Agenda

	Pre-Conference Masterclasses

09:00 – 12:30	Masterclass A: RPA and IA Bootcamp: Preparing Your Organization for Successful RPA Implementation

	RPA has been maturing quietly over the years. Many organizations are beginning to explore the use of RPA in different scenarios and processes to create competitive edge for its business. Nonetheless, implementation of the software can still be a challenge for those wanting to leverage automation. Join us to understand the outlook and roadblocks of a RPA and IA journey, discover RPA’s various functions and finally, the unlimited capabilities of RPA and IA. Identify roadblock to its success and potential to add value to your business Learn about IA’s current and ever-evolving capabilities and what it can offer in the years to come Better understand which of the processes can be utilized by these technologies and how they are different from other automation management tools Provide a variety of industries and corporate functional department

	Shivangi Kamath Head Quality Management and Process Improvement- Process Excellence Group Tata AIG General Insurance Company limited

12:30 – 13:30	Networking Luncheon

13:30 – 16:30	Masterclass B: Scaling RPA for Enterprise Wide Adoption

	Designed to perform on a vast range of complex processes, enterprise-wide RPA delivers even more powerful outcomes at unlimited scale, helping companies become digital businesses faster and gain a valuable advantage on their path to AI. By the end of this program, participants will be able to acknowledge the internal processes for enterprise wide deployment of RPA, develop a governance structure suitable to your organization’s maturity level and achieve business success. This session will show you: Reviewing Internal Processes for Deployment of RPA Develop a Governance Structure by Maturing the RPA Culture in Your DNA Scaling Your RPA from Local to Enterprise Wide Adoption Developing Realistic Targets For Your IA Strategy & Roadmaps to Build Your Competitive Advantage and to Achieve Them for Business Success The Importance of Internal Stakeholders & Governance Models

	Ferhad Ismail Senior Manager – IT Customer Engagement, Commercial and Bid Management Toll Group

	Day 1 – Main Conference Agenda

Case Studies of Successful Robotic Process Automation (RPA) and Intelligent Automation (IA) Implementation

09:00 am	Welcoming Speech, Opening Remarks & Thank You Sponsor Speech by Conference Producer

09:15 am	What is RPA? How to Identify Opportunities for RPA in the Business?

	Frederic Ducros Chief Transformation Officer AirAsia

10:00 am	Citibank Case Study: How Robotic Process Automation Helps Citi Deliver Massive Benefits in Productivity Through Automation of Manual Process

	Roberto Ramirez Pinson Senior Vice President, Retail Risk Regulatory Reporting Global Lead and Data Strategy Expert Citibank Singapore

10:30 am	Morning Refreshments & Networking Session

10:45 am	How DBS Bank Accelerates Digitalization Transformation With Robotic Program & How RPA Enables DBS to Free Up 25K Man Hours of Menial

	Kailash Ramalingam Regional Head, Contact Center and Servicing Platforms DBS

11:15 am	Reserved Session For Sponsor

11:45 am	The Dark Side of Robotics: Lessons Learnt from Failed Robotic Process Implementation

	Allan Bocq Data Analytic Project Leader Schneider Electric (Leading Robotic Process Automation (RPA) in East Asia Japan Pacific Region)

	Chin Ze Wei East Asia, Japan and Pacific Regional Leader for the End to End Lead Time Reduction Programme and Digizitation (RPA) Schneider Electric

12:15 pm	Networking Lunch

Implementation Strategy, Roll Outs, Governance Model and Scaling Up

13:15 pm	Preparing your Organization for RPA and IA Implementation: Developing Realistic Targets, Quick Wins and Roadmaps to Enable Successful Implementation
	Defining where to start when you’re considering an RPA strategy Understand how to set targets, relative to organization’s business goals and structure Evaluate existing processes to determine where RPA and AI fits in your business Learn how to leverage on RPA and IA to build market leadership

13:45 pm	Case Study: Applying Robotics in Banking and Financial industry
	The evolution of Robotics in the banking industry Business transformation model by leveraging process automation, loan processing, automated customer service, smart ATMs, mobile and online banking application
	Dominic Mascrinas Head – Group Operations and Technology Hong Leong Bank Berhad

14:00 pm	The Importance of Governance Model in Process Automation and Implementation Roll-outs in International Corporations
	Kirill Monakhos Domain Director – Finance, Billing, OTC, BI. DHL Express

14:15 pm	Dealing with Unstructured Data Analysis and Unclear Rules-Based Processes in RPA
	Natural Language Processing (NLP) and Machine Learning to Capture Unstructured Data Connecting RPA with Artificial Intelligence
	Pedro Uria-Recio Group Vice President, Head of Axiata Analytics Axiata

14:45 pm	Afternoon Refreshment & Networking Session

15:00 pm	Assessing RPA Missteps to Avoid Failures in the Long Run
	Overcoming proof of concept confusion Collaboration of selected vendors and your internal IT department to help choose the right selections Overlooking the reality of diminishing returns by only focusing on a fully automated end-to-end process only

15:30 pm	RHB’s RPA Journey – Automating Different Types of Processes, From Simple to Complex Process

	Selveen Muniady Head, Robotics Process Automation RHB Bank Malaysia

16:00 pm	Setting Up An RPA Center Of Excellence, From inception To Steady State

	Ferhad Ismail Senior Manager – IT Customer Engagement, Commercial and Bid Management Toll Group

16:30 pm	Digitalization Of Procurement: A Compelling Value Proposition
	Contextualizing the elements of digitalization for a world class procurement organization Optimizing cloud platform to enhance procurement digitalization Utilizing a strategic procurement leverage on digitalization
	Ramesh Krishnamoorthy Head of Procurement – APAC, India & Japan Philips

17:00 pm	Closing Remarks by Conference Chairman

17:10 pm	Champagne Networking Session

	Day 2 – Main Conference Agenda

RPA and IA Successful Use Cases, Case Studies and Next Steps

09:00 am	Welcoming Speech, Opening Remarks & Thank You Sponsor Speech by Conference Producer

09:15 am	Industry Interactive Roundtable Discussion (30 mins per table):

	Roundtable A: Vendor Assessment & Selection

	Roundtable B: Getting started with RPA – Decide What, Where, When, Why and How to Automate
	Ferhad Ismail Senior Manager – IT Customer Engagement, Commercial and Bid Management Toll Group

	Roundtable C: How RPA and IA Can Improve Productivity of Legacy Systems
	Alain Boey Chief Transformation Officer Media Prima Berhad

	Roundtable D: Justifying the ROI of RPA for Buy-in

	Roundtable E: Developing the Center of Excellence to Scale Up RPA

10:15 am	Morning Refreshments & Networking Session

10:30 am	Live Demonstrations:

	*Live Demonstration A (30 mins): 10:30 – 11:00am* *Live Demonstration B (30 mins): 11:00 – 11:30am*Live software robots automation demonstration of a process being automated. To see the bot’s process workflow and the application that how the technology might revolutionize your business & operation processes

11:30 am	How RPA Will be a Game Changer in the World of Data
	Managing data tasks with RPA Extracting, analyzing and recording data in a much more efficient way with RPA Optimizing Big data analytics with RPA

11:45 am	Incorporating Successful Change Management Strategy as a part of RPA/ Transformation
	Aaron Song General Manager UEM Edgenta Berhad

12:00 pm	Case Study: How RPA Delivers Value by Improving Automation in Operations

	Neeti Mahajan Managing Director, GSC HSBC Malaysia and Head of Workforce & Capacity Management Global Operations HSBC Malaysia

12:30 pm	Networking Lunch

13:30 pm	Case Study: How RPA Can Automate 65% of HR’s Rule-Based Processes

	Safinas Mohd Ibrahim Senior Vice President, People Intelligence & Project Activation (HR) AXA INM

14:00 pm	Case Study: How RPA transforms your customer experience

	Raj Chaudhuri Director, Global Servicing Network American Express

14:30 pm	The Next Steps: Integrating RPA and IA with Machine Learning and AI

	Integrate intelligent decision making using big data and analytics Amalgamation of machine learning, advanced analytics and RPA Natural language generation/speech recognition to build completely virtual workforce
	Sandeep Bhalekar Vice President, Audit Automation and Data Analytics, SME for Artificial Intelligence and Machine Learning


15:00 pm	Afternoon Refreshment & Networking Session

Future Innovations With RPA and IA

15:30 pm	The Importance of Governance Models in Process Automation and Implementation Roll-Outs

	Rajesh Nandakumar Head of Enterprise Architect Governance Global Consumer Technology Asia & EMEA Citibank

16:00 pm	AXA Case Study: Developing a Robotic Process Centre of Excellence

	Winnie Wong Head, Operations Innovation and Resilience AXA Affin General Insurance Berhad

16:30 pm	Incorporating Successful Change Management Strategy as a Part of RPA
	Designing an effective change management strategy Seamless communication and hand off between stakeholders to incorporate changes without affecting execution

17:00 pm	Closing Remarks by Conference Chairman