Agenda

TIME AGENDA
09:00  12:30 Pre Forum Workshop: Empowering Customer Retention and Acquisition with Insurance Analytics
The term “Insurance analytics” has long referred almost exclusively to the technical work of actuaries, risk managers and pricing specialists. More recently, analytics and machine learning technologies have been deployed in support of marketers, who seek higher conversion rates per advertising dollar by targeting customers most likely to respond to offers.

Building on these capabilities, the next generation of Insurance analytics:

  • Combines the worlds of the actuary, pricing analyst and marketer into a single technical model servicing all needs, while focusing directly on the customer and customer experience, thus empowering customer retention and boosting acquisition while ensuring profitability
  • Delivers an ability not only to detect and predict existing sales opportunities, but to manifest these where they did not previously exist
  • Creates a paradigm and supporting platform for end-to-end automation of the Insurance value chain, driven by Artificial Intelligence and interfaced by Chatbots

Come along to share how this exciting transformation is taking place in your own Insurance business, and to learn how others have risen to the challenge with various approaches.

Workshop Leader:

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James Ward, Managing Director, Epistemology

14:00  17:30 InsurTech Innovations Showcase
With the high demand from the Australian insurers in looking for new innovations to improve their customer service delivery, generate deeper risk underwriting and predict losses and enable sophisticated operational capabilities, more InsurTech startups have leveraged this opportunity to assist in addressing such challenges.

Join this mind-blowing session to discover how InsurTech startups are able to lift your business differently through its disruptive innovation. Be enlightened by demonstrations from InsurTech startups below to unlock the growing opportunity in your organization.

Catch the future of insurance in real-time with an exciting agenda built around business challenges and innovative solutions. From keynote speeches to fireside chats, panels, showcases, startup pitches, and users cases from entrepreneurs and insurance professionals within the InsurTech ecosystem, join us in the groundbreaking session focused on insurance & technology.

Munich-Re-logo Vanessa-Dobson-rounded

Vanessa Dobson (Chairperson), Head of Research and Development, Munich Re

flamingo-logo Dr-Catriona-Wallace-rounded

Dr Catriona Wallace, CEO & Founder, Flamingo Venture

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Gilberto Spencer, CEO, MyClaimMate

Apvera.v2.5-280x60-H eric-meyer-rounded

Eric Meyer, CEO, Apvera

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Anurag Shah, CEO & CO-Founder, Aureus Analytics

insured by us Ben-Webster-rounded

Ben Webster, Co Founder, Insured by Us

Cover Genius Logo Chris-Bayley-rounded

Chris Bayley, CEO & Founder, Cover Genius

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Brian Siemsen, Managing Director & CEO, Claim Central Consolidated

POSS E logo Michael-FitzGibbon-rounded

Michael FitzGibbon, Managing Partner, The Waterman Partnership Pty Ltd, Founder, Poss-E

 

 

TIME AGENDA
09:00 Welcoming Speech, Opening Remarks & Thank You Sponsor Speech by Forum Producer
 09:05 Forum Introduction and Main Forum Day 1 Highlights by Chairperson
 Vanessa-Dobson-rounded

Vanessa Dobson, Head of Research and Development, Munich Re

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09:15 Disruptive Innovations Rising From InsurTech
  • New waves of opportunities InsurTech will bring to the Australia Insurance
  • Top Insurtech Trends to Watch
  • How InsurTech helps to narrow Australia’s underinsurance gap
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Brenton Charnley, CEO & Co-Founder, InsurtechAustralia

10:00 Harnessing The Start-Up Opportunity
  • What is the opportunity?
  • What needs to be in place?
  • Why is it so hard?
Ron-Arnold-rounded

Ron Arnold, Managing General Partner of IAG Firemark Ventures, IAG

10:45 Morning Refreshments & Networking
11:00 Emerging Technology Spotlight: Showcasing New InsurTech Innovations
  • Mobile Health
  • E-brokers/Real-time Online Insurance Quoting
  • Predictive Analytics
  • Automated Underwriting
  • Digital Customer Experience & Engagement
Samantha-Clarke-rounded

Samantha Clarke, Co-Founder and Director, Advice RegTech

11:45 Legal and Regulatory Challenges Presented by InsurTech
  • Data privacy
  • Ethical considerations including vulnerable customers
  • Regulators approach to InsurTech
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Paul Muir, Director, Compliance Advocacy Solutions Pty Ltd

12:30 Lunch & Networking
13:30 Utilizing Big Data, Predictive Analytics and Machine Learning to Improve Underwriting, Loss & Claims
  • How big data and machine learning can be used to improve underwriting
  • How AI can improve claims processing and help to spot fraud
  • Leveraging existing data and analytics to generate deeper risk insights
  • Advancement of algorithms, storage in the cloud and computing power
  • Automating Underwriting Processes
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Peter Tiloca, Chief Underwriter, ANZ

14:15 Advanced Analytics in Product and Pricing Innovation in Insurance
  • Impact of advanced data in the advancement of product and pricing innovation
  • Transforming into “next-generation” insurance business through applying big data in business growth
  • Using Big Data in predicting risk and enhance pricing mechanism for insurance product
  • Usage-based Insurance (UBI) – Introducing premium by usage through real-time monitoring and visualization
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Dr. Tony Carter, Chief Underwriting Officer, Risk Analyst and Statistician, SLE Worldwide

15:00 Afternoon Refreshment & Networking
15:15 Converting Analytics, Automation and InsurTech solutions into value for insurers
  • Evaluating the benefits of InsurTech solutions
  • Driving the best return on investment
  • Preparing for the opportunities of the future
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Michael FitzGibbon, Managing Partner, The Waterman Partnership Pty Ltd, Founder, Poss-E

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16:00 Leveraging Data Analytics in Driving Greater Customer Experience
  • Using Big Data Analytics in assisting Insurer for better customer segmentation
  • Using customers data history to offer a better package
  • Understand historical data to managing new risks accurately
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Frank Costigan, CEO, Youi Insurance

16:45 Panel Discussion: How Incumbent Insurers Should Drive Internal Innovations
  • Sustaining Innovation Culture
  • Organizational Change
  • Adapting to Disruptive Innovation
  • Phasing out Legacy Systems
  • Developing New Capabilities: Analytics, Distribution and Products
Samantha-Clarke-rounded

Samantha Clarke, Co-Founder and Director, Advice RegTech

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Brian Siemsen, Managing Director & CEO, Claim Central Consolidated

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james-ward-rounded

James Ward, Managing Director, Epistemology

Eoghan-rounded

Eoghan Trehy, National Head of Insurance Broking, Macquarie Group

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17:30 Closing Remark by Forum Chairperson
17:35 Champagne Networking Session
Champagne networking session Enjoy a glass of champagne whilst networking with other like-minded individuals on topics that are of most interest to you and fellow delegates.
TIME AGENDA
09:00 Forum Introduction and Main Forum Day 2 Highlights by Chairperson
 09:10 The Future of IoT in Transforming Insurance
  •  Insights on insurance companies that are transforming with connectivity IoT
  • What is the current state of deployment on IoT in insurance industry?
  • How IoT Is changing the way insurer operates?
  • Discuss the emerging trends of IoT in Insurance
09:15 Disruptive Innovations Rising From InsurTech
  • Insights on insurance companies that are transforming with connectivity IoT
  • What is the current state of deployment on IoT in insurance industry?
  • How IoT Is changing the way insurer operates?
  • Discuss the emerging trends of IoT in Insurance
09:55 Unlocking Capability of Business Growth through Telematics Usage-Based Insurance
  • Higher customer satisfaction by offering pay by usage option
  • Challenges of UBI deployment
  • Potential function of advanced telematics such as geo-location, vehicle diagnostics, roadside assistance and parental control
  • Privacy issue in Usage-based Insurance
10:45 Morning Refreshments & Networking
11:00 Cyber Risk in a Hyper Connected World
  • Information Security and Customer Data
  • Cyber Threat Intelligence
  • Data Protection
  • New Hacking Methods
11:45 Drones in Assisting Insurer for better Inspection to speed up claims
  • Case Studies: IAG mobilized drones to inspect damaged properties from a bushfire from Victoria’s Great Ocean Road
  • Using drone in mitigating risk associated with unsafe physical site
  • Deploy drone inspection in reducing cost and reliance on human labor
  • Speed up claim process with faster inspection process
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Scott Lindsay, Head of Supply Chain, IAG

12:15 Lunch & Networking
13:30 Deploy Artificial Intelligence to Enhance Claims Assessment, Fraud Prevention and Coverage Validation
  • How AI automate time consuming task such as claims assessment, validating coverage and fraud prevention in underwriting?
  • Deploying AI in enhancing customer experience and keep insurers in a competitive position
  • Will deployment of AI affect jobs in the insurance industry?
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Dan Taylor, General Manager, Innovation, TAL Life

14:15 Panel Discussion: Blockchain Plus Emerging Technology that Redefines Efficiency, Competitiveness & Sustainable Growth for Insurance
  • Transformation on physical contract to power contract
  • Smart Contracts could help in managing claim in a transparent, responsive and irrefutable manner
  • Utilizing Smart Contracts in reducing Fraud in Insurance
  • Emerging Technology on Automation
Gary-Collins-rounded

Gary Collins, CEO, Solveworx

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Niki-Ariyasinghe-rounded

Niki Ariyasinghe, Director of Partnerships, R3

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Hugo O’Connor, Co-founder, Head of Innovation, Bit Trade Australia Pty Ltd

15:15 Afternoon Refreshment & Networking
15:30 Future of Insurance: Mobile
  • The role that smartphone apps play in next generation insurance products and services
  • Mobile Applications in Life Insurance
  • Wearable Tech Plugging into Health Insurance
16:15 Seamless Digital Customer Engagement
  • Digital communication
  • Claims transformation
  • Mobile technologies
Mike-Emmett-OK-rounded

Mike Emmett, Group Chief Executive Officer, Cover-More Group

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17:00 Closing Remark by Forum Chairperson