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Executive Education
Clariden Leadership Institute
Managing Nursing Stress, Preventing Burnouts and Turnovers (Sydney)
Suezette Smit
Performance Development Interactive CC
Suezette Smit, Performance Development Interactive CC
  • Difference Makers South Africa: Nominated Top 100 Difference Maker
  • Book Author for “Be the Exception” and the editor of PDI’s Weekly Motivations™ a weekly e-zine that is read by over 20,000 subscribers around the globe
  • Creator of customized leadership and management training programs for Fortune 500 companies, small businesses, success-Leading clients inclusive but not limited to Pfizer, Kenya Airways, South African Airways, University of South Africa, University of Cape Town, World Bank, Commonwealth Bank of Australia, Abu Dhabi Investment



For the past two decades, Suezette Smit, has served as an advisor to businesses around the world. She is the Managing Director of Performance Development Interactive, a recognized international training authority focusing on the psychology of leadership and peak performance.

What began as a desire to help individuals transform the quality of their lives has grown into Suezette’s lifelong crusade. Performance Development Interactive was founded in 2000 with its head office in Cape Town, South Africa.

Suezette urges her followers and clients to make success their duty, responsibility, obligation and to rise above out-dated, unworkable middle class myths and limitations in order to achieve success.  Her straight-shooting viewpoints on leadership, the economy, small business, employment, management practices and leadership have made her a valuable source on real topics that matter.

She is a Motivational, Inspirational and Transformational Speaker. Her entertaining, engaging and energetic style, coupled with customized rich content moves audiences to act, live and work differently. She is authentic and transparent. Her professional appearances have impacted businesses and people in Asia, Africa, North America, Europe, the UAE and Australia.

Amongst Suezette’s stellar accomplishments are:

  • Transformational speaker and trainer
  • Creator of customized leadership and management training programs for Fortune 500 companies, small businesses, success-minded individuals and entrepreneurs
  • Difference Makers South Africa: Nominated Top 100 Difference Maker

Suezette and her team of certified trainers have worked with companies such as Pfizer, Kenya Airways, South African Airways, University of South Africa, University of Cape Town, World Bank, Abu Dhabi Commercial Bank, Mashreq Bank, PTA Bank Africa, Bank of Uganda, Bank of Emirates, PT Bank Indonesia, National Development Bank (Sri Lanka), Commonwealth Bank of Australia, Abu Dhabi Investment Council, USAID, Australian Federal Police, Total Asia, Dolphin Energies, Boeing, Siemens, AT&T.


Past highlights and achievements flamed her dream to reach out to individuals in every walk of life, especially those who are “handicapped” with a negative physiology, enforced upon them through difficult circumstances and life experiences.

Suezette has had the unique opportunity to identify patterns and model the underlying strategies generating consistent results with her weekly motivational publications, public speaking engagements, leadership interventions and specifically with her community projects.

Her passion for developing the role of woman in the Business World has also given her the opportunity to develop and present detailed career building programs around the globe.

Suezette takes her career seriously and has mastered to combine platform skills with facilitation skills to deliver dynamic workshops, seminars, keynotes and customized programs. She honed her talent for scouting out companies’ core competencies, learning them and then tailoring her programs to incorporate her teachings with relevant company objectives.

Her book “Be the Exception” was recently published. In 2008, she became the editor of PDI’s Weekly Motivations™ a weekly e-zine that is read by over 20 000 subscribers around the globe.

Program Summary

In this 2-day program, you will learn how physicians, nurses, and allied health professionals can build professional and mental health resilience against an onslaught of work fatigue, staffing shortages and workplace violence. You will gain critical information about the dangers of compassion fatigue/burnout and vicarious post-traumatic stress disorder in health care settings, develop leadership capacity through continuous personal assessment to motivate your team of nurses and how can formulate a personally-designed self-care protocol for yourself and your staff to ensure that balance, perspective, growth, and challenge are fostered in one's personal and professional life.

To aid against staff shortages, Suezette will show you how you can manage staff shortage by utilizing medically assistive technology to achieve optimal productivity and efficiencies across your workforce. Lastly, you will discover how to create a culture of purposeful communication to help nurses and care takers in managing their stress that is hindering their abilities to make decisions, and improve their concentration and attentiveness to achieve high job satisfaction and patient satisfaction.

Programs, dates and locations are subject to change. In accordance with Clariden Global policy, we do not discriminate against any person on the basis of race, color, sex, religion, age, national or disability in admission to our programs.


According to the survey titled "What Nurses & Midwives Want: Findings from the National Survey on Workplace Climate and Well-being" conducted by Monash University, almost a third of Australia's nurses are thinking of leaving the profession because they are overworked, undervalued and in danger of burning out. On top of that, other complexities involved in a non-motivated nursing workforce include a general feeling of disconnection between management and nurses and midwives, the lack of confidence to openly voice their concerns due to fear of retribution and lack of further personal growth and development plan from their organizations. It is undoubtedly that we are heading towards an imminent and acute nursing shortfall in Australia and the most unsettling result of the nursing shortage is that patient care may be adversely affected. As nurses who protect the health and safety of their patients, it is important for you to possess sound leadership capacities and  effective communication skills in reducing nurses stress and preventing turnover in order to ensure that your patients' experience and health outcomes are not compromised.

With your needs always on our mind, Clariden Global’s 2-day executive program on Managing Nursing Stress, Preventing Burnouts And Turnovers led by internationally acclaimed leadership trainer, Ms Suezette Smit, will provide you with a practical guide on how to guard against compassion fatigue, burnout and high turnover rate in your workplace.

Through various interactive group learning activities, you will discover the importance of leadership development in ensuring nurses and patients' wellbeing, and how to develop action plan for personal growth in ensuring job satisfaction, to understanding the essence of optimal time management in preventing burnout in nurses due to cumbersome red tape. Through hands-on exercises, you will find out what it takes to improve team productivity, foster teamwork and communication and boost productivity by establishing facility-wide protocols that support both nurses and patients. Last but not least, you can expect to learn how to sustain your team performance at the top by assisting nurses in managing their stress to increase concentration, attentiveness and problem-solving abilities.

By the end of this program, you will walk away with a comprehensible and actionable plan in reducing stress and handling workload to ensure a highly motivated team with improved productivity and job satisfaction.

What You Can Expect

By the end of this program, participants will be able to:

  • Refocus on the fundamentals of leadership within their specific roles to enable better communication and foster teamwork
  • Identify work environment and personal risk factors for stress and burnout to provide valuable solutions in time to reduce stress and manage workload
  • Develop an action plan for personal growth to better prepare nurses for career advancement
  • Implement personal strategies to manage stress and prevent burnout, job dissatisfaction, burnout and high turnover
  • Identify strategies to innovate, re-engineer processes, adopt productivity enhancing technology, establish appropriate workload and staffing levels to improve nurses productivity
  • Create a culture of purposeful communication to communicate effectively as a team


Who Will Benefit Most

This program is design for, but not limited to:

  • Mid Management Nurses
  • Midwives
  • Aged Care providers
  • Generalist / Specialist Palliative Care Providers
  • Directors of Nursing
  • Director of Palliative Care
  • Director of Physiotherapy
  • Director of Occupational Therapy
  • Hospital Executives and Administrators
  • Nursing Training School
  • Nursing Associations
  • HR Hospital


Program Outline

Session One: Leadership Development
Leadership has a direct impact on the performance of employees, other leaders, and the company as a whole. Therefore, leaders who are in tune with their behaviors and its impacts, and assess them on a regular basis will be in a better position to make the best decision possible.

  • Developing leadership capacity through personal assessments
  • Assessing the Internal Belief System
  • Examining Leadership Skills
  • Developing an Action Plan for Personal Growth
  • Review criticisms constructively
  • The importance of Leadership Development within the specific roles/profession
  • How leadership affects teamwork and ultimately patients

Session Two: Improvement of Productivity
For nurses to provide the highest possible level of patient care, it is imperative they have the time and resources needed to maximize their efficiency. The more energy they can devote to their patients, the more they can contribute to their recovery. Hospitals can often boost productivity by establishing facility-wide protocols that support both nurses and patients.

  • Delegating Assignments
  • Optimizing Technology
  • Streamlining Processes
  • Understanding the Essence of Optimal Time Management
  • Productivity Case Studies
  • Disseminating work horizontally
  • Delegating work vertically

Session Three: Stress Management and Burnout
Even when nurses enjoy their jobs, the long hours and day-to-day strain of caring for critically ill patients can take an emotional toll and cause burnout. The burden created by this hinders a nurse’s ability to make decisions, focus on her work and collaborate with fellow nurses.

Helping nurses manage their stress can contribute to increased concentration, attentiveness and problem-solving abilities. For example, providing ongoing training to nurses can make them feel more confident in their skills. Encouraging managers to offer support can give nurses the emotional foundation they need to contribute their best efforts even in challenging circumstances.

  • How to deal with problems
  • Keeping a strategic to – do list
  • Communicate effectively as a team
  • Rotate menial tasks
  • Be proactive with needy patients
  • Create a Culture of Purposeful Communication
  • Get Organized
  • Enlist the help of a Mentor


CFOs Leadership :
Experience Clariden
Discover how our leadership program has shaped the perspectives of CFOs across Asia
Venue: InterContinental Sydney, Australia
Date: 31 Jul - 1 Aug 2017
Faculty: Suezette Smit
Early Bird 1: AU$1,995 (by 5 Jun 2017)
Early Bird 2: AU$2,395 (by 3 Jul 2017)
Regular Fee: AU$2,495
Group Discount: 2nd participant get 10%, or register 3 participants and 4th participant get a complimentary seat
(1 discount scheme applies)
Contact: stefanie@claridenglobal.org
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