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Executive Education
Clariden Leadership Institute
Certified Business Operations Professional (CBOP)™ (SG)
Ian Shipley
International Academy of Business and Financial Management (IABFM)

Ian Shipley, International Academy of Business and Financial Management (IABFM)
  • Author and lead trainer for the Advanced Certificate in Operational Excellence (ACOETM) course, which has received positive acclaim from international delegates
  • Operational Management Authority with more than 20 years’ experience as a senior executive within the United Kingdom Financial Times Stock Exchange (UK FTSE) 100 and 250 companies
  • Business Operations Management consultant and coach for senior management teams


Ian is an author and lead trainer for the Advanced Certificate in Operational Excellence (ACOETM) course, which has received positive acclaim from international delegates. As a Director at International Academy of Business and Financial Management (IABFM), he has also delivered the Certified Business Operations Professional (CBOPTM) program in the Middle East, Africa, Western Europe and South East Asia.


Ian is a leading authority in operational management with more than 20 years’ experience as a senior executive within UK FTSE 100 and FTSE 250 companies. As a business operations management consultant and coach for senior management, he has implemented numerous organizational strategies to achieve operational excellence and transformation.


The common factor throughout Ian’s career is his passion and expertise in operational transformation, business development, strategic planning, change management, service excellence and delivering results through highly motivated teams. He has been responsible for delivering major business turnaround and transformations by creating a culture where people feel comfortable to make decisions, take ownership and make it happen. His programs are highly interactive and encouraging; with numerous opportunities for participants to share and interact freely.



“Ian is an inspirational trainer with a vast level of experience in Operational Excellence, Leadership and Motivation. Ian always attains the top quartile results from his training assignments from delegates and clients alike.”
- Director, Business Management Training Group Ltd


“In September 2012, Mr. Ian Shipley designed and delivered a 5-day ‘Advanced Certificate in Operational Excellence’ program for senior managers at Nasser Bin Khaled in Doha, Qatar, where I am Head of Training and Development. The feedback provided in the post-course assessment forms was extremely positive as Ian’s course was evaluated as ‘Highly Recommended’ by the managers.”
Group Training Manager, Nasser Bin Khaled

Certified by International Academy of Business and Financial Management (IABFM).

Program Summary

In this 3-day comprehensive program, you will discover how to use continuous improvement tools including Six Sigma, continuous improvement production to design new and improved operational processes while defining, planning and controlling costs of projects. Drawing on industry standards and enriched with expert insight and real-life current examples, you will also go through real-life case studies of several organizations' journey to a world-class continuous improvement process. This program will also reveal how to implement cost-effective, incremental improvements in your most critical business processes, and also uncover right and wrong during the initial implementation efforts, including bureaucracies, closed-minded mechanical thinking and overcoming change resistance.


Presenting new frameworks, concepts and tools that examine in-depth how world-class companies have tackled today's operation challenges, this program will also equip you with skills to transform your organizations’ supply chain and “design for operational excellence skills” that you can leverage the operations side of the business to enable continuous growth.


This Certified Business Operations Professional (CBOP)™ executive program is designed to prepare operations professionals for advanced management and operational roles internationally. Upon completion of the program, you will be awarded with lifetime designation and membership of CBOP™ that you can use on your resume and business card. Globally demanded and recognized, this designation is awarded by the International Academy of Business and Financial Management (IABFM), one of the world's leading professional education and certification providers recognized in over 145 countries.

Programs, dates and locations are subject to change. In accordance with Clariden Global policy, we do not discriminate against any person on the basis of race, color, sex, religion, age, national or disability in admission to our programs.


In the face of challenges and opportunities arising from globalization, business operations are more crucial than ever. Most organizations are able to formulate a business strategy, but the challenge lies with the execution and management of their strategy. Business Operations are becoming the ‘go-to’ function when the need for value-generation and total efficiency becomes priority for the organization. Other factors like globalization, supply chain risk, financial uncertainty and resource management are also affecting the way businesses operate. This program addresses these issues and emphasizes the need to embrace today’s changing business climate by leveraging Kaizen and Lean improvements to achieve operational excellence.


This comprehensive and highly interactive Certified Business Operations Professional (CBOP)™ executive program is designed to provide you with cutting-edge insights on how to align your company’s operational function to the overall business strategy. In these 3 days, you will learn to identify the key drivers of operational excellence in supporting the delivery of business strategy that is critical to your organization’s bottom line performance. You will find out how to achieve operational excellence and total productivity by encouraging a culture of continuous improvement and innovation using effective techniques.


Furthermore, you will be able to effectively develop value chains that will enable you to efficiently monitor, measure and manage your projects. Throughout the program, numerous case studies will be expounded to maximize your learning benefits and arm you with specific steps for resolving existing and potential operational challenges. At the end of the 3 days, you will develop effective operations skills to help your organization produce and distribute goods and services in the most efficient and cost-effective manner, and implement productivity improvements throughout your organization. This will ensure your organization sustainably generates value for its members and stakeholders.

What You Can Expect

By the end of this program, participants will be able to:

  • Ensure alignment of the operational function to the overall business strategy
  • Maximize management of operations to achieve operational excellence
  • Implement a culture that encourages continuous improvement
  • Embrace the modern trends in leadership
  • Effectively manage stakeholders
  • Build high-performance teams
  • Effectively monitor, measure and manage projects
  • Understand the principles of value chains and to develop them efficiently

Who Will Benefit Most

This highly practical and interactive course is specifically designed for:

  • Operations Directors
  • Operations Managers
  • Inventory Managers
  • Warehouse Managers
  • Operations Leads / Supervisors
  • Customer Service Heads
  • Any other management stakeholders responsible for the support of operational teams

Program Outline


  • Introduction
  • Understanding and Implementing Corporate Strategy
  • Maximizing the Management of Your Operations
  • Understanding and Managing Change
  • Personality Profiling



  • Understanding Leadership and Management
  • Personality and Team Traits
  • Introduction to Project Management
  • Strategic and Operational Importance of Procurement Within the Supply Chain
  • Implementing a Culture of Continuous Improvement



  • Building High-Performance Teams
  • CBOP™ Examination

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Venue: Shangri-La Hotel, Singapore
Date: 28 - 30 May 2019
Faculty: Ian Shipley
Early Bird 1: S$3,350 (by 2 Apr 2019)
Early Bird 2: S$3,550 (by 30 Apr 2019)
Regular Fee: S$3,650
Group Discount: 2nd participant get 10%, or register 3 participants and 4th participant get a complimentary seat
(1 discount scheme applies)
Note: GST is applicable to participants from Singapore registered companies.
Contact: [email protected]
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