Agenda

TIME	AGENDA

09:00 – 12:30	Pre Forum Workshop: Empowering Customer Retention and Acquisition with Insurance Analytics
	The term “Insurance analytics” has long referred almost exclusively to the technical work of actuaries, risk managers and pricing specialists. More recently, analytics and machine learning technologies have been deployed in support of marketers, who seek higher conversion rates per advertising dollar by targeting customers most likely to respond to offers. Building on these capabilities, the next generation of Insurance analytics: Combines the worlds of the actuary, pricing analyst and marketer into a single technical model servicing all needs, while focusing directly on the customer and customer experience, thus empowering customer retention and boosting acquisition while ensuring profitability Delivers an ability not only to detect and predict existing sales opportunities, but to manifest these where they did not previously exist Creates a paradigm and supporting platform for end-to-end automation of the Insurance value chain, driven by Artificial Intelligence and interfaced by Chatbots Come along to share how this exciting transformation is taking place in your own Insurance business, and to learn how others have risen to the challenge with various approaches.
	Workshop Leader: James Ward, Managing Director, Epistemology
14:00 – 17:30	InsurTech Innovations Showcase
	With the high demand from the Australian insurers in looking for new innovations to improve their customer service delivery, generate deeper risk underwriting and predict losses and enable sophisticated operational capabilities, more InsurTech startups have leveraged this opportunity to assist in addressing such challenges. Join this mind-blowing session to discover how InsurTech startups are able to lift your business differently through its disruptive innovation. Be enlightened by demonstrations from InsurTech startups below to unlock the growing opportunity in your organization. Catch the future of insurance in real-time with an exciting agenda built around business challenges and innovative solutions. From keynote speeches to fireside chats, panels, showcases, startup pitches, and users cases from entrepreneurs and insurance professionals within the InsurTech ecosystem, join us in the groundbreaking session focused on insurance & technology.
	Vanessa Dobson (Chairperson), Head of Research and Development, Munich Re
	Dr Catriona Wallace, CEO & Founder, Flamingo Venture
	Gilberto Spencer, CEO, MyClaimMate
	Michael Graham, CEO, Mercurien
	Ben Webster, Co Founder, Insured by Us
	Chris Bayley, CEO & Founder, Cover Genius
	Brian Siemsen, Managing Director & CEO, Claim Central Consolidated
	Michael FitzGibbon, Managing Partner, The Waterman Partnership Pty Ltd, Founder, Poss-E

TIME	AGENDA

09:00	Welcoming Speech, Opening Remarks & Thank You Sponsor Speech by Forum Producer

09:05	Forum Introduction and Main Forum Day 1 Highlights by Chairperson
	Vanessa Dobson, Head of Research and Development, Munich Re
09:15	Disruptive Innovations Rising From InsurTech
	New waves of opportunities InsurTech will bring to the Australia Insurance Top Insurtech Trends to Watch How InsurTech helps to narrow Australia’s underinsurance gap
	Brenton Charnley, CEO & Co-Founder, Insurtech Sydney
10:00	Harnessing The Start-Up Opportunity
	What is the opportunity? What needs to be in place? Why is it so hard?
	Ron Arnold, Managing General Partner of IAG Firemark Ventures, IAG
10:45	Morning Refreshments & Networking

11:00	Emerging Technology Spotlight: Showcasing New InsurTech Innovations
	Mobile Health E-brokers/Real-time Online Insurance Quoting Predictive Analytics Automated Underwriting Digital Customer Experience & Engagement
	Samantha Clarke, Co-Founder and Director, Advice RegTech
11:45	Legal and Regulatory Challenges Presented by InsurTech
	Data privacy Ethical considerations including vulnerable customers Regulators approach to InsurTech
	Paul Muir, Director, Compliance Advocacy Solutions Pty Ltd
12:30	Lunch & Networking

13:30	Utilizing Big Data, Predictive Analytics and Machine Learning to Improve Underwriting, Loss & Claims
	How big data and machine learning can be used to improve underwriting How AI can improve claims processing and help to spot fraud Leveraging existing data and analytics to generate deeper risk insights Automating Underwriting Processes
	Peter Tilocca, Chief Underwriter, ANZ
14:15	Advanced Analytics in Product and Pricing Innovation in Insurance
	Impact of advanced data in the advancement of product and pricing innovation Transforming into “next-generation” insurance business through applying big data in business growth Using Big Data in predicting risk and enhance pricing mechanism for insurance product Usage-based Insurance (UBI) – Introducing premium by usage through real-time monitoring and visualization
	Dr. Tony Carter, Chief Underwriting Officer, Risk Analyst and Statistician, SLE Worldwide
15:00	Afternoon Refreshment & Networking

15:15	Converting Analytics, Automation and InsurTech solutions into value for insurers
	Evaluating the benefits of InsurTech solutions Driving the best return on investment Preparing for the opportunities of the future
	Michael FitzGibbon, Managing Partner, The Waterman Partnership Pty Ltd, Founder, Poss-E
16:00	Leveraging Data Analytics in Driving Greater Customer Experience
	Using Big Data Analytics in assisting Insurer for better customer segmentation Using customers data history to offer a better package Understand historical data to managing new risks accurately
	Bert Bakker, Chief Operating Officer – Actuarial and Analytics, Youi Insurance
16:45	Panel Discussion: How Incumbent Insurers Should Drive Internal Innovations
	Sustaining Innovation Culture Organizational Change Adapting to Disruptive Innovation Phasing out Legacy Systems Developing New Capabilities: Analytics, Distribution and Products
	Samantha Clarke, Co-Founder and Director, Advice RegTech
	Brian Siemsen, Managing Director & CEO, Claim Central Consolidated
	James Ward, Managing Director, Epistemology
	Eoghan Trehy, National Head of Insurance Broking, Macquarie Group
17:30	Closing Remark by Forum Chairperson

17:35	Champagne Networking Session
	Enjoy a glass of champagne whilst networking with other like-minded individuals on topics that are of most interest to you and fellow delegates.

TIME	AGENDA

09:00	Forum Introduction and Main Forum Day 2 Highlights by Chairperson
	Robert Kinkade, Co-Founder, CX360
09:10	Fireside Chat: The Future of IoT in Transforming Insurance
	Insights on insurance companies that are transforming with connectivity IoT What is the current state of deployment on IoT in insurance industry? How IoT Is changing the way insurer operates? Discuss the emerging trends of IoT in Insurance
	Simon Beitz, Former Head of Innovation Labs, Suncorp
09:55	Driving Profitable Growth with Insurance Telematics
	Trends in insurance Telematics across the globe What is the insurer proposition? Harnessing customer acquisition and retention through telematics programs What makes a customer proposition that drives profitable growth? Other uses of telematics infrastructure – roadside, safety, parental, education, gamification Challenges – Analytics, pricing, privacy & data Where are we heading in Australia & NZ?
	Jon Tindall, Consultant, Finity Consulting
10:40	Morning Refreshments & Networking

10:55	Cyber Risk in a Hyper Connected World
	Info Security and Customer Data – Who Cares?! Threats, Risks, Trends … and Trust From Prevention to Resilience Lessons From Cyber Insurance
	Jeffrey Gonlin, Head of Underwriting and Product Development, Emergence
11:40	Offshore Capabilities – Shane Devlin GM of Technology at EML
	Opportunities and Risks when considering Offshore team growth Communication & Management Tools to empower and measure staff Where to start and how to scale Data Security, Regulation and common roadblocks
	Daniel Breese, General Manager of Business Development, AS White Global
	Shane Devlin, General Manager of Technology, EML
12:00	Drones in Assisting Insurer for better Inspection to speed up claims
	Case Studies: IAG mobilized drones to inspect damaged properties from a bushfire from Victoria’s Great Ocean Road Using drone in mitigating risk associated with unsafe physical site Deploy drone inspection in reducing cost and reliance on human labor Speed up claim process with faster inspection process
	Scott Lindsay, Head of Supply Chain, IAG
12:30	Lunch & Networking

13:30	Robotic Process Automation (RPA)
	What is RPA Where it can be applied in Insurance Companies Walk through of a use case from the UK insurance industry
	Tim Ryan, Founding Partner, Innovior
14:00	Deploying AI across the Insurance Value Chain
	How AI can transform the customer experience and step-change productivity from sales through to claims Focusing on the right use cases Successfully implementing AI solutions in the corporate environment
	Dan Taylor, General Manager, Innovation, TAL Life
14:45	Panel Discussion: Blockchain Plus Emerging Technology that Redefines Efficiency, Competitiveness & Sustainable Growth for Insurance
	Transformation on physical contract to power contract Smart Contracts could help in managing claim in a transparent, responsive and irrefutable manner Utilizing Smart Contracts in reducing Fraud in Insurance Emerging Technology on Automation
	Niki Ariyasinghe, Director of Partnerships, R3
	Hugo O’Connor, Co-founder, Head of Innovation, Bit Trade Australia Pty Ltd
15:30	Afternoon Refreshment & Networking

15:45	Smart phones – the Technophobes Tale
	Look at the history of smart phones Changing usage both Future impacts on Insurance
	Luke Warner, Co-Founder, OneClaim
16:15	Seamless Digital Customer Engagement
	Digital communication Claims transformation Mobile technologies
	Mike Emmett, Group Chief Executive Officer, Cover-More Group
16:45	Closing Remark by Forum Chairperson