09.00-09.05 Welcome Speech by Conference Producer
09.05-09.15 Conference Introduction by Conference Chairman
Highlights on Conference Day 1 Key Sessions
09.15-09.35 Internet of Things is Changing Healthcare: Ready for Change?

  • An overview of IoT in Canada’s healthcare industry
  • Latest trends of IoT in healthcare
  • Healthcare IoT challenges
 Jan-Walker's-112x128 Dr Jan Walker
Vice President, Strategy and CIO
West Park Healthcare CentreDr. Jan Walker is Vice President, Strategy, Innovation and Chief Information Officer at West Park Healthcare Centre in Toronto, Ontario. In that role, she provides leadership and direction for information management and technology at the Centre. She also leads the organization’s strategic planning, innovation, and evaluation functions. As West Park is currently in a redevelopment phase, Jan is responsible for the vision and development of the Information, Communication, Automation and Technology (ICAT) strategy for the new hospital building. This strategy is taking advantage of current and future opportunities in the areas of mobile health, cloud computing, big data and the internet of healthcare things. Jan holds a PhD in epidemiology from the Dalla Lana School of Public Health, University of Toronto.Over her career, she has worked extensively with the Ontario Ministry of Health and Long-Term Care, LHINs and hospitals using “big data” to develop and implement funding systems, capacity and strategic plans, and case costing and data quality initiatives across many sectors of the health care continuum. Jan is a member of the Board of Directors of the Haliburton Highlands Health Services, a rural health system that provides integrated health care to residents and visitors to Haliburton County and surrounding areas. She is a member of HIMSS, CHIME and COACH
09.35-10.20 Cyber Threats to the Healthcare Sector: Data Control and Protection

  • Getting the most value from your TIP implementation
  • Securing health data in the mobile ecosystem
  • How to reduce risk and improve productivity?
 Wael-Hassan-112x128 Waël Hassan
Founder, Influencer: Big Data Privacy & Risk
KI Design Magazine

Dr. Waël Hassan is one of North Americas leading advisors on privacy and cyber security innovation. He serves as an advisor for both the political and industry organizations to help them better understand privacy and cyber security technology & adoption. He has in-depth knowledge of privacy laws across Canada and the US, along with, holds the first Canadian PhD in Validation of Legal Compliance.

Waël brought his research to practice by building KI DESIGN, a company dedicated to data protection. In his role Waël advances his clients’ interests on a range of issues, including internet freedom, cyber security, surveillance, disaster response, product certification, and risk metrics. Dr. Hasan founded KI DESIGN Magazine,, where he writes a regular column. Waël’s highly anticipated book, Privacy in Design: A practical guide for corporate compliance will be released in Fall 2016.

10.20-10.50 Morning Refreshments and Networking
10.50-11.35 Digital Revolution in Healthcare Ecosystem: The Importance of Patient Engagement to Receive Higher-Quality Healthcare

  • Why is improving patient engagement important for patients, providers and purchasers?
  • What are the best practices to turn common sense into common practice?
  • What are the right questions to use to receive higher-quality healthcare in the digital era?
Karima-Velji-112x128 Dr Karima Velji
Vice President Patient Care & Quality
St. Joseph’s Health Care

Dr. Velji holds the position of Vice President Patient Care and Quality at St. Joseph’s Health Care in London Ontario. Most recently, Dr. Velji was the Chief Operating Officer and Chief Nursing Executive at Baycrest, a global leader in innovations in aging and brain health and Vice President of Patient Care and Chief Nursing Executive at Toronto Rehabilitation Institute, which is now a program of University Health Network.

Dr. Velji’s responsibilities extend to provincial and national leadership. She is the past President and Chair of the Board of Directors of Canadian Nurses Association and Vice Chair of the Board of Directors of Accreditation Canada. At the system/global level, Dr. Velji is a consultant to global sites, including East Africa, the Middle East and Asia, for development of quality of care and academic plans.

11.35-12.20 The Role of Telehealth in an Evolving Healthcare Environment

  • Recognizing the challenges and overcoming the obstacles
  • Reaching out to rural communities, increasing the access to care, reducing travel times and waiting times
  • Chronic disease management

Dr Dennis Sehgal
Chief Telemedicine Officer
National Medical Group

Dennis Sehgal, MD, MBA, DO, became a doctor of medicine in 2012 upon finalizing his studies at Windsor University School of Medicine. 

Dr. Sehgal is certified by the American Medical Residency Certification Board, and currently serves as a board member.Dr. Sehgal’s passion, skills and experiences allow him to also assist the AMRCB by coaching International Medical Graduates on becoming complete, competent and professional physicians in the United States and globally. Dr. Sehgal volunteers in order to increase access to healthcare for the residents of rural communities in Ontario, Canada via telemedicine and other healthcare services. Dr. Sehgal has obtained a MBA in healthcare administration and a Doctor of Osteopathy degree as well. He has been providing business strategy and project management services for healthcare companies throughout North America. This includes companies at multiple levels in the industry. He is involved with education for Doctor’s in training, professional Physician growth and management of Physician practices; solo and within corporations.”

National Medical Group
12.20-12.30 Reserved for Gold/Platinum Sponsor for Project Showcase
12.30-14.00 Networking Luncheon
14.00-14.45 Healthcare System and Facilities – Sustainable Development and Design

  • Highlighting innovative design and technologies
  • Building a sustainable hospital through future proofing technologies
  • Will the company see the light by further investing in technology?
 clifford Clifford Harvey
Vice President, Planning, Facilities & Support Services
North York General

With over 20 years of experience, Cliff’s professional focus has been on health and wellness in the built environment and how these ideas translate into an environment of care. Previously he held the position of Senior Architect for the Ontario Ministry of Health and Long-Term Care, as well as other senior positions in the industry. He has extensive knowledge and expertise in operational planning, design, and construction of health facilities
as well as health systems planning.

Cliff is an advocate for the practice of design thinking and human-centered design to support the search for innovation in delivering quality health care services through smart capital investments. Cliff is also an advisor on health care design at the University of Toronto, Ontario College of Art and Design University (OCAD U), and Ryerson University. With a focus on continuous learning and improvement, Cliff is concluding a Master of Science, Healthcare Quality at Queen’s University. He is an active participant in a number of professional associations, committees and international networks and has contributed to research on collaborative design leading to quality and innovation in health care.

14.45-15.15 Building Innovation Capacity – Operations Research and Big Data at The Scarborough Hospital

  • An approach to building a pipeline of talent in big data applications in public sector healthcare
  • Two examples of existent simulation models and the impact to operational improvement – perioperative and patient transport
  • A decision tool to assist in identifying high impact big data applications

Alfred Ng, Director
Innovation and Performance Improvement Office, Clinical Operations Support
The Scarborough Hospital

Alfred Ng is the Director of Innovation, Performance Improvement and Clinical Operations Support at The Scarborough Hospital. In this dual role, he supports the development of a culture of transformation through Lean Management methodologies and holds operational responsibility over infection control, central registration and access to care (wait times). Alfred has a Masters in Health Administration from the University of Toronto, a BSc in Physical Therapy from McGill University and is a Lean Six Sigma Black Belt, PMP and Canadian Health Executive. He was a team member in two of the last 4 Ontario Hospitals to have won the 3M National Healthcare Quality Award.

15.15-15.45 Afternoon Refreshments and Networking
15.45 – 16.15 Technology Strengthening: Improving Clinical Efficiency and Patient Engagement in a Digital World

  • The future of patient engagement with the rise of technology
  • Improve physician-patient relationship and create better health outcomes
  • Patient engagement strategies


Heather Shantora

In November 2015, Heather Shantora was appointed CEO of pt Health, the largest publicly traded Canadian allied healthcare company operating in 7 provinces with over 800 employees.

She also now serves as CEO of InnoCare, a Canadian healthcare technology and business product outsourcing company that launched as a spin-off from the technology arm of pt Health. InnoCare provides propriety cloud-based practice management software and back office administrative support services (including a state of the art call centre, centralized billing, marketing, HR, and payroll services) to independent rehab clinic owners across Canada.

Under Heather’s leadership, InnoCare is a Canadian healthcare market leader with a specific focus on the development of innovative healthcare technology designed to evolve with and anticipate the growing needs of Canadian patients.

KKH's logo
16.15 – 17.30 Panel Discussion and Q&A
Hospitals Modernization: How to Conquer the Changing Dynamics in Healthcare?

  • Achieving higher satisfaction scores and goals in the organization
  • Increase process efficiency by reducing searching, bureaucracy and duplication of efforts
  • How technology is disrupting people management?


Dr Dennis Sehgal
Chief Telemedicine Officer
National Medical Group



Dr Puneet Seth
Chief Medical Officer

Clifford Harvey
Vice President, Planning, Facilities & Support Services
North York General

Richard Tam
Executive VP & CAO
Mackenzie Health

17.30 Closing Remarks by Conference Chairman


Conference Chairman: Conference Introduction on Day 2
Highlights on Conference Day 2 Key Sessions
09.05-09.35 Connecting Care – From the Digital Hospital to the Digital Home

  • Explore ways to leverage technology and collaborative relationships between digital hospitals, community providers and people and families, to improve health outcomes and person-centred care
  • Explore the integration of digital technology to support seamless care transitions, from the digital hospital of the future to a patient’s home
  • Understand opportunities to enhance the patient and family caregiver experience upon leaving the digital hospital
R.-Fanizza-112x128 Rheta Fanizza
Chief Business Officer & Senior Vice President Innovation
Saint Elizabeth

Rheta Fanizza is the Chief Business Officer and Senior Vice President of Innovation at Saint Elizabeth, a national health care provider and Canada’s largest social enterprise. Harnessing the organization’s core strengths of innovation and high performance, Rheta is responsible for accelerating Saint Elizabeth’s growth strategy within new and emerging business lines including integrated care solutions, partnerships and virtual technologies.

Rheta has more than 20 years of senior executive experience within the acute care and community health sectors. She was previously the executive lead for Saint Elizabeth’s national operations team, bringing core expertise in service delivery, staffing, contract management, labour relations, quality and ethics, and IT/IM. Rheta has consulted for the Ministry of Health and Long-Term Care, and continues to lead consulting projects in the area of care transitions as part of her current role.

09.35-10.20 How is Big Data Changing the Landscape of Healthcare? – Case Study University Health Network’s Real Time Data Collection Apps

  • Learn how healthcare services can to capture real time patient satisfaction data through partner with the Volunteer Services
  • Discover how you can utilize digital technology to improve patient care competency
  • Understand how can data analytics can make healthcare more efficient, productive and patient centered
  • Streamlining data for better understanding of your targeted market segments

Dr Ravi M Mohan
Diagnostic Radiologist and Nuclear Medicine Physician and Assistant Professor
University of Toronto, University Health Network

Ravi is a Staff  Diagnostic Radiologist and Nuclear Medicine Physician at the Joint Department of Medical Imaging which provide radiology services to the Toronto General Hospital, Princess Margaret Hospital and Toronto Western Hospital in  downtown Toronto. He holds an Assistant Professor appointment in the Department of Medical Imaging at the University of Toronto .

Ravi completed  Undergraduate Studies (Human Biology, University of Toronto)  in 1996  and Masters of Science (Respiratory Physiology, University of Toronto ) in 1997. He then completed his Doctoral and Post-Doctoral Studies in Cardiovascular Physiology and  University of Oxford  in 2001. Following this,  he completed his MD  (University of Toronto, 2006),  Radiology FRCPC (University of Ottawa, 2011) and  Nuclear Medicine FRCPC (University of Toronto, 2013).

He  has a strong background in social media technologies with multiple projects ongoing including app development, learning management systems and quality initiatives.

10.20-10.50 Morning Refreshments and Networking
10.50-11.20 connect2care: Changing How We Share Information with Clients and Families

  • Successes and challenges of implementing a consumer health portal in a pediatric rehab setting
  • Identifying the value to the end-user through authentic engagement
  • Supporting clinicians in documenting in an era of increased access to health information
J-Maxwell-photo-112x128 Joanne Maxwell
Manager, Clinical Adoption and Transitions Strategy Lead
Holland Bloorview Kids Rehabilitation

Joanne Maxwell is Project Manager, Clinical Adoption and Transitions Strategy Lead at Holland Bloorview Kids Rehabilitation Hospital in Toronto. Joanne has held a number of operations and project management leadership positions in healthcare. In her current role, Joanne leads the activities related to improvement and enhancement of the Electronic Health Record with a focus on change management and interprofessional collaboration, as well as a number of other organizational change initiatives. Joanne has a clinical background in Occupational Therapy and is a certified Project Management Professional.

11.20-12.00 Impact of the Information Age: Health Informatics Systems

  • Improve organizational efficiency and ensure medication safety
  • How can health informatics improve healthcare?
  • What needs to be done to improve health information systems?
 Glenn-Lanteigne Glenn Lanteigne

Glenn has over 25 years of experience leading change, transformation and growth in both the private and public health care sector with a focus on business outcomes, strategy, open communication, clarity of vision, transparency of action and by leading with integrity. Glenn delivers executive level information technology, health informatics and ehealth leadership to growth and change driven organizations. He has extensive experience partnering with CEOs and Boards to develop and implement strategy.

Glenn is currently CEO of Tectonic Advisory Services. He is a Director of the Board for COACH: Canada’s Health Informatics Association and has held senior positions in the Private & Public Sectors and has served 10 years as a tank commander in the Canadian Forces.

12.10-12.15 Reserved for Gold/Platinum Sponsor for Project Showcase 
12.15-13.45 Networking Luncheon
13.45-14.25 Growth of the EHR in Canada: User Adoption Landscape

  • Overview and history of the interoperable
  • Electronic Health Record in Canada
  • Profile of targeted users of the iEHR
  • User adoption trends
  • Realizing iEHR benefits


Bobby Gheorghiu
Program Manager, Adoption and Evaluation
Canada Health Infoway

Bobby is a Manager in the Evaluation Services department with Canada Health Infoway where he works with diverse stakeholders in government, academia, private and public sectors to demonstrate the tangible benefits of investments in digital health.

Bobby’s professional experience spans project management, policy development, and consulting at various levels within the Canadian health care system. This includes the University Health Network in Toronto as a Clinical Systems Educator; Ontario’s Ministry of Health and Long-Term Care as Issues Manager for the Minister as well as Program Consultant for Ontario’s Wait Time Strategy; and Toronto East General Hospital as a Project Manager, Benefits and Evaluation. Bobby has Bachelor in Business Administration from the Schulich School of Business, York University and a Master’s Degree in Health Policy, Management, and Evaluation from the University of Toronto.

Samitivej Sukhumvit logo
14.25-15.05 Interoperability in Health Care: Delivering on the promise of the Electronic Health Record

  • Describe a strategy to accelerate interoperability in Canada
  • Review examples of interoperability projects in Ontario
Susan-Sepa-112x128_2 Susan Sepa
Group Director – Clinical Systems Interoperability
Canada Health Infoway

Susan Sepa is the Group Director Clinical Systems Interoperability at Canada Health Infoway, responsible to execute a strategy focused on accelerating interoperability among clinical systems and leveraging investments in EHR solutions to improve patient care.

Susan brings a unique set of experiences and background to this role including clinical and operational health care leadership, management and strategy consulting, and operational IT leadership. Susan has worked across Canada with multiple stakeholders including front line clinicians and health care, IT, and government leaders. Throughout she is a tireless advocate for the patient safety and quality benefits of a fully interoperable CIS that enables care providers and patients and families with seamless and timely sharing of clinical information across the health care journey

 Brent-McGaw--112x128 Brent McGaw
Project Director
Canada Health Infoway

Brent (M.A.Sc., PEng. CPHIMS-CA) is an Industrial Engineer with more than 25 years of healthcare leadership, management and consulting experience. He has a passion for the effective use of technology to transform and improve healthcare processes to achieve quality, safety, productivity and sustainability, with a particular interest in person centred health. Brent has held a number of management positions in Canada and the United States with responsibilities for marketing, professional services, customer service & retention, and business development. Brent has been with Canada Health Infoway for ten years and currently is a Project Director in Ontario focused on areas of governance, portfolio management, stakeholder relations, and project management

15.05-15.35 Afternoon Refreshments and Networking
15.35-16.20 “An overview of the clinical analytics landscape in Canada?”

  • What is the current state of clinical analytics in Canada?
  • Who are the leading practitioners of data mining, hot spotting and predictive analytics tools?
  • Who are the leaders in prescriptive analytics and business transformation?
 L6235 Dr Karim Keshavajee

Dr. Karim Keshavjee is a Family Physician with over 20 years of experience in designing, developing, researching and implementing electronic medical records. He has presented on EMRs at national and international conferences as well as working on key ehealth projects at Canada Health Infoway, the College of Family Physicians of Canada, McMaster University and several other organizations.

Dr. Karim architected Canada’s Primary Care Chronic Disease Surveillance network that now collects data from over 500 physicians and over 850,000 patients in addition to being an Associate Member of the Centre for Evaluation of Medicines at McMaster University and an Adjunct Assistant Professor at the University of Victoria.

16.20-18.00 Panel Discussion and Q&A

CEO Roundtable: Vision from IT Silos to Integrated Solutions




Dr Karim Keshavajee

Glenn Lanteigne

Cynthia Morton
eHealth Ontario

Heather Shantora

18.00 Closing Remarks by Conference Chairman



09.00-12.00 Improving Patient Experience and Flow with Digital Based Healthcare
While most industries have fully embraced digital modalities of communication and interaction with customers, healthcare still has largely lagged behind with a status quo that is all too familiar: long waiting-lists and line-ups, confusing protocols and instructions, and depressingly archaic methods of collecting and learning from patient feedback.

This half-day interactive workshop will be an exploration of how digital solutions can help streamline the patient experience, increase workflow efficiencies, while improving outcomes. First we will start with a case study from the Mayo Clinic in Jacksonville on how simply digitalizing paper intake forms can remarkably transform the patient experience for the better.

We will then “crowdsource” problem solving and design thinking to the participants in the room focusing on three major concepts:

  • Mobile: How can the digital patient experience be augmented through the utilization of our inpatients’ mobile devices?
  • Social media: how can we utilize social media as a digital channel for patient interaction, and as a method to rapidly address patient feedback?
  • Gamification: how can Gamification techniques be harnessed to motivate both staff and patients through the healthcare journey?

In each case, small working groups will be presented with a patient case to help solve through applying digital techniques. We will end with a large group discussion addressing the culture change that is needed to bring such technological solutions to life.

 Puneet_Seth Dr Puneet Seth
Chief Medical Officer

Dr. Puneet Seth is Chief Medical Officer at InputHealth Systems Inc, a Canadian health informatics company, and practices clinical as a hospitalist in Ontario. His professional interests include research in health information technology and medical education, and he is presently Adjunct Professor of Family Medicine at Western University. He frequently writes, blogs and tweets on the topics of digital health.

13.30-16.30 Informatics to Drive Clinical PartnerSHIIPs

SHIIP is a technology tool that facilitates data flow across all health care sectors. For people living with multiple and/or complex health conditions, SHIIP enables secure, efficient and near-real time communications between all professionals assisting in the health care of the individual. For example, SHIIP electronically expedites a patient’s information from an unplanned visit to the hospital to their PC team and associated CSS providers; their PC provider is informed immediately of their patient’s status, and can be assured that the patients CCP will be available to all health care deliverers. Existing Health Links CCPs can be shared amongst all health care providers within a patient’s circle of care in a web-based portal optimized for patient privacy. PC teams and other providers also have access to analytics that are available in SHIIP to allow them to identify patients who would benefit from the enhanced care enabled by formal CCP. SHIIP has also been used to improve timeliness and appropriateness of patient follow-up post discharge using real-time notifications coupled with LACE and HARP scores (calculation of readmission/complications within 30 days) available within SHIIP.

As an integral enabler of the SE LHIN Health Links, SHIIP has proven successful in a pilot installation, and operationalization across the SE LHIN is feasible and will result in significant benefits for patients, healthcare providers, and the healthcare system in general. ARTIC funding will be used towards implementing SHIIP in SE LHIN PC practices and community health care providers. It is expected that the remaining regional acute care facility will be on boarded by the commencement of this project (i.e., April 2017). SHIIP is also currently used in acute care facilities to support not only care coordination activities but to support patient care in areas including the KRCC (Kingston Regional Cancer Centre), Brockville General Hospital GAIN (Geriatric Assessment Intervention Network Clinic), Diversion Clinics, Heart Function Clinics, and Addiction and Mental Health Sites.  The availability of real-time data enriches the ability for specialty areas to better understand their patient population and manage toxicities (e.g., in cancer care) and also build interprofessional bridges with PC.

Key Analytical Components in SHIIP

  • Gaining access to Real Time data
  • Implementing a Natural Language Processor
  • Developing a Data Collection Agent(DCA)
  • Integrating Data across sectors using a phased approach
  • Assessing patients’ risk of having complex health care needs
  • Facilitating care coordination from available data
  • Reporting on priority indicators for Health Links and other LHIN initiatives

In order to reap the much-touted benefits of big data analytics, data must be de-siloed. Prepare your data to be ‘translatable’ from clinical to administrative use according to HL7 standards. Receive deeper insights into:

  • Moving from a portal to a program
  • Categorizing unstructured data
  • Data Integration
  • Privacy practice Integration
  • Conversion of data into an interoperable format to maximize clinical decision-making support to support care coordination
  • Benefits Realization
Gina-Johar-112x128 Gina Johar
Program Manager – Enabling Technologies
South East LHIN

Gina Johar is  currently serving as a coach and expert combining equipment, methodology and associated technologies with project management principles to develop, implement and/or facilitate adoption of e-Health solutions across the South East LHIN. Also, she plays a key role on the regional and cluster PMO as well as on regional committees on the adoption and/development of new technologies at the regional or provincial levels and provides expertise on methodology and current technologies including architecture, information systems, system interoperability, healthcare standards, application life cycles and ITIL methodologies. She graduated from University of Western Ontario with Master of Information Science – specialty in competitive intelligence, computing and knowledge management.