About the Conference

With many retailers seeing investments in digital store experience pay off with increased sales, 87% of ‘future shoppers’ still prefer the instore experience.

The fear of no longer being able to beat competition on price has given rise to an emphasis on using stores to build engagement and channel the customer experience in order to drive loyalty and customer retention.

As a result, your role as an instore innovator is becoming more important than ever. With this rapid pace of change and many unknowns – turning a digital concept into a reality can be a huge challenge. To meet this great challenge, Clariden Global is pleased to bring you Store Experience of the Future on 26 – 28 September 2018 in Sydney. Throughout the 3 days of thought leadership content-filled event, there will be plenty of opportunities for networking and experience sharing. You can maximize your conference experience by attending the keynote sessions, fireside chats, panel sessions, interactive roundtables and site tours with insightful case studies of successful retail programs providing actionable takeaways to bring back to the office.

Key Themes

  1. Store Experience of the Future: How Digital Innovations and Experiential Retail is Transforming Customer Experience
  2. How IKEA is Transforming into VR to Elevate the In-Store Experience
  3. Robotic Store Experience with Robots in Brick-and –Mortar
  4. Hyper-Personalization: Integrating AI, Data Analytics, and Marketing to Create Hyper Personalized Customer Experience
  5. Store Technology Experience of the Future: Wearable, Facial Recognition, System Lighting,
  6. Mobile POS and More in Shaping Shopper Experience
  7. Meet Chip, Australia’s First Robotic Shopping Assistant
  8. The Rise of Subscription Retail and How AI and Machine Learning is Optimizing Compelling Customer Experience
  9. What Will Be The Next Big Game Changers In Retail That Will Transform The Store in 5 Years?

2017 Testimonials

  • “The operational nature of the speakers and how to put into day to day use while focusing on the future.”
  • Meeting like minded people who understood the industry.”
    Brown Brothers Milawa
  • Some fantastic speakers with thought provoking and range of content and good presentations
  • Having some actual tools I could take away and apply to my business.”
    Beaumont Tiles
  • There was a wealth of knowledge in the room and I wish I had more of an opportunity to network with other conference participants.”
    Energy Super


Past Participating Companies

  • Australia Post
  • Beaumont Tiles
  • Brown Brothers Milawa
  • Crown Resorts
  • Downies Pty Ltd
  • Energy Super
  • Ernst & Young
  • Frasers Property Australia
  • Havaianas
  • Invigor Group
  • Nestle
  • OfficeMax New Zealand Limited
  • Optus
  • Oracle
  • Overland Footwear Company Ltd
  • Sapphire Group
  • Toyota Motor Corporation Australia Limited
  • Tradetools Pty Ltd
  • U1 Group