Agenda

Your Guide To Crafting & Mapping A Transformational Employee Experience Journey

Opening Keynote Address 

What Successful Companies Do Differently in Employee Experience: Case Studies of Top Experiential Employee Experience Organizations

• Discover  how successful companies create deeper connection to their organization’s success, especially with the Millennial generation
• Instead of forcing people into outdated workplace practices, how do they redesign work around their people by focusing on three environment: culture, technology and physical workspace

Martin Cowie
People & Development Director
OMD Australia
Mumbrella Award for Culture 2013, 2016 & 2017

Keynote Address: Human-Centred Transformation – The Energy and Skills for Change

Statistics show that few organizations excel at change, with the pace of change driving record incidences of burnout and impact mental health at an unprecedented scale. With transformation budgets often significant and strategically important, your organization can not afford to get this wrong.

Using design thinking methods, ex-Head of Employee Experience at Telstra and Founder of Energx, Sean Hall has found that at a people level, the root cause of this is not people’s attitudes to change but simply that most people are energy depleted.

The key to successful transformation lies in building the collective energy in teams and organizations to prepare and sustain them through the period of transition.

• An introduction to the capability of energy intelligence – the foundation for collective energy
• How to assess the level of energy depletion in your organization and whether your people are ‘fit for change’
• How to use a data-led approach make precise investments to lift collective energy
• Designing human-centered learning experiences your people will love and millennial’s demand

Case Study: Using Design Thinking to Transform Employee
Experience

• Share some of the latest thinking and practices of “experience transformation” and discuss the current challenges and issues
• Harnessing employee feedback to listen, learn and respond to employee experience friction points
• Sharing key learnings from blending Design Thinking with Agile delivery

Best Places to Work – How Physical Workspace Design Can Influence Employee Experience

• How do you create a physical environment where everyone wants to come to the office?
• The physical environment is important but its not the whole thing if you want to build a great culture
• Why change from a traditional workplace to an activity based workplace? What difference does it really make?
• Driving in innovation and collaboration through physical workplace design and how this links to business
  strategy
• The importance of workplace flexibility and technology
• AbbVie is the only pharmaceutical company who has ranked in the top 20 companies Great place to Work
  for the last 5 years

• Uncover how happiness, optimism and positivity literally change the physiology of the brain
• Discuss a roadmap to overcome evolutionary bias to negativity
• Develop new neuromas that default to the positive

Case Study: Mapping the Employee Experience of Emerging Talent

• Share insights into preeminent emerging talent program to attract and retain the best IT talent in the market
• Preparing for the future of work by attracting talent from untapped markets
• Utilizing mapping of the employee experience to identify key moments that matter
• Gaining leadership buy-in to help drive program success

Case Study’s GM Holden:
Investing in Key Touchpoints where Employee Experience has the Greatest Impact

• How Employee Experience During On-Boarding Can Create a Culture of Deep Connection and Drive Impact
• Navigating the pitfalls of change implementation successfully
• Addressing human needs, solve human problems, and achieve human goals
• Understanding in-depth the constraints, needs and demands of the business
• Creating pragmatic solutions that address immediate and future needs
• Measuring the impact and benefit of change to the business

Case Study of the Westpac Group:
Building a Strong and Differentiated Employee Experience Brand and Learning Culture

• Learn from Westpac’s Case Study how leaders adopted the Growth Mind-set principles in practice
• Hear how Westpac is fostering a culture of trust, robust feedback, true collaboration and coaching
• Listen to the journey of ditching the performance rating and the bell curve, adopting a new approach to performance, development and reward for all our staff

Justine Cooper
Head of HRBP, BT Platform & Investment
Westpac Group

Improving Employee Experience with Authentic Leadership

• Provide leaders with an understanding of past and changing trends of succession planning
• Examine succession planning process in order to explore whether or not their current strategies will be sufficient for the near future
• Discover other areas of talent management for healthier leader bench strength
  

Interactive Expert Speaker Panel:
Shaping and Executing the Employee Experience Journey

• Building up your diverse set of experts managing the employee experience, from office design to recruiting to internal communication to training and development/learning and more
• How to craft a strategy to support the employee experience such as
  o Budget, culture and leadership buy-in
  o Data and insights plays a role
  o Creativity plays a role
  o Measurement play a role too and more etc

Moderator:

Rachel Hill
Managing Director
Hill Consulting HRS
Member of AHRI

Panelists:

Robert Bierley
Head of Human Resources
PACCAR Australia
Employer of the Year in the Victoria Training Awards

Peter McMahon
Head of Culture and Capability
Bank of Queensland

After a long day of learning, benchmarking, and planning, unwind and mingle with your HRMA peers.

Rachel Hill
Managing Director
Hill Consulting HRS
Member of AHRI

• Recognize the shift in global understanding of diversity and inclusive (race, ethnicity, gender, sexual orientation, religion affiliation, generation, disability, personality type)
• Analyze the advantages and challenges of diversified workforce and its impact on productivity
• Best practices in achieving workforce diversity in a multi-generational workforce and drive key performance
• Prepare for the future of work in mind

• Incorporating the use of methodology in communicating and developing workspace design and employee experience
• Emerging technologies such as social network, electronic badges and other digital platform that provide new insights about how people interact with each other and use physical space
• Create a greater openness to the outside world of the company’s wall, including external network and partnership, crowd sourcing and contingent talents

Companies selling products recognize a data-led personalised approach is of mutual benefit for themselves and their customers. As a consumer, we all expect personalised experience from brands. However, this philosophy is yet to be widely adopted in our workplaces.  Personalisation in the workplace ensures precious resources such as time and money align to the right employee motivation and improves the employee experience.

The best way to personalize the employee experience is through:

• Analytics to understand market, workplace culture and employee needs
• Tools and technology
• Career pathways and continuous learning
• Reward and recognition
• Networked relationship culture

Interactive Roundtable Series:
Session 1: Creating a Human-Centered Digital Employee Experience

Olly Bridge
Head of Health & Wellbeing
Medibank

Session 2: Millennial Engagement Experience at Workplace

Session 3: Creating a Human-Centered Digital Employee Experience

Beverly Honig BA LLB MBA
Chairman
Honeylight Enterprises Pty Ltd
Winner of Top 200 “Leading Business of Tomorrow”

Session 4: Changing Workplace Culture 100 Days at a Time

• Providing with a framework on how investing time and resource to ensure employee experience is right for employee, customer and the organization
• Measuring ROI of a well-articulated EVP
• Discover the effective way on how employee experience lives up to the EVP
• Achieving sustainability through cross-functional partnership
• Using social media platform that resonates with your internal audiences to disseminate the employer brand message

Robert Bierley
Head of Human Resources
PACCAR Australia
Employer of the Year in the Victoria Training Awards

• HR owns it or, on the other end of the spectrum, every single employee?
• Discover the employee experience structure to understand the specific pain points impacting their
  customers and employees
• Using the tried and figured-out specifics of company policies, action and corporate culture that provide a great experience to the employee and more specifically, identify those that lead to unhappy experiences

• How leading organizations are preparing for the future of work and responding to digital opportunities and challenges
• Key focus areas for successfully implementing and managing a modern and truly global employee engagement strategy
• Practical actions can take today to engage your people in dynamic environments

Moderator:

Rachel Hill
Managing Director
Hill Consulting HRS
Member of AHRI

Beverly Honig BA LLB MBA
Chairman
Honeylight Enterprises Pty Ltd
Winner of Top 200 “Leading Business of Tomorrow”

Q&A Session & Closing Remarks by Conference Chairperson