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Executive Education
Clariden Leadership Institute
Public Sector Stakeholder Engagement & Communications (Canberra)
Max Hardy
Max Hardy Consulting
Max Hardy, Max Hardy Consulting
  • Regular speaker and seasonal trainer in running stakeholder and community engagement courses with reputable public sector clients such as U.S. Environmental Protection Agency, Department of Family and Community Services, Ipswich City Council, Municipal Association Victoria, Access Health, Wide Bay Primary Healthcare, People with Disability Australia and so on
  • Author of “Beyond Public Meetings: Connecting Community Engagement with Decision making” and most recently “The Power of Co: The Smart Leaders’ Guide to Collaborative Governance”
  • Awarded for Community Development Project of the Year, with Shape Urban, 2018 as well Community Engagement Project of the Year by IPAA, 2017

Max Hardy specializes in collaborative governance, process and solution co-design, appreciative inquiry, strategic questioning, collective impact and designing, facilitating and evaluating deliberative stakeholder engagement processes. He also co-facilitated Australia’s first Citizens’ Parliament, and facilitated a world café session at the Festival of Dangerous Ideas, Sydney.

 

As a Master Trainer for IAP2 Max co-designed and facilitated two training academies in 2006 and 2008, in Alberta Canada, and Edinburgh, UK respectively.

 

He has co-authored two books, presented papers at numerous international conferences, and is a regular guest lecturer at The University of Melbourne and the University of Sydney.

 

Max is an IAP2 Ambassador, an associate of Collaboration for Impact and regular collaborator with the Tamarack Institute, Canada.

 

Recently Max delivered a Tedx talk titled ‘Questions Change Everything’.

Program Summary

Led by NDIS Citizen Jury Award Winner, Mr. Max Hardy, this 2-day highly interactive program will equip the public sector professionals with practical strategies in building a firm foundation for a robust stakeholder engagement and communication platform to enhance the capacity in building communities.

 

You will learn on mapping stakeholders effectively and identify the key issues before tackling challenges that leads to tangible and sustainable stakeholder engagement and communications.Through practical case studies, you will also learn the importance of reputation and trust building which will increase community understanding and does not tarnish departments or minister’s reputation. Besides that, you will learn to face the challenges in campaign implementation and tackling those challenges by dealing with very well organized, articulate and well-connected interest groups as well as with groups who seek to undermine engagement processes. This will decrease vocal opposition, and keep the key stakeholder groups in-the-tent as well as demonstrate that the stakeholders are valued.

 

At the end of the program, you will be able to engage is effective engagement and communications by learning key solutions in overcoming complication in your organization to provide greater public services which leads to enhanced capacity in building communities.



Programs, dates and locations are subject to change. In accordance with Clariden Global policy, we do not discriminate against any person on the basis of race, color, sex, religion, age, national or disability in admission to our programs.

Introduction

A captivating finding from collaborative study by the Allen Consulting Group, conducted with twenty two government departments found that there was greater assurance about identifying and communicating with stakeholders and stakeholder engagement had secured a place in business plans and the role for experts in these practices was increasingly valued. The results show strengths in the level of integration of planning for stakeholder engagement into the central business plans of the department; in other words mainstreaming what has sometimes been ad hoc and marginal to core business. This step is essential to deepening public engagement and is a very positive and important finding.

 

Led by NDIS Citizen Jury Award Winner, Mr. Max Hardy, this 2-day highly interactive program will equip the public sector professionals with practical strategies in building a firm foundation for a robust stakeholder engagement and communication platform to enhance the capacity in building communities. You will learn on mapping stakeholders effectively and identify the key issues before tackling challenges that leads to tangible and sustainable stakeholder engagement and communications.

 

Through practical case studies, you will also learn the importance of reputation and trust building which will increase community understanding and does not tarnish departments or minister’s reputation. Besides that, you will learn to face the challenges in campaign implementation and tackling those challenges by dealing with very well organized, articulate and well-connected interest groups as well as with groups who seek to undermine engagement processes. This will decrease vocal opposition, and keep the key stakeholder groups in-the-tent as well as demonstrate that the stakeholders are valued.

 

At the end of the program, you will be able to engage is effective engagement and communications by learning key solutions in overcoming complication in your organization to provide greater public services which leads to enhanced capacity in building communities.

What You Can Expect

  • Practical tips to develop communication strategies in a complex political landscape
  • Tangible strategies for tackling the challenges of achieving internal commitment to robust engagement
  • Explore new ideas/strategies for responding to challenges of effectively engaging stakeholders
  • Increase confidence when designing and collaborating projects and policies with community and stakeholders
  • Discover how to overcome community distrust to build long-term stakeholder relationships
  • Uncover a diverse range of engagement tools ready to be implemented upon returning to the office

Who Will Benefit Most

This executive program is designed for, but not limited to, middle to senior level professionals who are responsible in engaging your stakeholders with effective communication campaign. This would include practitioners that looks into stakeholder relations, community engagement, policy development, media relations, public affairs & relations, corporate communications, external communications, marketing communications and digital, online & social media specialist that is interested to upskill their knowledge in building successful stakeholder engagement and communication campaign.

Program Outline

Day 1

Session 1: Definitions, principles and frameworks for community engagement

  • IAP2 Core Values and IOAP2 Spectrum
  • VAGO guidelines
  • Local Govt Bill, Victoria
  • Collective Impact
  • Collaboration, Codesign
  • Partnering Continuum

Session 2: The internal engagement challenges. Why do they matter?

  • Case Study:  Early Blue Mountains wastewater project where decision makers were not engaged in the process
  • Introduction to Appreciative Inquiry
  • Appreciative Inquiry paired interview exercise; identifying most successful experience engaging internally; success factors

Session 3: Mapping Stakeholders, Identifying Issues and Tackling Challenges

  • Framing issues for community engagement
  • How decisions are made about scope and intent
  • Challenges working with colleagues who are sceptical about the merit of engaging
  • How do we map our stakeholders/community and what are the alternatives?
  • The business case for earlier engagement
  • Complex and controversial projects - how do we know how much is enough?
  • Strategic questioning - gaining movement

Session 4: How Important is Reputation and Trust Building?

  • Playing the long game - how important is reputation, trust building, and what do we want people to say at the conclusion of engagement processes
  • Working in teams to address a particular scenario
  • The merit of experimentation, prototyping and risk-taking.
  • Digital Tools for tracking community engagement activity/stakeholders:
    o Consultation Manager
    o Darzin/Simply Stakeholders
    o nTropy

 

Day 2

Session 1: Challenges in Implementation

  • Reflections from Day 1
  • Naming the implementation/facilitation challenges
  • When it goes well, what do we get right?

Sessioin 2: Tackling the Challenges

  • Dealing with very well organised, articulate and well-connected interest groups
  • Dealing with groups who seek to undermine engagement processes
  • Groups/individuals that intimidate 
  • Facilitating angry meetings
  • Generating more energy, when there appears to be little
  • Case Study: Closure Mental Health facility, Sydney, and Major River Environmental Management Plan

Session 3: What to Do When Facing Challenges

  • Dealing with those who bypass the process and lobby decision makers
  • Ensuring safety for all concerned
  • Looking after each other when things get very stressful
  • Dealing with politicians who intervene/interfere?
  • When internal support for process/scope changes midway through a project 

Session 4: What To Do When The Going Gets Tough

  • Working in teams to address a specific scenario 
  • Digital engagement beyond discussion threads – a look at Ethelo
  • Identifying the resources and strategies to equip us when the going gets tough
  • Final reflections.

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Venue: Hyatt Hotel Canberra
Date: 20 - 21 February 2020
Faculty: Max Hardy
Early Bird 1: AU$2,695 (by 5 December 2020)
Early Bird 2: AU$2,895 (by 16 January 2020)
Regular Fee: AU$2,995
Group Discount: 2nd participant get 10%, or register 3 participants and 4th participant get a complimentary seat
(1 discount scheme applies)
Contact: [email protected]
 
 
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