & Community Care Provider

Paula has a background in General Nursing with extensive clinical and management experience in both community and residential aged care sectors. 

Paula has had a focus on the quality of life of older people throughout her career; her passion is to drive the type of change, both policy and in practice, that will really make a difference to the quality of life of older Australians.

Paula joined Benetas in 2007 and has held a number of roles within the organization including Regional Residential Services Manager and General Manager of Community Services. She now has responsibility for all aspects of Benetas’ residential aged care division and the delivery of the organisation’s strategic quality management framework.

Improving Palliative & Aged Care Services Delivery for Minorities

Disparities in the quality of care for minorities have always been a longstanding issue. Studies documenting lower quality of ageing and palliative care for minorities are often attributed to the lack of access to care and poor understanding on the sensitivity of minorities’ needs.

This session will prepare aged care takers in meeting the various needs and wants of senior citizens across religion and faith. Delegates will learn from forward thinking thought leaders on how to provide inclusive and personalized ageing care, catering to elders from all walks of life.

• Examining obstacles Aborigines communities faced in accessing EOL care
• Discovering the differences in cultural perspectives for Aborigines communities so as to ensure respect for the different culture aspects of dying
• Sharing on how to develop a culturally diversified approach in aged care centre

Speaker: Professor Peter Shine, Director Aboriginal Health; Clinical Associate Professor, Northern Sydney Local Health District (NSLHD); Australian Catholic University

Professor Peter Shine has been involved in Aboriginal health and social emotional wellbeing for many years. He is a remarkable writer and healthcare practitioner, having penned numerous guidelines, services plan revolving around ways to improve Aboriginal Health Services, particularly for the elderly and sickly.

• Provide a basic understanding of what we mean by ‘LGBTI’
• Discuss the key issues and needs of LGBTI elders in aged and palliative care
• Introduce relevant legislation and policy within Australia
• Provide examples of ‘best practice’ in delivering inclusive care
• Discuss Silver Rainbow and what we do

Speaker: Samantha Edmonds, Manager, Ageing and Aged Care Project (Silver Rainbow), National LGBTI Health Alliance

Samantha Edmonds has been working as the Manager – Ageing and Aged Care at the National LGBTI Health Alliance since July 2014 and is responsible for implementing their ageing and aged care project Silver Rainbow. She is passionate about making ageing and aged care inclusive for all lesbian, gay, bisexual, transgender and gender diverse and intersex elders. She is a member of a number of national advisory groups in ageing and aged care and has recently been appointed to the Aged Care Sector Committee, which provides advice to the Government on aged care policy development and implementation and helps to guide the future reform of the aged care system.

Samantha also has over 25 years of experience in working with a range of different people advocating with them and for them around social justice and human rights issues.

Samantha maintains her advocacy work in a voluntary capacity as well and is a palliative care volunteer as well as a member of the Alzheimer’s Australia NSW Consumer Advisory Group. She also writes a blog for Alzheimer’s Australia on being a carer of a mother with dementia.

KEY THEME 6

Strengthening & Empowering the Aged Care Workforce in a Performance Driven Market

The core of any organization lies in its people; the aged care industry is no exception. To ensure delivery of quality ageing care, welfare of the aged care workforce is of the utmost importance. In tandem with Palliative Care’s concept of ensuring comfort and quality of life of patients, families and care takers, the wellbeing of aged care givers must be given equal attention as those requiring elderly care.

Therefore, this session will teach delegates on ways to ensure healthy and happy state of mind of care givers so as to improve the performance of an organization in delivering optimum care services to the ageing community.

The Ephemeral made Practical – Tools for Spiritual Care in Aged Care

• This session features an introduction to two resources produced by Meaningful Ageing Australia
• ConnecTo – a tool to assist with conversations about spirituality
• Spiritual Care Considerations Series – prompts and thought-starters for care staff

Ilsa Hampton has extensive experience in the strategic integration of pastoral and spiritual care in aged care. Prior to joining Meaningful Ageing Australia, Ilsa worked for 8 years at Baptcare in a number of senior roles; and held various sector positions such as Chair of the multi-faith Diploma of Pastoral Care and Ageing Committee, and Chair of Spiritual Health Victoria’s Aged Care Advisory Group. Also, Ilsa has a long-standing interest in how life’s inevitable losses can be creatively and gently supported in the lives of professionals, volunteers, organizations, and those they are serving.

• Enhancing employment retention and customer engagement through organizational values
• Encouraging professional respect within inter-generational teams
• Identifying key criteria of a potential suitable care taker

Speaker: Stuart Shaw, General Manager; Founding Member, Village Baxter; International Association of Homes and Services for the Ageing (IAHSA)

Former President of the Retirement Village Association (Victoria)

Stuart Shaw is a seasoned presenter at local, national and international conferences including the US, Austria and most part of Australia, particularly focusing on values and culture as key requirement for a successful and healthy workforce. As the former President of the Retirement Villages Association (Victoria), former Vice President of the Aged Care (Victoria) as well as former Chairperson of the Peninsula Care Planning Group and convener of the Workforce Innovation Network for the Region, Stuart will be joining the upcoming IAHSA Global Ageing Conference in Switzerland.

Award-winning Lifeview Residential Care

Delivering excellent aged care services requires a collaborative effort among care takers and the upper management within a central coordinated aged care centre. Clariden Global is pleased to invite you to go on a site visit at one of Australia’s multi award winning aged care facility – Lifeview Residential Care.

• Discover the success behind the recipient of the Large Provider Winner awarded by LASA Victoria 2015/16
• Gain insights into how to operate an award winning aged care facility: Recipient of the Employee and Volunteer Winner category awarded by LASA Victoria 2015/16
• Meet and talk to residents and carers to understand the success behind a happy residential aged care facility

Three-generations aged care visionaries –
The Australian Aged Care Group Pty Ltd

Clariden Global is pleased to invite you to go on a site visit at one of Melbourne’s pioneering aged care providers – Kew Gardens of the Australian Aged Care Group Pty Ltd (AACG). AACG has evolved from three generations of experience of the Matthies family, who have been involved in aged care since the 1960s and are highly recognized for the provision of excellent care over the past 50 years. First generation visionaries, Keith and Betty Matthies were acknowledged by the aged care industry as being amongst its earliest innovators and instrumental in guiding the industry towards where it is positioned today.

• Visit AACG’s top-tier aged care facility and learn about its perpetuating legacy
• Discover the continued success and shared vision of three generations of progressive aged care providers
• Learn how the Matthies delivers superior level of aged care services by upholding its company motto of Exceptional Care Built on Solid Foundations

• Develop a comprehensive process for designing, implementing and assessing effective contemporary pain management
• Discover tools and skills that assist you in managing elders’ pain
• Providing psychological strategies in managing palliative elders’ pain

Former Chief of Pain & Palliative Care Services at MSKCC New York

Professor Paul is the Chief of the Pain and Palliative Care Service and Attending Physician in the Department of Medicine at Memorial Sloan Kettering Cancer Centre (MSKCC). Prior to his current roles, Paul was head of Palliative Care at the Royal Prince Alfred Hospital (RPAH) and Sydney, South West Area Health Service. In addition, he was also the Director of Statewide Centre to Improve Palliative Care and the President of the Australian and New Zealand Society of Palliative Medicine (ANZSPM) as well as the NSW Society of Palliative Medicine. As an Associate Editor of the textbook Palliative Medicine, Paul has published more than 60 peer reviewed articles on clinical practice of Palliative Care including pain therapies, opioid pharmacology and many more.

• Caring for patients with Lung Cancer, Metastatic Prostate and Breast Cancer using Palliative Care
• Developing core skills and clinical competencies dealing with oncology patients with a variety of lifestyles
• Reviewing principles and practices of supportive oncology with Palliative Care

Speaker: Associate Professor Brian Le, Director of Palliative Care, Victorian Comprehensive Cancer Centre (VCCC) (Peter MacCallum Cancer Centre & The Royal Melbourne Hospital)

Associate Professor Brian is the Director of Palliative Care at the Victorian Comprehensive Cancer Centre, including the Peter MacCallum Cancer Centre and The Royal Melbourne Hospital. He is a specialist in both Palliative Medicine and Medical Oncology, and is an Associate Professor of the University of Melbourne. Brian is the current Chair of the Training Committee of the Royal Australasian College of Physicians, responsible for training of all palliative medicine specialists in Australia and New Zealand. Brian is involved with many other Commonwealth and State governmental and not-for-profit organizations concerning Palliative Care, and is a past chairman of Palliative Care Victoria. In addition, he is also actively involved with research in the areas of palliative and supportive care, including clinical trials of novel therapies, and research into palliative care integration and benefits for patients and carers.