• Antoine Casgrain
  Director of Workforce Planning, National Bank of Canada
• Jason Flanagan
  Head of Digital, Business & Asset Finance, Customer Contact Centres, Westpac
• Patrick Nesbitt
  Head of Channel Optimisation, Australia Post
• Jesper Lowgren
  Principal Consultant, Telstra
• John Dardo
  Assistant Commissioner Digital Strategy and Design (CS&S), Australian Taxation Office
• Roger Christie (TEDx Speaker)
  Managing Director, Social2Business Pty Ltd
• Katie Hart
  Senior Project Manager, Omni-Channel Contact Centre, Sunsuper
• Gerard Smith
  Senior Manager, eBusiness and Contact Centres, Teachers Mutual Bank
• Peter Buckmaster
  Director of Digital Services, NSW Department of Education
• Ross McDonald
  Director, Resilire
• Danielle Cerin
  Multi-Channel/Digital Manager, Janssen, Pharmaceutical Companies of Johnson & Johnson
• Gaston Guernik
  Creative Director and U/X Expert, Guernik
• Leigh Price
  Social Media Analyst, Amicus Digital
• Ian Aitchison
  Chief Executive Officer, COPC Asia Pacific Inc

C-Level Officers/GMs/VPs/Directors/Heads

/Managers/Supervisors of:

• Customer Experience
• Customer Service
• Customer Delivery
• Customer Engagement
• Customer Success
• Customer Relations
• Customer Analytics/Insights/Intelligence
• Contact Centers
• Digital
• Marketing
• e-Commerce
• Business Transformation
• Technology who require seamless integration of digital platforms with contact center strategy
• Operations who are involved in daily operational and tactical planning

Across all industries with customer service functions, who are involved in the management or strategy for digital customer service or contact centers

Consultants and Hardware/Software and Service Providers looking to pick up current trends and challenges to provide quality advice and enhance solutions for businesses in customer engagement and contact center optimization