TIME |
AGENDA |
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09:00 |
Conference Introduction by Chairperson
Highlights on Conference Day 1 Key Sessions |
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Olivia Carr
Founder & Ceo
SHHH SILK |
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09:15 |
Emerging Technologies
In-Store Technology and Shopper Experience – Is technology the right solution for your business?
- Technological advances promise to engage shoppers and engender loyalty, but is it just hype?
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Ben Llewellyn
Business Technology Partner
Australia Post |
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09:45 |
The Future of Retail
‘New Retail’ – How companies blend digital and physical (omnichannel), using technology to combine the best of online and offline shopping experiences and drive revenue and productivity.
- Digital transformation of Retailers – Lessons from China for the West
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Bruce Song
Head of Online Business
Alibaba ANZ & MY |
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10:15 |
Morning Refreshments & Networking Session |
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10:30 |
Interactive Roundtable Discussion:
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1. Presenting Merchandise in Experiential Way |
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Christian Schaefer
Founder
Carhood.com.au |
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2. Leveraging Experiential Physical Locations to Enhance Engagement with Customers Online |
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Michael O’Brien-Brown
Retail Director
Handpicked Wines |
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3. Factors to consider when making a Business Case for Immersive Technologies |
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Pradeep Khanna
Executive Director, Asia Pacific
VR AR Association |
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4. Slyletica: You Know Your Customer But Does Your Customer Know You? How to develop a two-way engagement strategy at retail to engage with customers |
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Simon Rawadi
CEO
Slyletica |
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5. Seamless Retail: How Retail Biggest Brands Are Bridging The Gap Between Digital And In-Store |
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Richard Goodman
Managing Director
Heinemann Australia |
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Innovations, Case Studies and Retail Brands Curating Store Experience of the Future |
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11:30 |
How Telstra Re-Invented Its Store Experience Around Customer Needs as Opposed to Family of Products. How They Re-Designed the Whole Physical Store to Better Fit with New Customer Behaviours (Omni-Channel), and What Technologies They Explored to Achieve That |
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Nicolas Tessier
CEO
Mrkbl |
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12:00 |
Leadership in In-App Checkout: How A First-Mover “Scan and Go” to Improve Checkout Efficiency and Maximize the Customer Payment Experience
- The Party People is one of very few retailers globally to initiate trial “scan and go” technology
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Dean Salakas
Chief Executive Officer
The Party People |
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eCommerce Pioneer & 2018 Retail Leader Of The Year (The Party People was awarded by the Australian Retail Association as the Independent Retailer of The Year (2nd year in a row) and the Online Retailer of the year) |
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12:30 |
Networking Luncheon |
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13:30 |
Heinemann Tax & Duty Free: Retailtainment
How Heinemann Tax & Duty Free Increase Retail Entertainment and In-Store Experience to Maximise Passenger Penetration
- Setting the scene for the pre-flight in-store experience
- Adopting the store layout to present immersive retailtainment design from activation to acquisition, how to ensure your promotions result in a purchase mindset
- The do and don’ts of theatre
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Richard Goodman
Managing Director
Heinemann Australia |
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Emerging New Technologies That Will Be Key Components of Store Experience Success
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14:00 |
Making Sense of Physical Retail Space in an Online World
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Nicholas Criticos
Head of Store Design
David Jones |
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14:30 |
Advanced ARVR in Retailing: Successfully Leveraging Immersive Technologies for Enhancing Customer Experience in Retailing with Case Studies in Australia, New Zealand & Asia
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Pradeep Khanna
Executive Director, Asia Pacific
VR AR Association |
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15:00 |
Hyper-Personalization
Hyper-Personalization: Integrating AI, Data Analytics and Marketing to Create Hyper Personalized Online and In-Store Customer Experience
- Using AI to cross-sell and upsell customers in-store through concierge-level service
- Determining first steps for making AI an integral part of your store experience
- Evaluating areas of your business that actually need this technology
- Using AI functions and data to enhance online experience and store experience separately, and also to create truly unified commerce
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Brad Golchin
Director | Chairman, (Public Practice Committee NZ)
Wise Advice Limited | CPA Australia |
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15:30 |
Refreshment & Networking |
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Innovative New Ways Stores Are Driving Engagement with Customers |
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16:00 |
ShopShare is an innovative new platform which is bringing the ‘personal touch’ of the in-store experience, online
- Learn how ShopShare will inspire, guide and inform online shoppers through curated shoppable videos created from within online stores
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Emma Inteman
Co-Founder and CEO
ShopShare.tv |
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16:30 |
Slyletica: What We Can Learn From Influencers Like Kim Kardashian That Will Drive Retail Sales
- Influencer brands sell out of product within days… how can the same success be replicated at retail?
- Discussing retail strategies inspired by successful and global online influencer brands
- Discussing brand storytelling and the importance of staying “always on”
- How to reach Millennials using data driven analytics to sell out within days
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Simon Rawadi
CEO
Slyletica |
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17:00 |
Closing Remarks by Conference Chairman |
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17:05 |
End of Day One Cocktail Reception |
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After a long day of learning, benchmarking, and planning, unwind and mingle with your peers.
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