09:00 Conference Introduction by Chairperson
Highlights on Conference Day 1 Key Sessions
rachel-hill-rounded Rachel Hill
Managing Director
Hill Consulting HRS
Member of AHRI
Employee Experience Journey Mapping:

Your Guide To Crafting & Mapping A Transformational Employee Experience Journey


Opening Keynote Address 

What Successful Companies Do Differently in Employee Experience: Case Studies of Top Experiential Employee Experience Organizations

  • Discover  how successful companies create deeper connection to their organization’s success, especially with the Millennial generation
  • Instead of forcing people into outdated workplace practices, how do they redesign work around their people by focusing on three environment: culture, technology and physical workspace

Martin Cowie
People & Development Director

OMD Australia
Mumbrella Award for Culture 2013, 2016 & 2017


Keynote Address: Human-Centred Transformation – The Energy and Skills for Change

Statistics show that few organizations excel at change, with the pace of change driving record incidences of burnout and impact mental health at an unprecedented scale. With transformation budgets often significant and strategically important, your organization can not afford to get this wrong.

Using design thinking methods, ex-Head of Employee Experience at Telstra and Founder of Energx, Sean Hall has found that at a people level, the root cause of this is not people’s attitudes to change but simply that most people are energy depleted.

The key to successful transformation lies in building the collective energy in teams and organizations to prepare and sustain them through the period of transition.

  • An introduction to the capability of energy intelligence – the foundation for collective energy
  • How to assess the level of energy depletion in your organization and whether your people are ‘fit for change’
  • How to use a data-led approach make precise investments to lift collective energy
  • Designing human-centered learning experiences your people will love and millennial’s demand
Sean-Hall-rounded Sean Hall
Former GM. Employee Experience / Founder
Telstra / Energx
Renowned TEDx Speaker
10:30 Morning Refreshments & Networking Session
Mindful Leadership – The foundation to a great Employee Experience

  • Understanding how the way you ‘show up’ as a leader significantly impacts the EX and therefore the CX you create
  • Exploration of the type of leader you want to be and uncovering the things that sometimes get in the way of this aspiration
  • Overview of Mindful Leadership – what is the Mindfulness Value Proposition and why should you care?
  • Some simple and practical ways you can cultivate greater self-awareness, connection and clarity through mindfulness
Tracy_Mellor-rounded Tracy Mellor
Executive Business Coach and People and Culture Consultant

Best Places to Work – How Physical Workspace Design Can Influence Employee Experience

  • How do you create a physical environment where everyone wants to come to the office?
  • The physical environment is important but its not the whole thing if you want to build a great culture
  • Why change from a traditional workplace to an activity based workplace? What difference does it really make?
  • Driving in innovation and collaboration through physical workplace design and how this links to business
  • The importance of workplace flexibility and technology
  • AbbVie is the only pharmaceutical company who has ranked in the top 20 companies Great place to Work
    for the last 5 years
Susan-rounded Susan Jennings
Human Resources Director ANZ
12:15 Designing Employee Experience Journey to Achieve Happiness, Optimism and High Performance

  • Uncover how happiness, optimism and positivity literally change the physiology of the brain
  • Discuss a roadmap to overcome evolutionary bias to negativity
  • Develop new neuromas that default to the positive
Amy-rounded Amy (Amy Richards) Singe
Executive Director People & Culture
Melbourne Racing Club
13:00 Networking Luncheon
Improving The Employee Experience Implementation: Actionable Insights & Case Studies


Enhancing the Employee Experience through the Closure of an Industry

  • Navigating the pitfalls of change implementation successfully
  • Addressing human needs, solve human problem, and achieve human goals
  • Understanding in-depth the constraint, needs and demands of the business
  • Creating pragmatic solutions that address immediate and future needs
  • Measuring the impact and benefit of change to the business
Jamie-rounded Jamie Getgood
HR Director
GM Holden
2017 Australian ALEA Leader / Manager of the Year

Case Study of the Westpac Group:
Building a Strong and Differentiated Employee Experience Brand and Learning Culture

  • Learn from Westpac’s Case Study how leaders adopted the Growth Mind-set principles in practice
  • Hear how Westpac is fostering a culture of trust, robust feedback, true collaboration and coaching
  • Listen to the journey of ditching the performance rating and the bell curve, adopting a new approach to performance, development and reward for all our staff

Justine Cooper
Head of HRBP, BT Platform & Investment
Westpac Group

15:30 Afternoon Refreshment & Networking Session

How Employee Experience Can Secure and Retain Top Talent

  • Uncover the strategic foundation being used by company to drive its global culture and employee experience transformation
  • Unique models of engaging and retaining today’s talent can be developed to your organization

Jamie Finnegan
Head of Talent
finder (


Interactive Expert Speaker Panel:
Shaping and Executing the Employee Experience Journey

  • Building up your diverse set of experts managing the employee experience, from office design to recruiting to internal communication to training and development/learning and more
  • How to craft a strategy to support the employee experience such as
    o Budget, culture and leadership buy-in
    o Data and insights plays a role
    o Creativity plays a role
    o Measurement play a role too and more etc


Rachel Hill
Managing Director
Hill Consulting HRS
Member of AHRI



Jamie Getgood
HR Director 

GM Holden
2017 Australian ALEA Leader / Manager of the Year


Peter McMahon
Head of Culture and Capability
Bank of Queensland


Jamie Finnegan
Head of Talent
finder (

17:00 Q&A Session & Closing Remark by Conference Chairperson
17:45 End of Day One Cocktail Reception

After a long day of learning, benchmarking, and planning, unwind and mingle with your HRMA peers.

09:00 Highlights on Conference Day 2 Key Sessions by Chairperson  

Rachel Hill
Managing Director
Hill Consulting HRS
Member of AHRI

 Engage Your People, Ignite Your Business in the New Generation
09:05 Fire-Side Chat: Designing a Meaningful Employee Experience for Multi-Generational & Diverse Workforce

  • Recognize the shift in global understanding of diversity and inclusive (race, ethnicity, gender, sexual orientation, religion affiliation, generation, disability, personality type)
  • Analyze the advantages and challenges of diversified workforce and its impact on productivity
  • Best practices in achieving workforce diversity in a multi-generational workforce and drive key performance
  • Prepare for the future of work in mind
Melissa-rounded Melissa Williams
GM People & Culture
Powerlink Queensland
09:45 How Technology is an Enabler for Improving Employee Experience: HR Chatbots, Advanced Analytics, and Automation

  • Incorporating the use of methodology in communicating and developing workspace design and employee experience
  • Emerging technologies such as social network, electronic badges and other digital platform that provide new insights about how people interact with each other and use physical space
  • Create a greater openness to the outside world of the company’s wall, including external network and partnership, crowd sourcing and contingent talents
Rhonda-rounded Rhonda Brighton-Hall
Founder & CEO / Director
HR team of The Year
10:30 Morning Refreshments & Networking Session
10:45 Case Study:
How to Become a Purpose-Lead Organization and Leverage Your Company Purpose to Drive Company Performance and Employee Experience 
Bringing purpose to work. Recent research has highlighted the importance of companies having a clearly articulated company purpose. It is no longer enough for companies just to have a financial agenda. A clear purpose is not only important for company success, but it also enables employees to thrive and perform in alignment with company priorities.In this session, you will learn how to identify your organizational purpose and bring it to life through the employee experience. You will learn the importance of creating a link between company purpose and individual purpose in the workplace. Gain real life insights from Adshel’s two year journey as a purpose-led company and apply these lessons learned to your own organization.
Franck-Appleby-rounded Franck Appleby
People & Performance Director

Adshel Australia and New Zealand
11:30 Bringing the Power of Personalization to Better Experience: How Personalization Can Shape Employee Experience

Companies selling products recognize a data-led personalised approach is of mutual benefit for themselves and their customers. As a consumer, we all expect personalised experience from brands. However, this philosophy is yet to be widely adopted in our workplaces.  Personalisation in the workplace ensures precious resources such as time and money align to the right employee motivation and improves the employee experience.

The best way to personalize the employee experience is through:

  • Analytics to understand market, workplace culture and employee needs
  • Tools and technology
  • Career pathways and continuous learning
  • Reward and recognition
  • Networked relationship culture
Raechel-Gavin-rounded Raechel Gavin
Group Executive, People & Culture

Top 100 Graduate Employer 2017
12:15 Networking Luncheon

Interactive Roundtable Series:
Session 1: Creating a Human-Centered Digital Employee Experience


Olly Bridge
Head of Health & Wellbeing

Session 2: Millennial Engagement Experience at Workplace


Robert Bierley 
Head of Human Resources
PACCAR Australia
Employer of the Year in the Victoria Training Awards

Session 3: Creating a Human-Centered Digital Employee Experience


Beverly Honig BA LLB MBA
Honeylight Enterprises Pty Ltd
Winner of Top 200 “Leading Business of Tomorrow”

Session 4: Changing Workplace Culture 100 Days at a Time

Leith-Wiblen-rounded Leith Wiblen
GM People and Culture

Queensland Airports Limited
ASX 100 Listed and Fortune 500 Organization
14:30 Creating EVP that Resonates with Employee, Aligns with Employer Brand Message, and Deliver a Concrete ROI

  • Providing with a framework on how investing time and resource to ensure employee experience is right for employee, customer and the organization
  • Measuring ROI of a well-articulated EVP
  • Discover the effective way on how employee experience lives up to the EVP
  • Achieving sustainability through cross-functional partnership
  • Using social media platform that resonates with your internal audiences to disseminate the employer brand message

Robert Bierley
Head of Human Resources
PACCAR Australia
Employer of the Year in the Victoria Training Awards

15;15 Afternoon Refreshment & Networking Session
15:30 Who Owns the Employee Experience?

  • Who has the real responsibility for employee experience?
  • How can leaders deepen engagement through understanding the deep stories of their people?

Organizations desperately need diverse teams to provide the innovation and creativity that will guide them to success in an uncertain future. But how will we create deep and meaningful experiences for these diverse teams?

In this session, Daniel will provide simple tools and entertaining stories to help leaders connect with their people, develop resourceful teams and foster the employee experiences they need

Dan-rounded Daniel Murray
Speaker, Author and Facilitator
Emphathic Consulting
16:15 Interactive Expert Speaker Panel:
The Future of Employee Experience, Digital Economy, and the New Realities of Work

  • How leading organizations are preparing for the future of work and responding to digital opportunities and challenges
  • Key focus areas for successfully implementing and managing a modern and truly global employee engagement strategy
  • Practical actions can take today to engage your people in dynamic environments


Rachel Hill
Managing Director
Hill Consulting HRS
Member of AHRI

Melissa-rounded Melissa Williams
General Manager People and Culture
Powerlink Queensland
Michael-Whitbread-rounded Michael Whitbread
Leith-Wiblen-rounded Leith Wiblen
General Manager People and Culture
Queensland Airports Limited
ASX 100 Listed and Fortune 500 Organization
Robert-Brierley-ROUNDED Robert Bierley
Head of Human Resources
PACCAR Australia
Employer of the Year in the Victoria Training Awards

Beverly Honig BA LLB MBA
Honeylight Enterprises Pty Ltd
Winner of Top 200 “Leading Business of Tomorrow”


Q&A Session & Closing Remarks by Conference Chairperson

10:00-16:00 Future Offices and Next Generation Workplace Site Tour

Workplace environments are becoming a significant driver of culture, innovation and effectiveness. Some of the world’s most innovative companies including Google, Facebook and Amazon, are at the forefront when it comes to workspace design.

In this Future Offices and Next Generation Workplace Site Tour, you will have the chance to experience site visits to some of Sydney’s most dynamic, innovation workplace environment adopted by forward-thinking smart organizations such as WeWorks. This unique site tour will bring you to experience first-hand the inner workings of these organizations, how physical workspace influence employee experience, cultures, organization structure, system, and processes which have enabled them to achieve their sustainable growth and on-going innovations.