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Executive Education
Clariden Leadership Institute
Higher Education - Developing Scorecards, Dashboards and KPIs to Set Strategic Priorities and Drive Performance (SG)
Alan Fell
Alan Fell Consultancy Ltd, UK
Alan Fell, Alan Fell Consultancy Ltd, UK

Alan Fell is a leading, internationally recognized and respected specialist, with over 40 years of financial and business experience in strategic performance management – both in policy formulation and in practical application roles.


Alan was a senior executive with a major UK commercial bank and in his most recent line management role, he was the Head of Planning and Finance for a major division with 3,000 staff. In his Cost Management role, he led a Group-wide cost reduction program, reporting directly to the Group Chief Executive and delivering an 18,000 staff reduction over 3 years, from 108,000 to 90,000 employees.


For the last 18 years, Alan has been operating as an independent management consultant and trainer, covering a wide breadth of closely related topics – from strategic planning and execution through to detailed budgeting and balanced scorecard. He has led more than 300 conferences, public training seminars and customized in-house training in a wide range of international locations, especially in the Middle East/Gulf region, followed by Asia Pacific, South Africa, as well as Europe.

Program Summary

Led by Alan Fell, recognized by George Washington University for his excellent training programs, this program will show you how performance systems can be re-designed and embedded to set strategic priorities and drive organisational performance. By linking people, strategy and strategic priorities, you will learn how to put in place a comprehensive performance measurement system that is effectively aligned to your organisation’s strategic priorities and strategy.


With insights from extensive consulting work around the world, Alan will reveal to you principles in creating an institution’s performance measurement drawn from your organisation’s vision. You will discover some of the most important KPIs you need to measure today and how these KPIs can address the unique performance challenges faced by tertiary institutions in Singapore.


Presenting frameworks, concepts, and tools that examine in depth how world class tertiary education institutions have tackled today’s challenges, you will also learn the steps for successful implementation, as well as planning and managing budgets for performance management system. Last but not least, you will learn to analyse performance data, conduct performance reviews, highlight gaps for improvement and create a performance-driven culture.


At the end of the program, you will walk away with an action plan to improve your organisation’s accountability and performance, and remain competitive in the higher education sector.

Programs, dates and locations are subject to change. In accordance with Clariden Global policy, we do not discriminate against any person on the basis of race, color, sex, religion, age, national or disability in admission to our programs.


Increasingly intense competition, as well as constant pressure to match training to industries’ needs are just two among the hosts of challenges which a higher education institution in Singapore faces in its pursuit of organisational excellence and sustainability. These factors make it absolutely essential to strategize, implement, measure and improve not just teaching quality, global reputation but also organisational efficiency. In doing so, institutions will be able to deliver quality education to local and international students and satisfy the diverse groups of stakeholders involved.


Designed for professionals in the higher education sector, this program will arm you with strategic planning and performance measurement tools that will enhance your institutions’ performance and competitiveness for long-term sustainability in the global higher education market. Led by Alan Fell, a leading expert in balanced scorecard development, management and implementation, you will learn how to carry out strategic planning and identify key performance indicators from your organisation’s vision and mission to help align performance measures with long-term strategic plans. You will develop a robust and precise performance measurement system through the use of Scorecards, Dashboards, and KPIs to drive and improve both academic and management performance in your institution.


Through case studies and hands-on exercises, learn strategies and steps to implement a performance measurement system that effectively monitors organisational efforts, from which you can identify gaps for improvement and create a performance-driven culture. Last but not least, you will learn to build and manage budget for performance management system to ensure ultimate and long-term system outcome.


At the end of the program, you will walk away with an action plan to improve your organisation’s accountability and performance, and remain competitive in the higher education sector.

What You Can Expect

  1. Understand the unique features and challenges when measuring performance of tertiary education institutions
  2. Translate strategic vision, mission and objectives into concrete outcomes to build a robust and precise performance framework to drive both academic and management performance
  3. Align performance management system to visions and goals to ensure ultimate performance outcomes are met
  4. Establish strategic priorities and identify important KPIs you need to measure to fulfill the organisation’s strategic goals
  5. Develop sustainable budget/financial plans to support performance management system
  6. Utilize Scorecards, Dashboards, KPIs to successfully implement a performance management system to identify areas for improvement, deliver performance review, and create a performance culture
  7. Develop action plans to improve your institution’s performance management

Who Will Benefit Most

This executive program is designed for all executives engaged in management, strategy, operations, fi nance and human resources functions of higher education institutions in Singapore. This would include policy advisor, President, Chairman, Chancellor, Principal, Provost, Dean, CEO, Managing Director, Board Director, Vice-chancellor, Deputy Vice-Chancellor, Vice Principal, General Counsel, Head of Department, University Administrators.

Program Outline

08:30 - 18:00 | 29 May 2017

Day 1


Course introduction – and overview of Performance Management within higher education institutions


  • Delegate introductions
  • Overview of strategic management – planning and execution
  • The scope of performance measurement and management and the importance of employing relevant KPIs
  • The concept of the (Balanced) Scorecard and dashboards
  • Special features / examples of driving performance results in higher education institutions



Driving results in higher education institutions • Unique features / challenges of this industry sector

  • Examples of applying the Balanced Scorecard (“BSC”) within higher education institutions
  • Integrating Scorecards / Dashboards within this industry: combining a strategic and operational perspectives
    Delegates to present on their specific issues / challenges


Establishing a clear and coherent Vision and Goal(s)


  • Understanding why these core management issue are so often a “weak link” in the whole management process – and what is good practice to avoid these problems
  • The 3 components of an effective Vision
  • Good and “not so good” examples from within the industry
  • Aligning and validating the overall Goals of the institution



Clarifying strategic priorities – and the related KPIs

  • Choosing the route to achieve the overall goals
  • The customer value proposition and the strategy canvas
  • Summarising the strategy as a cause-and-effect Strategy Map
  • Translating strategy into a carefully selected set of KPIs
  • Targeting and re-forecasting / rolling forecasting


08:30 - 18:00 | 30 May 2017

Day 2


KPIs relevant to higher education institutions

  • A review of commonly employed KPIs for the industry – and why, strategically, they are important
  • An open session on “how can we measure XXXX” ?
    Delegates are encouraged to consider the KPI challenges that they face and bring these to this session for discussion

Aligning the strategic priorities to operations and finance / budget

  • Getting the balance right at management level between strategy and operations (most managers struggle with the correct balance: how can this be achieved?)
  • Strategy does not work unless it is funded: ensuring the alignment of strategy to budget
    Note: survey tells us 60% of organisations fail in this alignment – creating one of the most common factors for failure of strategy execution
  • The concept of “stratex” and the analysis between business as usual and the investment in strategic change


Using Scorecards / Dashboards / KPIs properly to drive performance value

  • Simply having KPI data does not, in itself, create value. Management need to make good use of this information to help deliver the strategic priorities and improve performance results.
  • Creating and sustaining the right performance culture
  • The dynamics of the management review process
  • Establishing and enforcing the “rules of engagement” to ensure an successful regular management process


Concluding session / action steps

  • Each delegate to prepare a personal action plan with relevant improvements to the performance management of their Higher Education institution
  • Delegates will have the option of briefly presenting their conclusions to the course group as a whole

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Venue: Mandarin Hotel, Singapore
Date: 29 - 30 May 2017
Faculty: Alan Fell
Early Bird 1: S$2,595 (by 3 April 2017)
Early Bird 2: S$2,795 (by 1 May 2017)
Regular Fee: S$2,895
Group Discount: 2nd participant get 10%, or register 3 participants and 4th participant get a complimentary seat
(1 discount scheme applies)
Note: GST is applicable to participants from Singapore registered companies.
Contact: zachariah@claridenglobal.org
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