Global Speakers



Director of Strategy & Business Development


Topic: CHRO Panel: How Employee Experience Can Be Continuously Measured?

Dr. Kevin Meyer serves as Director of Strategy & Business Development at Glint.  Throughout his career, Dr. Meyer has served in multiple, diverse internal and external consulting roles, focusing on different aspects of the talent management lifecycle, including recruitment, selection, training, team development, leadership development, engagement, culture, and high potential identification and development. Dr. Meyer received his Ph.D. in Industrial/Organizational Psychology from the University of Tulsa. Additionally, he is a veteran of the United States military, having served four years in the U.S. Marine Corps.



Jamie Getgood

HR Director, Industrial Relations

Getgood Consulting

Topic: Enhancing The Employee Experience Despite The Closure of an Industry

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Kirsten Higgins

Head of Employee Experience


Topic: Courageous Changes – The Bold Path Amicus Chose to Take to Transform Employee Experience

Kirsten has been working as a HR practitioner for 25 years in education, utility, consulting, research and currently in the construction industry, specifically in commercial office interior fit-outs with Amicus where Kirsten is Head of Central Services. She is responsible for leading the Employee Experience, Finance & Marketing teams. Amicus creates spaces for organisations that want to translate their business, brand and cultural objectives into their environment, and the experiences it delivers. Amicus’s clients are organisations who are ready for change and have an appetite to rethink how their space inspires people. Kirsten was invited to join Amicus is 2016 with the specific goal of transforming Amicus’s HR function from an administrative function to a strategic and holistic Employee Experience function that demonstrates all Employee Experience best-practices. Kirsten was also tasked with leading Amicus to become an officially recognised best place to work. Both have since been achieved by Kirsten implementing a range of strategic initiatives, most disrupting traditional HR practices. Kirsten’s extensive experience within the HR realm, EX-centric approach, passion for meaningful workplace change, ability to deliver programs that have practical and lasting impacts; and MBA and BA qualifications have seen Kirsten significantly boost employee experience outcomes at Amicus and Kirsten is delighted to share the  bold path Amicus chose to take to transform Employee Experience.



Ivan Chew

Senior Workplace Strategist


Topic: Applying Design Thinking and CX Principles to Employee Experience

Ivan believes that answering the ‘why’ is the key to connecting strategy, culture and people. And connecting the pieces is what Ivan does best; with diverse experience and, in most cases qualifications, in psychology, innovation, project management, and leadership. Ivan works for Amicus who creates spaces for organizations that want to translate their business, brand and cultural objectives into their environment, and the experiences it delivers. Amicus’s clients are organizations who are ready for change and have an appetite to rethink how their space inspires people. His role is Senior Workplace Strategist where he helps clients identify the diverse threads of their journey and how they can fit together in impactful ways. Ivan has worked with clients from almost every industry and seen first-hand how critical decision-making pathways can make or break the aspiration for change. One of the ways Ivan assists his clients is by applying Design Thinking and CX Principles. He has a passion for imparting his knowledge about applying Design Thinking and CX Principles to fellow professionals working in the Employee Experience space. He embraces any opportunity to freely share knowledge to others on how they too can complete activities associated with the ‘discovery’ and ‘definition’ phases of the design thinking process. For example some simple persona hooks, the ‘analogous situation’ technique to identify experiences that Employee Experience practitioners may currently be designing for; and how to use storytelling to shortlist those moments.



Lauren Trethowan

Head of Organisational Development


Topic: Are You Ready To Flex? 

Lauren is Head of Organisational Development at MYOB and a registered Psychologist with over 15 years’ experience in HR and transformation advisory roles. Her current role at MYOB involves leading the development of a new approach to the Future of Work and designing exceptional employee experiences that differentiate MYOB in the market. Prior to this she was Head of Enterprise Culture and Head of HR, for the Technology team, at Australia Post and has over 8 years’ experience in Management Consulting at PwC.



Juhi McInerney

Lead of People and Culture,Practice Support Group

ShineWing Australia

Topic: Performance Management




Chief HR Officer, People, Culture & Performance Executive

Achieve Australia

Topic: Employee Experience, Engagement & Change: Lessons Learnt to Create a Culture that Performs

EX Hero, World Employee Experience Institute (WEEI)


Recently named as an EX Hero by the World Employee Experience Institute in the UK, Lorraine Salloum is a passionate outcomes focused Senior Executive who thrives on leading organisational change, securing results through innovative people strategies and initiatives, and leading organisations through reform and transition.

Lorraine joined Achieve Australia in September 2018 as the People, Culture and Performance Executive (Chief HR Officer) where her portfolio includes: workforce planning & strategy; organisational effectiveness and design; culture, leadership and engagement; learning & development; talent strategy; employee rewards & benefits; employee relations; and health and wellbeing. Lorraine plays an integral role in the senior leadership team as executive lead of the workforce strategy for Achieve’s growing workforce of 1200 employees across NSW.

Lorraine has had an extensive career spanning operations, organisational strategy & performance, human resources, and change management across the public and private sector. Prior to joining Achieve Australia, Lorraine was a Senior Executive in the NSW Public Sector including HR Director for NSW Treasury, and Director at the NSW Department of Family and Community Services leading Organisational Development, Learning, Talent and Business Partnering functions for a large diverse organisation with an employee base of over 22,000 employees during a time of unprecedented change and reform.

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Senior Manager, People & Development (NSW)

Australian Financial Complaints Authority

Topic: CHRO Panel: How Employee Experience Can Be Continuously Measured?

Priya’s HR career spans 19 years across diverse industry sectors such as manufacturing, financial services, the not for profit sector, and professional services.

Her professional HR experience began in the early 90s at Eicher Mitsubishi, where she spent a memorable three years, across the HR spectrum, including industrial relations. She then moved to Australia and enjoyed a seven year stint in financial services, at Commonwealth Bank and AMP, working across a range of portfolios including generalist HR, organisational development, change management, diversity and wellbeing.

Over the last nine years, Priya has ventured into the not for profit and professional services sector, establishing and growing the HR function at Prostate Cancer Foundation of Australia, the Sax Institute, and the Credit & Investments Ombudsman.

In her current role as Senior Manager, People & Development with AFCA, Priya has a key role in developing and delivering on the people strategy, in collaboration with stakeholders.




Head of Human Resources

PACCAR Australia

Topic: Employee Experience Case Study: A Recognized Company with Happiest Employees and Best Workplace for Millennials

Robert Brierley is the Head of Human Resources at PACCAR Australia an Australian subsidiary of PACCAR Inc. based in Seattle. With a workforce of over 1000 in Australia across 6 divisions, PACCAR has been successfully designing and manufacturing Kenworth Trucks since 1971 and is the market leader in heavy duty trucks. In 2012 it was inducted into the Victorian Manufacturing Hall of Fame. In 2014 PACCAR won the AHRI Rob Goffee Award for Talent Management. Robert was successful in winning Victorian and National Training Awards for both his current and previous employer.

Robert’s responsibilities cover the full scope of HR including Remuneration & Benefits, Recruitment, Industrial Relations, Health Safety & Security as well as Learning & Development for Australia. As a Six Sigma Green Belt Robert has a particular interest in its application to HR, remuneration, analytics and metrics.

He has worked in both manufacturing and service industries. Robert has also been a sessional Lecturer in HRM at Swinburne University in the Masters of Business.

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General Manager of People Strategy and Culture, Transformation Office

Energy Queensland

Topic: Case Study of Australia’ Top Experiential Employee Experience: How Energy Queensland Has Successfully Improved the Employee Experience During a Period of Disruption?

Caroline Fleming is a seasoned business professional with more than 15 years’ experience as an HR executive. Caroline has a track record of transforming cultures and delivering business outcomes through people, and has worked in complex public and private organisations covering the aviation, mining and utilities sectors.

Caroline is currently the General Manager People Strategy and Culture at Energy Queensland, a government owned corporation that includes the electricity distribution businesses Energex and Ergon, electricity retail business Ergon Retail, and a newly formed energy services business, Yurika.

Caroline’s current focus is on building the capability and culture of the workforce to meet rapidly changing customer and community expectations around energy. As part of this work, Caroline and her team have developed a people strategy which has employee experience at the core.

Today, Caroline will deliver a case study on how Energy Queensland has improved the employee experience at Energy Queensland at a time when both the organisation and the industry is experiencing significant disruption.

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Chief People & Culture Officer

Beca Group

Topic: Investing in Key Employee Touchpoints with Greatest Impact on Employee Experience: From Recruitment to Onboarding and Exit

Laurent Sylvestre is passionate about helping people and organisations to develop their strengths and future talent to the full. He believes everyone has a gift. Originally from France, Laurent joined Beca in 2009.  As Chief People & Culture Officer, Laurent enjoys designing, leading and implementing innovative initiatives and frameworks that continue to transform Beca into a talent-led organisation. In his role Laurent leads the P&C function across all Beca locations: Australia, Asia-Pacific and New Zealand.

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Director of People and Property

NSW Business Chamber

Topic: CHRO Panel: How Employee Experience Can Be Continuously Measured?

Listed on HRD’s 2018 and 2017 HR Director Hot List, and HRD 2017 and 2015 Australian HR Director of the Year finalist, Alex Diab is Director – People and Property at the NSW Business Chamber, the peak business organisation in NSW, Australian Business Lawyers and Australian Business Solutions Group –2018 and 2015 HRD Employer of Choice Gold Winner – large employer category

Joining the organisation in 2008, Alex is responsible for Strategic Planning, Change Management, Talent Acquisition, Workforce Planning, Organisational Design, Organisational Development, Leadership Development, Learning & Development, WH&S, Employment Relations, Performance Management and Remuneration & Benefits.

Alex has extensive HR generalist experience across all the facets of Human Resources including Learning and Development and Payroll. Alex’s experience ranges from professional services to not for profit, infrastructure, hospitality, travel and telecommunications organisations.

Alex’s most significant contributions have been through periods of significant change and growth within post-privatised public enterprises, Joint Ventures and Mergers & Acquisitions.





Executive Director, People & Culture

Melbourne Racing Club

Topic: CHRO Panel: How Employee Experience Can Be Continuously Measured?

Amy is a legally qualified Human Resources executive with expertise setting and executing the HR strategy in large organisations in the hospitality and entertainment, sporting, transport, manufacturing and pharmaceutical industries. She is also an award winning retail entrepreneur.  Having earned a seat at the Executive table since her 20’s Amy is a result-focussed strategic decision maker with demonstrated ability to build employee engagement in fast paced environments undergoing significant change and/or growth.




Head of HR, Workforce Strategy and Planning

Danila Dilba Health Service

Topic: Using People Analytics to Design, Measure, and Evaluate the Employee Experience

Sulal is an HR Professional with a broad range of experience working in Professional services, Information Technology, Education, Not for Profit and Healthcare sectors. He is currently working as Senior Executive Officer – Workforce Strategy and Planning with Danila Dilba Health Services.

Sulal is also the Director of MDA Migration Services with offices in Australia and India. He is a founding member and Vice Chair of Ignite Potential Incorporated, a not for profit organisation working in migrant career pathways. He is the Project Director of Ignite Potential’s Onboarding and mentoring program for skilled migrants.

Sulal is a Member of Minister’s Advisory Council on Multicultural Affairs (MACMA), Northern Territory Government. An avid researcher, Sulal has presented at global conferences and authored articles on topics such as leadership, migration and career pathways. Sulal hosts Careers Australia program in M4 Malayalam television channel, a migrant IPTV broadcasting from Melbourne, Australia. He also serves as board member of Corrugated Iron Youth Arts and Melaleuca Refugee centre, Darwin and an AHRI NT State Council member.

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General Manager of Human Resource

St Vincent de Paul Society Victoria

Topic: Learning From Employee Feedback to Improve the Employee Experience

Cassandra is a professional and passionate leader with a great interest and extensive skill set in Human Resources, Leadership and Culture. Cassandra was recently announced as a 2018 finalist for the AHRI Dave Ulrich HR Leader Award.

In her current role as General Manager Human Resources with St Vincent de Paul Society Victoria she forms part of the Executive Team and provides leadership and oversight to the Human Resources, Learning and Development, WHS, Wellbeing, Volunteers and Culture functions. St Vincent de Paul Society is an iconic Australian brand with over 12,000 volunteers and 300 employees serving over 350,000 people every year in their time of need.

Cassandra brings a fresh perspective to leadership, teamwork and culture. She is passionate about innovating to make the ‘employment experience’ the very best it can be and believes work should be enjoyed, not endured!

Cassandra is also a mentor for emerging female leaders. The ‘Winning at Work’ mentoring program is all about inspiring, equipping and empowering women to win in their careers enabling them to have greater opportunity, earning capacity and personal fulfillment.

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Associate Director Learning and Organizational Development

Art Centre Melbourne

Topic: How Top Employee Experience Organization, Arts Centre Melbourne, Identifies Moments that Matter for Their Workforce

Kirsty initially trained as a professional dancer at The Australian Ballet School and went on to tour and perform with The Australian Ballet and a number of other companies for several years. Kirsty retrained in organisational development and change management, holding senior roles with Myer, Telstra and Bupa, before joining Arts Centre Melbourne in 2018 as the Associate Director, Learning and Organisational Development at Arts Centre Melbourne.

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Learning and Organizational Development Specialist and Project Manager of Art Wellbeing Collective

Art Centre Melbourne

Topic: How Top Employee Experience Organization, Arts Centre Melbourne, Identifies Moments that Matter for Their Workforce

Tracy Margieson is Project Manager of the Arts Wellbeing Collective, an Arts Centre Melbourne initiative that comprises a consortium of arts and cultural organisations whose shared vision is to effect better mental health and wellbeing for performing arts workers. Prior to working at Arts Centre Melbourne, Tracy was Creative Manager at Williamstown Literary Festival and Marketing & Development Manager at Gasworks Arts Park. Tracy has provided freelance arts management consultancy to a variety of organisations including Regional Arts Victoria, Kids Thrive, and The Australian School of Magic. She is also an independent theatre maker, and recent credits include Drowning in Veronica Lake (2015 and 2016 tours) and Queen Bee (2014). Tracy is a qualified Mental Health First Aid Instructor, and holds a post-graduate Certificate of Arts and Entertainment Management at Deakin University (2012), where she was awarded the George Fairfax Fellowship for top graduate.

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Organisation and Customer Change Program Director and Enterprise Organisation Design Lead

Inland Revenue NZ (2014 - May 2019)

Topic: Identify Employee Experience Moments That Matter – The Make or Break for Transforming Organizations

Dianne is one of the leading change management practitioners in Australia and the Asia Pacific region with extended experience in the US and the UK. She is called upon by industry and government leaders to discuss their critical challenges.

Dianne is absolutely committed to delivering value for shareholders in the commercial environment, and passionate about delivering citizen value in the public sector. She has a proven track record of delivering large scale transformational change and achieving tangible benefits.

An expert at strategy, design, implementation and change management, she advises on methods to manage large-scale change, drawing on the pioneering approaches she has led and successfully implemented over 25 years.

Dianne has successfully delivered change programmes with budgets of more than US$1.4 billion for financial services and government organisations throughout Australia, Asia Pacific and the United States. She is well known for her deep expertise in mergers and acquisitions, due diligence, integrations and enterprise level organisational change. Most recently Dianne has led executive teams through the challenges of shaping and steering enterprise wide organisation design and the deployment of large-scale change.

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Chamber of Commerce and Community

Topic: CHRO Panel: How Employee Experience Can Be Continuously Measured?

Summit Chairperson

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General Manger, Learning & Organizational Development


Topic: How Telstra Created The Future of Work Journey to Help Employees Learn and Accelerate into Higher Performing Teams and Individuals

Passionate about Capability and Learning that helps others to be future fit for any challenge and maintain their industry expertise and relevance by developing strong professional currency. Developed the model for curation and how we develop learning pathways. Responsible for Telstra’s Learning strategy and how we invest in Telstra’s people. Anne has worked across Australia and Europe and had the privilege to work with multiple teams in HR roles and Capability, Learning and Development leadership roles spanning diverse industries.

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Chief Human Resource Officer

The Salvation Army

Topic: CHRO Panel: How Employee Experience Can Be Continuously Measured?

Penny Lovett is the National Chief Human Resources Officer for The Salvation Army. Her role encompasses all aspects of HR, including cultural renewal, HR Business Partnering, Workplace Health and Safety, Remuneration and Benefits, Organisational Development, HR Services, and Volunteer Resources. Human resources at the Salvation Army has over 150 staff servicing 10,000 employees and a volunteer pool of up to 60,000.

Penny came to the role in 2018, with more than 20 years’ in the sector, and having performed as a HR Director across health, insurance, aged care and manufacturing sectors for more than 15 years. Past associations include executive roles with McKenzie Aged Care Group Pty Ltd, Melbourne Airport, Dulux Group Ltd, Bupa Australia & New Zealand, and Pitcher Partners.

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General Manager of People & Culture

Marvel Stadium

Topic: How Physical Workspace Design Can Influence Employee Experience Best Physical Places to Work in Australia

Megan has spent much of her career as a human resources professional travelling the world for companies such as Quiksilver and UTi Worldwide Inc.

At both companies the focus was on building the HR function to be a true business partner, to understand how to attract, engage and retain the team that play an integral part in delivering the overall business objectives. Having led a team of 50 human resource generalists in the past across 18 countries, Megan understands the need to be proactive and propel change through the core elements of people, processes and systems.

Megan joined the Marvel Stadium Executive in June 2017. Her expertise includes change management, conflict negotiation and resolution, strategic management, talent development, corporate communications, facilitation and material design, coaching and mentoring, strategy planning, building cultural awareness, influencer and business partnerships. With 60 permanent employees and a casual workforce of 1,000 at Marvel Stadium, Megan wants to ensure that each team member believes they have a strong career path along with never losing our focus on our mantra to Make Every Moment Matter for all guests that visit the Stadium.

Megan has completed a Bachelor of Communications/Public Relations and a Master of Business Administration with a core focus on HR and Organisational Behaviour.

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