09:00 Conference Introduction by Chairperson
Highlights on Conference Day 1 Key Sessions

Store Experience of the Future: How Digital Innovations and Experiential Retail is Transforming Customer Experience

  • Exploring the next evolution of smart ecosystem on how to transform inherently traditional store portfolio to boost value in-store experience and continuously surprise and delight your customer
  • Discover on how staying true to your brand and living out your brand promise
  • Hear retailers create exceptional experiences across all customer touch points in in-store
  • Best practices in engaging employees in your CX vision

Store Technology Experience of the Future: Wearable, Facial Recognition, System Lighting, Mobile POS and More in Shaping Shopper Experience

  • Share insights into the role of bricks-and-mortar retail
  • Navigate the pitfalls of change implementation successfully
  • Understand in-depth of the constraints, needs and demand on using aid of robots, VR, smart shelves and in-store navigation, to especially serve customer emotional at the point of sale
Francis_rounded Frances Martin
VP Retail
10:15 Morning Refreshments & Networking Session

AR Store Experience of the Future: How ZARA is Re-Defining Shopping Experience by Launching AR App with Holographic 


Case Study: How IKEA is Transforming into VR to Elevate the In-Store Experience

  • Emerged with new tech such as store VR experience include entertainment that draw in customer
  • Highlight key features of incredible technology taking the next level and trying to educate consumers and draw potential guests to the store
  • The best business to integrate all their shopping experience for a unified great experience
Michael-Donath-rounded Michael Donath
Country Multichannel Manager
11:30 Social Robotics – Where and How They are Being Used in Retail Stores Today

  • Incorporating the ‘social’ robots, exhibit social behaviour in recognizing, assisting, and following customer needs
  • Discover on how robots focus on customer experience to enhance personal touch point, engaging interaction, and brand experience
  • The value of social robots being able to attract, serve and satisfy more customer is a key success and increasing revenue
Nicci_Rossouw_rounded Nicci Rossouw
12:00 Project Showcase
12:30 Networking Luncheon
AI and Big Data Analytics in Retail

Retail, In-Store Analytics: How Big Data and AI are Giving Retailers Insights to Deliver Compelling Shopping Experience?

  • The insights aid retailers in devising strategies to incorporate innovative cutting edge technologies in their physical stores
  • Embedded with location beacons, store WiFi foot-traffic monitoring and virtual information (such as cameras) allows retailers a detailed overview of customers’ demand, shopping trends, buying patterns etc
  • Combining online and offline shopping journey to create a sense of continuation from one medium to another


Hyper-Personalization: Integrating AI, Data Analytics, and Marketing to Create Hyper Personalized Customer Experience

Accent Group

Mark Teperson
Chief Digital Ofiicer
Accent Group


Predictive Analytics in Retail Pricing : How Use of Advanced Pricing Analytics Improve FMCG Margins  

  • What’s the most relevant data analytics can be collected from in-store to get a 360 degree of the customer
  • Some examples of how the company has successfully applied to predictive analytics to the pre-purchase behaviour of prospective buyers to the pre-purchase behaviour of customer
  • Predict likelihood to buy for first-timer buyers

Franki Chamaki


How AI Plays into Every Step in the Retail Customer Journey: From Inventory Management to Product Management


Tuan Jean Tee
Chief Digital Advisor


Marcella Larsen
Retail Industry Solutions Executive – Australia

15:30 Refreshment & Networking
15:45 Interactive Roundtable Discussion

  1. Utilizing Big Data Analytics in Retail
  2. Making Mobile Check Out a Reality
  3. How to Bring Products to Life in the Store Environment
Angus_JOnes_rounded Angus Jones
LG Electronics
4. Deciding Metrics that Matter: Retailing for now and for what’s next
Jemma_Caprioli-New-rounded (1) Jemma Caprioli
Chief Customer Officer
Dashing Group
dashing_logo Dan Ries
Director of Technology
5. Identify Customer Pain-Points and Remove Friction Along the Shopping Journey to Heighten their Experience

16:30 Lessons Learnt from Toys R Us and Retail Innovations Required to Keep Up
17:30 Closing Remarks by Conference Chairman
17:50 End of Day One Cocktail Reception

After a long day of learning, benchmarking, and planning, unwind and mingle with your peers.

09:00 Highlights on Conference Day 2 Key Sessions by Chairperson  
09:10 Augmented Reality: The Next Major Revolution in Transforming In-Store Customer Experience  
09:45 Design Future Store Experience with Magic Mirrors: How Magic Mirrors can Deliver Compelling Customer Engagement  
10:15 Morning Refreshments & Networking Session
10:30 The Psychology of Choice in eCommerce: In this talk we explore how understanding the paradigm of consumer choice can help retailers better structure their store for customers
11:00 Meet Chip, Australia’s First Robotic Shopping Assistant
11:30 Seamless Check Out: What Retailers can Learn from New Check Out Free Stores That Enriches Customer Experience 
12:00 Meet Moby Mart, the World’s First Self-Driving RoboMobile Store
Per-Cromwell-rounded Per Cromwell
CEO and Founder
Moby Mart
12:30 Networking Luncheon

Designing Brand Engaging Pop Up and Experiential Retails Stores  

  • Imaginative retail concepts that are keeping customer coming back for more
  • What to take into consideration when moving forward with new concept
  • How to capture consumer feedback and continuously iterate
14:00 The Rise of Subscription Retail and How AI and Machine Learning is Optimizing Compelling Customer Experience 

Manutea Depont
Managing Director & COO
HelloFresh Australia

14;30 5 Reasons Why Retailers Need to Think Unified Commerce: Bridging The Gap In-Between Digital Platform and In-Store

  • Best practices in unifying commerce platform in seamless customer-centric journey
  • Emerge mobile such as digital apps, POS, loyalty to help bridge the gap between in-store and online
  • Real-life examples innovation in software and advancement in digital technology
15;00 Afternoon Refreshment & Networking Session
15:15 Intelligence Conversational Channels: ChatBots Bringing Connected Service to Retail

  • Integrate into chat platforms such as Facebook messenger, Skype that allows the bot to convert conversation into customized solutions
  • Increasingly digital marketplace the essence of engagement lies in personalization
15:45 Innovation in Last Mile Fulfilment and Delivery

  • Discuss the last mile logistic delivery of online grocery shopping
  • The pressure for speedy delivery gives retailers with the best store network a leg up
  • In-home delivery issues. Such as smart-doorbell and home security start-up that convenience see the packages being delivered from mobiles phones 
Rob_rounded Rob Hango-Zada
16:15 Panel Discussion: What Will Be The Next Big Game Changers In Retail That Will Transform The Store in 5 Years?

  • How can we blend the digital offering with in-store experience to exceed the expectation of today?
  • Prediction of the future of store experience in 2023
Peter-Ratcliffe-rounded Peter Ratcliffe
Head of Digital
The Retail Apparel Group

Q&A Session & Closing Remarks by Conference Chairperson

Store Experience of the Future Site Tour

Physical retail design and digital technology has become a significant driver for enhancing customers’ in-store experience, business efficacy and boosting sales. Some of the world’s most innovative companies including Apple, Nike, IKEA and ZARA, are at the forefront when it comes to using digital innovations to drive compelling in-store experience.

In this Store Experience of the Future site tour visit, you will have the opportunity to visit some of the Australia’s most innovative technologies that can be used to enhance in-store retail experience. From using augmented/virtual reality to creating immersive in-store experience to understanding how AI-driven in-store analytics can help to create better foot traffic and experiential shopping experience, you will discover how digital innovations can be used to create compelling store experience. You will also have the opportunity to see new technologies such as magic mirrors, interactive changing room, interactive display, IoTs and beacons that can be used to re-define in-store experience.

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