Conference Highlights

Why Join Us

  1. Actionable, Impactful CX Insights Which Adds Value & Build Your Future of Business Growth
  2. Top Tips to Adopting a Fresh New Approach to Customer Engagement
  3. Leverage on Technologies Such as AI, AR, VR, ChatBots and IoTs to Develop Engaging Customer Experience
  4. Gain First-Hand Experience from Small, Medium and Large Firms on Their Digital Transformation Journey
  5. Mapping Digital Transformation Journey to Identify Strategies That Best Suit Your Business
  6. Discover Emerging Opportunities to Deliver Exceptional Customer In-Store Experience and Business Growth from Many Practical Case Studies
  7. Unified Commerce Platforms to Path a Seamless Customer-Centric Journey
  8. The Future of Store Experience, Digital Economy and the New Realities of Consumer Experience
  9. Explore the Steps of Action Plan Linking Happiness, Optimism and Positivity to Engagement and Overcome Evolutionary Bias to Negativity
  10. Using Big Data, Data Analysis and AI to Deliver Compelling Shopping Experience and Create Brand Royalty

Hot Topics to be Discussed

DAY 1: WEDNESDAY, 16 October 2019

  • How New Experiential Store Layouts Are Creating Immersive Experiences, Driving Product Discovery and Delivering Compelling In-Store Experience
  • How Donut King Leverage Gamifications to Drive Store Traffic, Boost Engagement and Create Immersive Experiences for its Customers
  • How Brand Collective (Hush Puppies) Builds a Brand from Inside Out to Enhance In-Store Experience
  • How Iconic Aussie Brand, Caroma Leverages Virtual Reality to Create Immersive Shopping Experience of the Future with Interactive Journeys
  • Hyper-Personalization: Integrating AI, Data Analytics and Marketing to Create Hyper Personalized Online and In-Store Customer Experience

Day 2: THURSDAY, 17 October 2019

  • How Companies Such as Starbucks Uses Augmented Reality and 3D-Printed Tea Bag to Create Customer Excitement and Memorable Moments In-Store
  • New Emerging Technologies That Are Revolutionizing In-Store Experience: IoTs, Beacons, Wearables, Facial Recognition, Magic Mirrors, AR/VR and More
  • Increasing Store Traffic with Influencers and Brand Ambassadors
  • How Brands Are Using Analytics To Discover Customer Footfall Traffic Insights and Improve Store Layout and Winning Product Assorts
  • Did You Know? 47% Of Gen Zers Use Smartphones While Shopping In-Stores for Comparison and Sharing – How Stores Can Capitalize On These Touchpoints
  • Creating Truly Seamless Omni-Channel and Unified Experience by Bringing Your Website In-Store

Site Tour: FRIDAY 18 October 2019

  • Store Experience of the Future Site Tour

Future of Retail Experience Re-Imagined

Store Experience of the Future Site Tour, 18 October 2019

Physical retail design and digital technology has become a significant driver for enhancing customers’ in-store experience, business efficacy and boosting sales. Some of the world’s most innovative companies including Apple, Nike, IKEA and ZARA, are at the forefront when it comes to using digital innovations to drive compelling in-store experience.

In this Store Experience of the Future store tour visit, you will have the opportunity to visit enterprises and stores with some of the Australia’s most innovative technologies that can be used to enhance the in-store retail experience. From using augmented / virtual reality to creating immersive in-store experience to understanding how AI-driven in-store analytics can help to create better foot traffic and experiential shopping experience, you will discover how digital innovations can be used to create compelling store experience. You will also have the opportunity to see new technologies such as magic mirrors, interactive changing room, interactive display, IoTs and beacons that can be used to re-define in-store experience.