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Executive Education
Clariden Leadership Institute
Investigative Interviewing for Fraud Detection (Melbourne)
Karl Roberts
Western Sydney University
Karl Roberts, Western Sydney University

Karl Roberts is a forensic psychologist and is a Professor and Chair of Policing and Criminal Justice at Western Sydney University in Sydney, Australia. He is also an Adjunct Professor of Criminology and Criminal Justice at the University of Massachusetts USA and Adjunct Professor of Pacific Policing at University of the South Pacific, Fiji.

His areas of expertise are within the field of interpersonal violence and law enforcement investigation with a focus on the behavioral assessment of offenders, investigative interviewing, negotiation by law enforcement, risk assessment, and risk management. He has done work on the risk identification and management of violent crimes such as terrorism and extremist violence, stalking and honor violence and the investigation of these crimes by law enforcement.

Karl also has an expertise in investigative interviewing by law enforcement and other agencies and has published a number of papers on this. In recent work, Karl did a threat assessment of terrorists and the role of honor in violent crime in the United States. He works closely with the law enforcement and other agencies throughout the world providing training and advice to investigations and has provided advice to well over four hundred major police investigations worldwide. He is certified as an expert witness in the UK and by the New South Wales Supreme Court.

Recently, together with colleagues from the London Metropolitan police, he published a guide for law enforcement to the investigation and management of honor based violence, named Honor based violence: Policing and Prevention with CRC press. In addition, he has edited a collection of academic papers on Honor based violence with colleagues from the UK, USA, and Australia.

Working with Lorraine Sheridan, Karl developed a stalking risk identification tool for use by law enforcement and other agencies which is now the standard stalking risk tool for all United Kingdom Police forces. He is in the process of piloting this in the United States.

Program Summary

In this comprehensive and interactive two-day executive program, you will learn interviewing techniques to detect fraud that is used by Manchester police in England and has been adopted as best practices by numerous other police forces and private agencies worldwide. Participants will be equipped with advanced skills and techniques on how to enhance your preparation to maintain control throughout the interview, read interviewee’s body language, identify different forms of deception, and achieve cooperation in the best possible ways in compliance with corporate guidelines, the law and regulations.

Programs, dates and locations are subject to change. In accordance with Clariden Global policy, we do not discriminate against any person on the basis of race, color, sex, religion, age, national or disability in admission to our programs.


Conducting a fraud investigation can be a difficult task. An investigation into employee wrongdoing can be expensive, time-consuming and disruptive to organizational morale. It can lead to a number of legal issues and other unexpected complications if investigations are not conducted in an ethnical, transparent manner with the utmost care and confidentiality. On the other hand, the well-run fraud investigation can enhance a company’s welfare, which can help detect and recover the source of lost assets, and identify responsible culprits. It can further provide a solid defense to legal challenges raised by sacked or disgruntled employees. Most importantly, an internal investigation will signal to other employees that the organization will not tolerate fraud.Led by FBI trained hostage negotiator, Professor Karl Roberts who has trained and consulted over 400 major police investigation worldwide, you will be introduced to the key steps of conducting an internal investigation into potential fraud, from receiving the initial allegation to testifying as a witness. This program will equip you with the essential knowledge to lead a fraud investigation with accuracy and confidence, including the relevant legal aspects of fraud investigations,

Led by FBI trained hostage negotiator, Professor Karl Roberts who has trained and consulted over 400 major police investigation worldwide, you will be introduced to the key steps of conducting an internal investigation into potential fraud, from receiving the initial allegation to testifying as a witness. This program will equip you with the essential knowledge to lead a fraud investigation with accuracy and confidence, including the relevant legal aspects of fraud investigations, method of collecting and analyzing internal and external data, interviewing witnesses & suspects, and writing effective investigation reports.

At the end of the 2-day program, you will be able to practice internal fraud investigations effectively via practical hands-on exercise that Professor Karl will conduct through relevant practical fraud case scenario

What You Can Expect

  • Enhance preparation for your interviews so that you can maintain control throughout the event
  • Build rapport, put people at ease, remove tension and create a co-operative atmosphere so that the interviewee wants to confide in you
  • Learn to read an interviewee’s body language so that you can recognize changes in their behavior as the interview progresses
  • Discover ways of responding to lies, omissions, and half-truths more effectively
  • Identify the different forms of deception and what research says about brain behavior on this
  • Use conversation management and cognitive loading tools to control the flow of information
  • Evaluate the outcome of the interview and how it contributes to an investigation

Who Will Benefit Most

This highly interactive program is suitable for any Interviewer or Investigator, Compliance Officer, Auditor, Corporate Risk Manager and Executive responsible for Investigative Interviewing including Fraud Prevention & Detection, Forensic Accounting, Compliance, Corporate Governance, Loss/Claims Investigation, Risk Management, Legal/In-house Counsels, Security Agencies, Dispute Resolution, Financial Auditing, Law Enforcement from Police, Immigration, Customs or Criminal Investigations.

Program Outline

08:30 – 18:00 / 19 October 2017


Session 1: Introduction to Fraud Investigations


  • What is fraud?
  • Learn fundamental steps in beginning a fraud investigation
  • Action upon receiving the allegation
  • Develop systematic approach to the investigation
  • Legal Elements of Fraud Investigation



Session 2: Introduction to investigative interviewing


  • History of investigative interviewing
  • Approaches to interviewing 
  • Assumptions underlying interview methods
  • Persuasion and interviewing – the Reid technique
  • Interviewing as negotiation
  • Introduction to the PEACE model
  • Ethical interviewing
  • Characteristics of the PEACE model
  • The characteristics of the PEACE model will then be used to structure the remaining sessions



Session 3: Planning and preparation


  • Setting aims and objectives for interviews
  • Identifying interview topics
  • Writing interview plans
  • Interviewee characteristics and assessment of them 
  • Use of this knowledge in designing interviews
  • Difficult interviewees
  • Interviewer selection
  • Practice developing interview plans



Session 4: Engage and explain


  • Importance of engaging interviewees at the outset
  • Importance of explanations to build rapport
  • Identifying and maximising opportunities to create and maintain rapport
  • Practice utilizing rapport development methods


08:30 – 18:00 / 20 October 2017


Session 5: Obtaining accounts from interviewees


  • Designing effective questions
  • Timing of questions
  • Responses of interviewees during interview - discomfort, deception, and signs of cooperation



Session 6: Interviewing Witnesses


  • Outlining Cognitive Interviewing (CI) techniques to increase the quantity and quality of information from witness
  • Key tips on what to take note of during the interview session with the witness 
  • Practice using cognitive interview methods



Session 7 – Interviewing Suspects


  • Understand the objective of Conversation Management (CM)
  • Applying CM technique to identify any suspicious false information that contradicts evidence discovered
  • Challenging accounts 
  • Practice using conversation management



Session 8 – Closure and evaluation of interviews

  • Techniques to close interviews effectively 
  • Evaluating the results of an interview
  • Outline the result of the interview
  • Practice closing and evaluating interviews

CFOs Leadership :
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Venue: InterContinental Melbourne The Rialto
Date: 19 - 20 October 2017
Faculty: Karl Roberts
Early Bird 1: AU$2,395 by (14 August 2017)
Early Bird 2: AU$2,595 by (11 September 2017)
Regular Fee: AU$2,695
Group Discount: 2nd participant get 10%, or register 3 participants and 4th participant get a complimentary seat
(1 discount scheme applies)
Contact: zachariah@claridenglobal.org
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