About the Forum

Against the backdrop of global technological headwinds, the field service industry is moving at a speed of market evolution with plenty of growing potentials. Despite that, many in the sector are finding it difficult to keep up with the IoT and “mobility” concept while still maintaining the bottom line of business.

In order to overcome the challenges to adapt, adopt and integrate technologies while simultaneously addressing the perennial problem of achieving operational excellence and cost efficiency, this December, Clariden Global welcomes you to the Field Service Management and Mobility Forum 2017, an enterprise-wide gathering of operations service managers, field service executives, IT Delivery Managers, solution delivery and technical specialists. By bolstering the theme to improve productivity, quality and delivery performance of field service workforce, this congregation of field-based professionals and forward thinkers aims to bring together key stakeholders in the field service ecosystem to co-create solutions to improve business operations, maximize service delivery safely, efficiently as well as cost effectively.

Mark 4 – 6 December 2017 in your calendar and book your seat now! We welcome you to tap into the expertise of our panel of distinguished speakers to discover the latest developments in Field Service Management across all industries.

We look forward to welcoming you this December!

Why Join This Conference

5 Key Takeaways Attending the Field Service Management and Mobility Forum:

  1. Bring home effective and actionable FSM strategies by learning from seasoned field service key personnel
  2. Take in practical tactics and solutions to increase productivity & safety of all aspects of field service with mobility and cost-wise IoT
  3. Receive targeted, niche learning opportunities on pragmatic tools and resources to stay competitive, efficient and profitable
  4. Discover how to improve customer loyalty and drive customer satisfaction with real-life case studies
  5. Draw thought provoking insights from key players in the industry through interactive & exclusive networking sessions

The Forum at a Glance

DAY 1: Monday 4 December 2017

  • Keynote Session: Best Practices in Field Service Management
  • Preparing the Field Service Workforce to Adapt to Field Mobility
  • Moving from Reactive to Predictive Maintenance Field Service
  • Optimizing Field Service Delivery with Drone Deployment
  • How Miniature Satellites are Transforming Asset Management & Logistics
  • Enhancing Remote Technician Support to Improve Field Service Performance
  • Fireside Chat: Safety Initiatives that Reduce Preventable Accidents and Impact the Bottom Line

DAY 2: Tuesday 5 December 2017

  • Keynote Session: Process Analytics in Field Service Management
  • Using IoT (Big Data) to Transform Field Service Management
  • Leveraging Real-Time Data in the Field to Improve Field Service Performance
  • Achieving Agility and Maintain Control over your Operations
  • Panel: Integrating the Legacy & the New in FSM
  • Charting the Customer Journey in the Digital World
  • Panel: Future-Proofing the Field Service Recruitment

Post-Conference Workshops: Wednesday 6 December 2017

  • Workshop A: Ensuring the Success of Digital Incorporation through Establishing a Strong Corporate Culture
  • Workshop B: Creating a Winning Service Culture in the Field- Ideas & Tips to make a Critical Difference in Delivering Excellent Customer Experience in the Field

Companies Expected at the Forum

  • Australian Renewable Energy Agency
  • AGL Energy
  • Aboriginal Housing Office
  • ABB
  • Airbus Group
  • Australia Pacific
  • Airways NZ
  • Anglo American
  • Australian Army Aviation
  • BlueScope Steel
  • CS Energy
  • George Fisher Mine
  • Graeme Lowe Tannery
  • Gough Groupy
  • Henkel Australia Pty Ltd
  • Hydro Tasmania
  • NSW Trains
  • Unitywater
  • Geelong Refinery
  • Welding Technology Institute of Australia (WTIA)
  • B.Braun Medical
  • Philips
  • Sharp
  • Panasonic
  • Telstra
  • Vodafone
  • Optus
  • SAS
  • IBM
  • Microsoft
  • Unisys
  • Pervidi
  • Service NSW
  • Transport for NSW
  • Fire & Rescue NSW
  • NSW City Council
  • Dubbo City Council
  • Sydney Water
  • SA Water
  • GE Power and Water