The Digital Customer Care, Contact Center and Experience Forum 2016 explores the importance of digital in transforming your customer services and contact center performance to maximize your competitive success amidst digital disruption in customer engagement.

Hear cutting-edge insights delivered by visionaries and industry professionals across multiple industries and learn how you can adopt best practices to craft your very own digital customer care strategies for effective and seamless digital customer experiences that thrive above changing customer expectations in the digital age across a myriad of platforms.

10 REASONS TO JOIN US IN MARCH 2016 AT THE DIGITAL CUSTOMER CARE, CONTACT CENTER AND EXPERIENCE FORUM 2016

1. Craft an effective, easily implementable roadmap for digitizing your customer services and contact center
2. Scale greater heights in service excellence and innovation through digital contact centers
3. Achieve a customer-centric business culture that thrives above changing customer expectations in the digital age
4. Optimize self-service channels for enhanced customer engagement and empowerment
5. Uncover the key building blocks of a successful digital contact center
6. Unlock the power of digital in maximizing customer lifetime value
7. Deliver a seamless omni-channel experience across all customer touchpoints
8. Optimize the migration journey of your customers from traditional to digital channels
9. Maximize value and satisfaction for customers to drive loyalty through digital services
10. Discover the key to creating effective emotional engagement with your customers through digital platforms

• Antoine Casgrain
  Director of Workforce Planning, National Bank of Canada
• Jason Flanagan
  Head of Digital, Business & Asset Finance, Customer Contact Centres, Westpac
• Patrick Nesbitt
  Head of Channel Optimisation, Australia Post
• Jesper Lowgren
  Principal Consultant, Telstra
• John Dardo
  Assistant Commissioner Digital Strategy and Design (CS&S), Australian Taxation Office
• Roger Christie (TEDx Speaker)
  Managing Director, Social2Business Pty Ltd
• Katie Hart
  Senior Project Manager, Omni-Channel Contact Centre, Sunsuper
• Gerard Smith
  Senior Manager, eBusiness and Contact Centres, Teachers Mutual Bank
• Peter Buckmaster
  Director of Digital Services, NSW Department of Education
• Ross McDonald
  Director, Resilire
• Danielle Cerin
  Multi-Channel/Digital Manager, Janssen, Pharmaceutical Companies of Johnson & Johnson
• Gaston Guernik
  Creative Director and U/X Expert, Guernik
• Leigh Price
  Social Media Analyst, Amicus Digital
• Ian Aitchison
  Chief Executive Officer, COPC Asia Pacific Inc

Top Companies from Australia Include:

• Adidas Pty Ltd
• AIA Australia
• AMP Capital
• ANZ
• Australia Post
• Avant
• Bankwest
• Benetas
• Bupa
• Department of Human Services
• Estee Lauder
• First Mortgage Services
• LexisNexis
• LotteryWest
• Macquarie Bank
• Metro Trains Melbourne Pty Ltd
• National Australia Bank
• NSW Office of State Revenue
• Optus
• PwC
• Randwick City Council
• RMIT University
• Royal Freemasons
• RSL Care
• Salmat
• Sanofi Pasteur
• Sydney Water
• Teachers Mutual Bank
• Telstra
• Townsville City Council
• Toyota Motor Corporation Australia
• Visa AP (Australia) Pty Ltd
• Westpac Banking Corporation