Who You Will Meet
Visionaries and Thought Leaders
- Antoine Casgrain
Director of Workforce Planning, National Bank of Canada - Jason Flanagan
Head of Digital, Business & Asset Finance, Customer Contact Centres, Westpac - Patrick Nesbitt
Head of Channel Optimisation, Australia Post - Jesper Lowgren
Principal Consultant, Telstra - John Dardo
Assistant Commissioner Digital Strategy and Design (CS&S), Australian Taxation Office - Roger Christie (TEDx Speaker)
Managing Director, Social2Business Pty Ltd - Katie Hart
Senior Project Manager, Omni-Channel Contact Centre, Sunsuper - Gerard Smith
Senior Manager, eBusiness and Contact Centres, Teachers Mutual Bank - Peter Buckmaster
Director of Digital Services, NSW Department of Education - Ross McDonald
Director, Resilire - Danielle Cerin
Multi-Channel/Digital Manager, Janssen, Pharmaceutical Companies of Johnson & Johnson - Gaston Guernik
Creative Director and U/X Expert, Guernik - Leigh Price
Social Media Analyst, Amicus Digital - Ian Aitchison
Chief Executive Officer, COPC Asia Pacific Inc
Who Will Benefit Most
C-Level Officers/GMs/VPs/Directors/Heads
/Managers/Supervisors of:
- Customer Experience
- Customer Service
- Customer Delivery
- Customer Engagement
- Customer Success
- Customer Relations
- Customer Analytics/Insights/Intelligence
- Contact Centers
- Digital
- Marketing
- e-Commerce
- Business Transformation
- Technology who require seamless integration of digital platforms with contact center strategy
- Operations who are involved in daily operational and tactical planning
Across all industries with customer service functions, who are involved in the management or strategy for digital customer service or contact centers
Consultants and Hardware/Software and Service Providers looking to pick up current trends and challenges to provide quality advice and enhance solutions for businesses in customer engagement and contact center optimization