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Executive Education
Clariden Leadership Institute
Safety Audit And Root Cause Incident Analysis (Sydney)
Phil Enright
planb CCIS
Phil Enright, planb CCIS
  • Over 25 years of experience as an Incident Investigator and Crisis Management expert in high hazard operational and leadership professional roles
  • Qualified ICAM, Tap-Root, APOLLO, Logic Tree, Fatality Investigator, Workplace Behaviors and Human Factors Analysis Trainer and Coach
  • Master Root Cause Specialist, Major Investigation Trainer, Cert IV Workplace Trainer and member of Safety Institute of Australia

Phil Enright is an Incident Investigator and Crisis Management professional with over 25 years’ experience in 'high hazard' operational and leadership roles. Born in Detroit, Michigan, USA and attended university in Chicago, Illinois (BGS-Psychology), Phil spent most of his adult life in the United States Navy as an Air Traffic Controller and Aviator with over 2,500 hours in the Lockheed P3 Orion including combat missions during “Operation Desert Storm”.

Moving to Australia in the early 90s, Phil commenced working with BP as a Business Resilience Manager, Crisis Manager and Fatality Investigator where he oversees tasks such as incident investigation, crisis & continuity management, health, safety, security and environmental leadership and management. He is also a Certified Management Systems Lead Auditor, OHS Management Systems, Environmental Management Systems and Quality Management Systems by Exemplar Global.

Now as the Director of his own company, planb CCIS (Crisis, Continuity and Investigative Services), Phil enjoys the advantages of running his own company allowing him to demonstrate the skills mastered in the military and the petroleum industry as well as work with numerous companies during times of duress whilst continuing various research and development projects in incident causation, human behaviors and crisis response.

He is committed to improving incident management and operational readiness through leadership, continuous improvement and assurance resulting in ‘user friendly’ systems that work.

Program Summary

This interactive and dynamic session will provide you with the key fundamentals in conducting effective safety audit, incident investigation and incident analysis methodology. By understanding these key disciplines, it will help you to create a holistic approach to understanding why incidents happen and a meaningful way to prevent, stop or reduce the chance of incidents occurring or recurring.

Led by Mr. Phil Enright, a Certified IV Workplace trainer and Master Root Cause Specialist who has over 25 years of experience in incident investigation and crisis management, he will walk you through the key safety models that will unlock the purpose of incident investigation to ensure there are no recurrence of any workplace safety risks. You will learn the essentials of incident response process by responding, reporting, recording and investigating when an incident occurred. Phil will also guide you on the key techniques in gathering evidence and organizing your data by building blocks from the collected information before assisting you to convert these key findings to critical solutions to stop and reduce the incident. 

By grasping the key techniques in collecting evidence and organizing the data, Phil will guide you with various methodologies in analyzing the root cause of the incident and help you to develop recommendations to re-engineer your process to stop or reduce the risk of recurrence. At the end of the course, you will also learn how to produce your analysis report and manage safety communications with your stakeholders.



Programs, dates and locations are subject to change. In accordance with Clariden Global policy, we do not discriminate against any person on the basis of race, color, sex, religion, age, national or disability in admission to our programs.

Introduction

Incidents happen all the time. When they occur, they can result in injuries, fatalities, reduced productivity or system upsets. According to the latest report from the U.S. Bureau of Labor Statistics, nearly 3 million non-fatal workplace incidents take place and approximately 5,000 fatalities occur each year. In addition, these situations can have a big impact on your organization; the emotional and social impacts, staff morale, reputational repercussions and the associated financial implications can be devastating. All safety management systems have an element of continuous improvement, and learning from incidents or near misses that have occurred is a significant part of that process. 

Led by Mr. Phil Enright, a Certified IV Workplace trainer and Master Root Cause Specialist who has over 25 years of experience in incident investigation and crisis management, he will guide you through the key fundamentals in conducting effective safety audit, incident investigation and incident analysis methodology. By understanding these key disciplines, it will help you to create a holistic approach to understand why incident happen and a meaningful way to prevent, stop or reduce the chance of incident occurring or recurring.

He will also enlighten you with key safety models that will unlock the purpose of incident investigation to ensure there are no recurrence of any workplace safety risks. You will learn the essentials of incident response process by responding, reporting, recording and investigating when an incident occurred. Phil will also guide you on the key techniques in gathering evidence, and organizing your data by building blocks from the collected information before assisting you to convert these key findings to critical solution to stop and reduce the incident

By grasping the key techniques in collecting evidence and organizing the data, Phil will guide you with various methodologies in analyzing the root cause of the incident and help you to develop recommendations to re-engineer your process to stop or reduce the risk of recurrence. At the end of the course, you will also learn how to produce your analysis report and manage safety communications with your stakeholders.

What You Can Expect

By the end of this program, participants will be able to:

  • Understand the development of incident investigators in a disciplined process, without the restrictions of a “proprietary” program
  • Gain insights and requisite knowledge to conduct an effective incident investigation
  • Grasp key strategies in gathering evidence, organizing & analyzing data, and decoding findings for effective report writing
  • Develop the skills to formulate recommendations to stop or reduce the chance of recurrence
  • Identify the key elements of conducting optimal safety audits
  • Overview guide in implementing Legal Professionally Privilege Investigations

Who Will Benefit Most

This program is designed for, but not limited to, middle to senior level professionals who are involved in Health, Safety & Environment (HSE), Occupation Health & Safety (OHS), Workplace Safety and Health (WHS), Incident & Accident Investigation, Risk & Compliance, Site Management & Operations, Incident Response, Disaster Recovery, Maintenance, Report & Operations (MRO) and Business Resilience & Continuity, and those in charge of safeguarding the workplace safety by preventing and reducing the risk of incidents occurring or recurring.

Program Outline

Day 1


Session 1: Introduction

  • Workshop Objectives
  • Safety Basic
    • Protective Barriers
      • Plant, Process, People
    • Swiss Cheese Model
      • James Reason’s safety model
    • The Domino Theory
      • Removal of one piece will interrupt the chain reaction
  • Purpose Of Incident Investigation
    • To stop recurrence
    • An independent investigation will not “blame”
  • Just Culture Model
    • An introduction to a process that improves consistency of accountabilities 
    • Helps to identify prevalence of an issue
  • Human Behaviors
    • What motivates a person to act
    • A look at specific actions and behaviors
    • The impact and importance of consequences
  • Response Process
    • Emergency response
    • Reporting and recording
    • Investigating

Session 2: Gathering Evidence

  • Understanding What To Investigate
    • Terms of Reference
  • People
    • Those involved – direct and indirect witnesses
  • Positions and Environment
    • Locations of individual and equipment
    • CCTV
    • Incident scene atmosphere
      • Weather
      • Lighting, noise, etc.
      • Workplace conditions
  •  Parts And Equipment
    • Status/condition of equipment involved
    • PPE
  • Paper, Procedures And Records
    • Training
    • Medical
    • Work processes/procedures
    • JSA’s, Risk Assessments

Session 3: Gathering Evidence Exercise

  • Video Review Of An “Exercise” Incident
    • Evidence request and receipt
  • Interviewing Process
    • Who to interview?
    • Open/Closed questions
      • TED – “Tell me”, “Explain to me”, “Describe for me”
    • How to interview
      • “PEACE” Plan
    • Role play

Session 4: Organizing The Data

  • Building Blocks
    • Creating “blocks” for each piece of information
  • Timeline
    • Chronological order of events
  • Critical/Essential Factor(s) Or Initial/Direct Cause(s)
    • The 1, 2 or 3 factors that if eliminated would have stopped or significantly reduce the incident
  • Understanding What Happened…The Story

 

Day 2

Session 1: Recap

  • Theory
  • Purpose
  • Human Behavior/Just Culture
  • Gathering Evidence
  • Organizing the Data

Session 2: Analysis

  • What We Know
    • Knowing the story
  • What’s Missing?
    • Gap analysis
  • Human Behavior Analysis
    • Utilizing the ABC analysis to the behaviors associated with the incident
  • Logic Tree/5 Whys Analysis
    • Developing a Logic Tree
    • Asking “why” 5 times
  • Pick-List Analysis
    • Utilizing a pre-developed list to help the understanding of the incidents
  • Finding/Confirming The Causes (Initial And Root)
    • Reverse engineering the situation to confirm

Session 3: Learnings

  • Developing Recommendations
    • Ensuring that the recommendations will stop or reduce chance of recurrence
    • Ensuring “engineering” issues have an “engineering” fix
  • Report Writing
    • Making the report readable
  • Management Responsibility
    • Debriefing the management team
    • Accepting, Rejecting or Modifying the recommendations
    • Developing an action plan to address the recommendations
    • Communicate and train any required changes

Session 4: Summary

  • Wrap Up Exercise
    • High tempo incident investigation and analysis
  • Reporting Findings To The Group
    • Providing investigation results to the group
  • Summary
    • Final review of the process
    • Q&A

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Venue: Amora Hotel Jamison Sydney
Date: 5 - 6 December 2019
Faculty: Phil Enright
Early Bird 1: AU$2,195 (by 7 October 2019)
Early Bird 2: AU$2,395 (by 4 November 2019)
Regular Fee: AU$2,595
Group Discount: 2nd participant get 10%, or register 3 participants and 4th participant get a complimentary seat
(1 discount scheme applies)
Contact: [email protected]
 
 
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