Home  |  About Us   |   Be Our Speaker  |  Terms & Conditions  |  Connect With Us
Executive Education
Clariden Leadership Institute
Business Process Modeling and Mapping: Implementation Tools and Techniques for Business Process Improvements (NZ)
John Man
Smart Process International (SPI)

This program has been independently accredited and certified by CPD
John Man, Smart Process International (SPI)
  • Certified Lean Six Sigma Master Black Belt and Business Process Transformation Champion
  • Coached process transformation teams in a global manufacturing organization to increase throughput yield, improve outgoing quality assurance, reduce labor cost, and increase production efficiency through rigorous process analysis and redesign. Solutions implemented enabled the organization to realize revenue growth of more than USD300M over 7 years.
  • Accelerated the business transformation program in the public sector organization and facilitated the implementation of solutions that produced $3M savings in one year and further AUD$ 4.8M in the next.

John Man is a Certified Lean Six Sigma Master Black Belt and Business Process Transformation Champion where his primary expertise is in organizational performance and excellence. John enables managers and leaders to learn and apply tested methods that impact on the productivity of the organization and the quality of products and services delivered to stakeholders. He also deploys systems and structures in the work place that impact on business performance and process improvement and coach management teams to complete projects that implement value added changes in the organization.

As the principal director of Smart Process International (SPI), John act as a Business Process Transformation Lead. Besides that, he is the fellow of World Academy of Productivity Science and Six Sigma Society of Hong Kong. He has also been awarded as Outstanding Partner Lean Six Sigma by the Hong Kong Productivity Council.

John’s capabilities are based on more than 20 years of training and consulting work in the Asia Pacific Region. Through the exposure gained, he has refined the approaches and methods that enable people and organizations to achieve higher levels of work place performance and quality of work life.

This course has been independently certified as conforming to accepted CPD guidelines. On average, this executive program contributes 16 hours towards your CPD.

Program Summary

This comprehensive 2-day program will give you the tools and techniques required to model and map a successful business process re-design and implementation. You will learn how to diagnose and map your current business process inefficiencies and pain points with the latest business process models and visualization tools and map the step-by-step improvements required to achieve your desired outcome.  You will also discover how to embark on relentless root cause analysis in diagnosing your current process and formulate a process standardization to improve your eventual process outcome with effective control plans and documentations.


This program will also examine the key business process metrics and enterprise dashboards you need to track to ensure your implementation is moving in line with your goals. At the end of the program, you will be equipped with hands-on tools and time tested frameworks to detail out the business processes.

Programs, dates and locations are subject to change. In accordance with Clariden Global policy, we do not discriminate against any person on the basis of race, color, sex, religion, age, national or disability in admission to our programs.


This 2-day executive education program will take you through the various stages of how to identify opportunities, solve challenges, and measure the effectiveness of your processes. John Man, a highly-sought after faculty director will share his expertise on globally accepted and approved standards for process mapping, modeling and analysis. Understand the essential components; steps and elements required to build a successful business model to achieve your desired business goals.

You will also discover how to develop an effective process transformation that aims to produce capable performance that identify the quality and sustainability of the process. At the end of the program, you will be equipped with skills to manage difficult stakeholders to ensure smooth implementation of your new business process.

What You Can Expect

  • Learn globally recognized standards for process mapping, modeling and analysis
  • Conduct in-depth process analysis to identify inefficiencies in your current processes and formulate effective solutions
  • Understand the essential business process modeling components and steps necessary to tailor-make successful processes for your organization
  • Learn practical business process tools and time tested frameworks to mitigate your operational risks
  • Reinforce your learning through engaging custom made simulation exercises
  • Increase process agility and be able to adapt to a constantly evolving environment

Who Will Benefit Most

All senior and mid-level executives who are responsible for, or associated with: Business Process Managers / Owners, BPM Project / Program Managers , Chief Process Officers, Process Excellence Managers / Leaders, Chief Operating Officers, Business Analysts, Planning Managers, Business Transformation & Strategy, Change management, Cross functional, Quality and Productivity, Process Excellence, Operational risk, Audit.

Program Outline

Day 1

Session 1: Business Process Orientation and Assessment

  • Understand Business Process Readiness
    • Enterprise Value Chain assessment
    • Process and Enterprise Maturity assessment
  • Identify and Validate Business Value Drivers and Success Factors
    • Business metric and enterprise dashboards
    • Define key input and output variables
    • Analysis of critical customer and business requirements

Session 2: Business Process Structure and Design

  • Fundamentals of Process Design
    • Levels of process deployment
    • Core and functional processes
    • Process ownership, linkages and interactions

Session 3: Process Deployment and Alignment

  • Process Models and Mapping
    • Methods for visualizing activities
    • Information and material flows
    • Leveraging technology

Day 2

Session 4: Robust ‘As-Is’ Process Diagnosis

  • Process Performance Configuration
    • Critical to Quality requirements
    • Performance and competency requirements
    • ‘Bottleneck’ analysis
    • Process capability analysis

Session 5: ‘To-be’ Process Design Validation

  • Analysis for improvement and redesign
    • Relentless root cause analysis
    • Process change risk analysis
    • Root cause validation exercise
  • Develop Process Models
    • Modeling consideration
    • Leveraging technology
    • Competency requirements

Session 6: Sustain Process Performance

  • Process Standardization
    • Control plans and documentation


CFOs Leadership :
Experience Clariden
Discover how our leadership program has shaped the perspectives of CFOs across Asia
Venue: Stamford Plaza, Auckland
Date: 9 - 10 Aug 2017
Faculty: John Man
Early Bird 1: NZ$1,995 (by 12 Jun 2017)
Early Bird 2: NZ$2,195 (by 10 Jul 2017)
Regular Fee: NZ$2,295
Group Discount: 2nd participant get 10%, or register 3 participants and 4th participant get a complimentary seat
(1 discount scheme applies)
Contact: stefanie@claridenglobal.org
More Programs
Identifying Strategic Acquisitions and Structuring Successful M&A Deals (New York)
- Thomas Kessler
PPP (Public Private Partnerships) for Major Infrastructure Projects (Sydney)
- Beverley Honig
M&A Financial Modeling (New York)
- Thomas Kessler
Identifying Strategic Acquisitions and Structuring Successful M&A Deals (Zürich)
- Thomas Kessler
M&A Financial Modeling (Zürich)
- Thomas Kessler
View All Programs >
Home | About Us | Be Our Speaker | Press Release | Terms & Conditions | Connect With Us
Copyright © 2011 Clariden Global, all rights reserved.