HR Delivery Service Conference Agenda
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| TIME |
AGENDA |
| 08:30 - 09:00 |
Registration |
| 09:00 - 09:15 |
Chairperson opening remarks
Ron Thomas
CEO, Senior Faculty-Human Capital Institute
Great Place to Work
Ron Thomas is the CEO of Great Place to Work-Gulf Region. He was formerly HR Officer based in Riyadh, Saudi Arabia. He is a senior faculty member for the Human Capital Institute. He holds certifications as Master Human Capital Stratetist [MHCS], Global Human Capital Strategist [GHSC], Strategic Workforce Planner [SWP].
Prior roles included senior level roles with Xerox HR services, IBM and Martha Stewart Living. Board membership include the Harvard Business Review Advisory Council, McKinsey Quarterly Executive Online Panel and HCI's Expert Advisory Council on Talent Management Strategy. He has received the Outstanding Leadership Award for Global HR Excellence at the World Human Resources Development Congress and has been named one of the 50 Most Talented Global HR Leaders in Asia.
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| 09:15 - 10.00 |
Moving HR Up the Value Chain - What Will It Take?
- Collaboration: Working with the HR function and organizational leaders to reshape organization-wide expectations of what HR can and will deliver
- Delivery: meeting the real needs of the organization
- Being Proactive: understanding how changing environmental, organizational and workforce factors will influence the business, anticipating the associated HR needs and preparing to meet those needs
Jiten Puri
Talent & Development Manager
Aujan Coca Cola Beverages Company
Jiten Puri is the Talent & Development Manager in Aujan Coca Cola Beverages Company. He has more than 14 years of experience in Business & HR functions with industry leaders spanning across Consumer Durables, Telecom, Banking & FMCG. He managed the training function in design, delivery & coordination of various courses to equip employees with the skills required to meet organisational objectives. Jitan also Implemented the roll out of the global project in UAE for HR systems. Prior to Aujan Coca Cola Beverages, Jiten was the AVP, Human Resources of Royal Bank of Scotland and was their Head of Services with them.
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| 10:00 - 10:45 |
Evolving Structure for HR: Optimizing your HR service delivery
- An understanding of the main HR service delivery models
- A means of assessing what would suit your needs
- Change management: implementing new service delivery models
Robin Goel
Asia Lead & Associate Director for Change Management
Deutsche Post DHL
Robin Goel is the Asia Lead & Associate Director for Change Management at Deutsche Post DHL. He brings over 15
years of experience in the fields of Leadership and Change Management across different companies, cultures and
business environments. He coaches and consults businesses on Lean Transformations, Outsourcing & Shared Service
implementations and also trains and coaches senior management teams on Change & Performance Management.
Robin has extensive experience with centralization, offshoring & value optimization programs. At Deutsche Post DHL he
designed the Change road-map to set-up the first HR Shared Service Centre (for multiple HR Processes) for 17 DHL
business entities across Asia.
|
| 10.45 - 11.15 |
Morning Refreshment Session |
| 11.15 - 12.15 |
Securing the buy-in of business stakeholders for HR shared services
Panel Discussion
- Building expectations, a need and an appreciation throughout the business
- Engaging colleagues and management effectively to ensure they are onboard with your ideas
- Aligning your value proposition to the business goals to ensure that is focused on meeting internal HR needs
Panelists:
Swarna Rao
Global HR Automation & Shared Services Lead
Crompton Greaves Limited
Swarna has more than 19 years of experience with a strong financial/costing and HRIT background with the ability to automate and streamline HR systems and processes across global locations. Currently managing HR Shared Services and Functional Lead of Global HR Automation, she has a track record in successfully deploying key HR processes through in house HR ERP System across SEAP, Europe, US and Canada (10000 users) with an ability to effectively work with diverse
cultures in a global team.
Akshay Kumta
Head of HR Operations - Group Shared SErvices - EMEA & APAC
Williams Lea
Akshay Kumta is a trained project management professional and manages the HR shared services for Europe, Middle East, Africa and Asia Pacific in Williams Lea India. He has more than 12 years of corporate experience and has managed various clients across Banking, FMCG, Healthcare and Insurance. In the current capacity with Williams Lea, Akshay continues to identify areas of improvement and looks for opportunities to scope in more work in the offshoring business by leveraging talent, sharing best practices and making value propositions. Akshay was a core team member and launched 3 pilot projects during his stint with Accenture India.
Robin Goel
Asia Lead & Associate Director for Change Management
Deutsche Post DHL.
Robin Goel is the Asia Lead & Associate Director for Change Management at Deutsche Post DHL. He brings over 15
years of experience in the fields of Leadership and Change Management across different companies, cultures and
business environments. He coaches and consults businesses on Lean Transformations, Outsourcing & Shared Service
implementations and also trains and coaches senior management teams on Change & Performance Management.
Robin has extensive experience with centralization, offshoring & value optimization programs. At Deutsche Post DHL he
designed the Change road-map to set-up the first HR Shared Service Centre (for multiple HR Processes) for 17 DHL
business entities across Asia.
|
| 12.15 - 13.00 |
Designing an efficient and simple HR service delivery system to ensure full adoption and usage
- Establishing a user -centered approach to improve user experience
- How to define success for a HR shared services centre?
James Veysey
General Manager Strategic Developments, Africa & Middle East
International SOS
James has run the HR and shared services departments for two highly entrepreneurial companies specialised in risk prevention across the MENA region and was latterly responsible for the P&L of a large medical services company operating in high-risk locations. He was a member of the executive committee for a large British private security company and was instrumental in supporting large-scale growth and business optimisation. James has spent 15 years working overseas and has high sensitivity to the success factors involved in working as an expatriate with multiple-cultures and operating in high-risk environments. He has had significant exposure to all elements of the human capital cycle ranging from managing large-scale growth to handling significant change and downsizing.
|
| 13.00 - 14.00 |
Lunch |
| 14.00 - 14.45 |
Case Study: HR Shared Services as a Profit Center
- Introducing HRSS Service Charge and positioning in your organization
- Drive change through your service charge mechanism and customer centric mindset
- HRSS value add services
Ehsan Shammasi
Head of HR Shared Services
Al Tayer Group
Ehsan has established and currently heads the Human Resources Shared Services function at Al Tayer Group. He has been with Al Tayer Group in Dubai since November 2006; he joined as HR Manager for their Lifestyle division. Born in Iran, having lived in 7 different countries and travelled to more than 35 countries around the world, Ehsan is fluent in English, Farsi (Persian) and Arabic. Ehsan is married and has a 12 year old son. He enjoys travelling and is not averse to the casual weekend barbeque. His motto is ‘Simplicity is the ultimate form of sophistication’
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| 14.45 - 15.30 |
HRO without sacrificing customer experience and value-adding to the business
- Key considerations for developing strategic and mutually beneficial agreements with outsourcing partners
- Identifying which processes should and should not be outsourced
- Become more strategic - where HR leaders need a shift in mindset and capabiliti
Murali Krishnan
Group Head, Human Resources
Byrne Equipment Rental LLC
With over 24 years of Human Resources experience gained in Manufacturing, Financial Services, Retailing/Wholesaling, Engineering and Marketing/Distribution sectors, Murali brings with him extensive Organizational Change Management
and Human Resources Development experience, 16 years of which have been gained in the GCC region with large conglomerates, namely, Al Futtaim Group and MMI (Emirates Group), where he was employed in senior HR roles. Murali's current assignment is at Byrne Investments, which has recently been acquired by Hanco Group, and prior to which was a private equity investment of HSBC Private Equity Middle East, to institutionalize HR practices, bring in improvement to a key asset of the business - People and add value from the Human Resources perspective.
|
| 15.30 - 16.00 |
Afternoon Refreshment Session |
| 16.00 - 16.45 |
HR Process Automation to drive continuous cost reduction improvement
- Which processes are the easiest to automate and why?
- Exploring how automation continuously drives value and unlocks trapped value
- The extent of value-add to business when reducing thousands of hours of repetitive manual tasks
- Taking your automation to the next level - gaining efficiency and control over processes to better allocate time for strategic value-adding tasks
Swarna Rao
Global HR Automation & Shared Services Lead
Crompton Greaves Limited
Swarna has more than 19 years of experience with a strong financial/costing and HRIT background with the ability to automate and streamline HR systems and processes across global locations. Currently managing HR Shared Services and Functional Lead of Global HR Automation, she has a track record in successfully deploying key HR processes through in house HR ERP System across SEAP, Europe, US and Canada (10000 users) with an ability to effectively work with diverse
cultures in a global team.
|
| 16.45 - 17.00 |
Chairperson Closing Remarks |
| 17.00 |
End of Day 2 |
