With many retailers seeing investments in digital store experience pay off with increased sales, 87% of ‘future shoppers’ still prefer the instore experience.

The fear of no longer being able to beat competition on price has given rise to an emphasis on using stores to build engagement and channel the customer experience in order to drive loyalty and customer retention.

As a result, your role as an instore innovator is becoming more important than ever. With this rapid pace of change and many unknowns – turning a digital concept into a reality can be a huge challenge. To meet this great challenge, Clariden Global is pleased to bring you Store Experience of the Future on 17 – 19 February 2019 in Dubai. Throughout the 3 days of thought leadership content-filled event, there will be plenty of opportunities for networking and experience sharing. You can maximize your conference experience by attending the keynote sessions, fireside chats, panel sessions, interactive roundtables and site tours with insightful case studies of successful retail programs providing actionable takeaways to bring back to the office.

6 Powerful Reasons Why You Will Be Empowered in The Store Experience of The Future Forum 2019

1. Recognize the upcoming trends in retail industry and position your company against current and future competitors
2. Embrace digital transformation and prepare your business to meet the growing consumer expectation
3. Develop a new action plan for a unified customer experience between digital channels and physical store
4. Create an outstanding in-store experience with the help of innovative technologies such as IoTs, Beacons, AR, VR and AI
5. Learn how personalized customer experience and user-generated content could successfully foster brand advocacy and customer royalty
6. Bridging the gap between your online store and brick and mortar’s bottom-line

DAY 1: SUNDAY, 17 FEBRUARY 2019

• Global outlook on retail development and major digital innovation trends in transforming customer experience
• Discover the revolution of Augmented Reality in Boosting Greater In-Store Customer Experience
• Success Case Study from IKEA and ZARA in Redefining In-Store Experience by Leveraging Augmented and Virtual Reality
• Explore Robotic Store Experience with Pepper – First Humanoid Robot in Brick-and-Mortar
• Insights on How AI Plays into Every Step in the Retail Customer Journey
• Leveraging Big Data Analytic to create a hyper-personalized Customer Experience and Predicting an Optimal Pricing

DAY 2: MONDAY, 18 FEBRUARY 2019

• Discover Store Technology in Wearable, Facial Recognition, System Lighting, Mobile POS and More in Shaping Shopper Experience
• IoTs and Beacons: Discovering New Customer Behaviour and Optimizing Product Placement Across the Store
• Explore New Visible Light Communication (VLC) Technology for greater personalized in-store experience
• Learn New Seamless Check Out Free Stores That Enriches Customer Experience
• Designing Brand Engaging Pop Up and Experiential Retails Stores
• Insights on Subscription Retail and How AI & Machine Learning is Optimizing Compelling Customer Experience
• Enriching Customer Fulfillment with Latest Innovation
• Deep Discussion on Unified Commerce and Prediction of Retail Outlook in next 5 years

STORE EXPERIENCE OF THE FUTURE SITE TOUR

Physical retail design and digital technology has become a significant driver for enhancing customers’ in-store experience, business efficacy and boosting sales. Some of the world’s most innovative companies including Apples, Nike and IKEA, are at the forefront when it comes to using digital innovations to drive compelling in-store experience.

In this Store Experience of the Future site tour visit, you will have the opportunity to visit some of UAE’s most innovative technologies that can be used to enhance in-store retail experience. From using augmented/virtual reality to creating immersive in-store experience to understanding how AI-driven in-store analytics can help to create better foot traffic and experiential shopping experience, you will discover how digital innovations can be used to create compelling store experience. You will also have the opportunity to see new technologies such as magic mirrors, interactive changing room, interactive display, IoTs and beacons that can be used to re-define in-store experience.