Forum Highlights

Why Join This Forum

6 Killer Strategies to Maximize Your Digital Capabilities in Customer Engagement and Empowerment

  1. Envision. Map a digital customer journey that optimizes end-to-end customer service across multiple digital channels
  2. Engage. Win stakeholder support and drive cultural change to maximize success in transitioning from traditional to digital customer care
  3. Evolve. Boost adoption and delivery of your digital customer services to thrive above changing customer expectations amidst digital disruption
  4. Employ. Craft an effective digital migration roadmap to maximize your strategic returns in the digital customer transformation journey
  5. Anticipate. Create innovative and customer-centric digital services that exceed your customers’ expectations
  6. Humanize the Digital. Deliver positive emotional engagement for an enhanced digital experience that lifts your brand above the competition

Hot Topics to be Discussed

DAY 1: WEDNESDAY, 30 MARCH 2016

  • The Digital Contact Center as a Game Changer: The Future is Now
  • Bridging the Customer Expectations Gap with Digital Customer Service
  • Migrating Your Customer Services from Traditional to Digital Channels

DAY 2: THURSDAY, 31 MARCH 2016

  • Obtaining Buy-In to Unleash the Full Potential of Your Digital Customer Service Capabilities
  • Changing with the Times: Powering the Digital Transformation of a Traditional Organization for Customer Success
  • Humanizing Digital Customer Care: Providing the Human Touch in the Digital Customer Experience

POST FORUM WORKSHOPS:

FRIDAY, 1 APRIL 2016

  • Charting Your Migration: From Traditional to Digital Customer Service
  • Designing Your Digital Contact Center for Enhanced Customer Loyalty & Experience

 

Past Participating Companies

Over 250 customer experience professionals have attended and benefited from our previous conferences. Selected past participating companies from Australia include:

  • Adidas Pty Ltd
  • AIA Australia
  • AMP Capital
  • ANZ
  • Australia Post
  • Avant
  • Bankwest
  • Benetas
  • Bupa
  • Department of Human Services
  • Estee Lauder
  • First Mortgage Services
  • LexisNexis
  • LotteryWest
  • Macquarie Bank
  • Metro Trains Melbourne Pty Ltd
  • National Australia Bank
  • NSW Office of State Revenue
  • Optus
  • PwC
  • Randwick City Council
  • RMIT University
  • Royal Freemasons
  • RSL Care
  • Salmat
  • Sanofi Pasteur
  • Sydney Water
  • Teachers Mutual Bank
  • Telstra
  • Townsville City Council
  • Toyota Motor Corporation Australia
  • Visa AP (Australia) Pty Ltd
  • Westpac Banking Corporation