Who You Will Meet
Visionaries and Thought Leaders
- Robert Sullivan
Business Mentor, Virgin Group - Chris Brindley
Leadership Coach and Former Managing Director of Regional Banking, Retail, Metro Bank - Guy Stephens
UKI Comms Lead for Salesforce & Social Customer Care, IBM - Sabrina Rodriguez
Global Head of Social Media, Travelex - Elizabeth Stokoe
Professor of Social Interaction, Loughborough University - Tania Seif
Former Head of Social Marketing, Coral - Alastair Boot
Customer Experience Lead, Waitrose - Sandra Thompson
Founding Director, Exceed All Expectations - Lynsey Sweales
Vice Chairman of the Social Media Council, Direct Marketing Association - Morris Pentel
Chairman, Customer Experience Foundation - Mike Bainbridge
Chief Digital Technologist, Rackspace, the #1 managed cloud company - Alexandra Mitchell
Director, Customer Insight, Getty Images - Dan Moross
Director of Customer Experience, MOO - Martin Hill-Wilson
Founder, Brainfood Consulting
Who Will Benefit Most
Industries (including and not limited to):
- Banking
- Telecommunications
- Insurance
- Finance
- Healthcare
- Pharmaceutical
- Retail
- Food & Beverages
- Travel and Hospitality
- Utilities
- Education
In the Roles of:
C-Level/President/Vice President/Director/Head/Manager of
- Customer Experience
- Customer Service
- Customer Delivery
- Customer Engagement
- Customer Success
- Customer Relations
- Customer Analytics/Insights/Intelligence
- Contact Centres
- Digital
- Marketing
- Sales
- e-Commerce
- Business Transformation
- Operations who are involved in daily operational and tactical planning
Expected Delegates Profile
