Global Speakers

Topic: Designing Inclusive Attitude To Create An Onboard Experience That Works For Handicap Passengers (Mobility, Visual & Hearing Impairments)

Topic: Why Artificial Intelligence Will Help Us Understand Passengers’ Needs And Preferences?

Topic: Lessons From Transport For NSW’s Vision To Deliver A Mobility As A Service Experience For Customers

Topic: Interactive Roundtable Discussion: Improving Travel Experience For Passengers Travelling In: Bus, Car Hires And Ground Transportation

Topic: Innovating Passenger Experience Through Real Time Data Analytics And Insights At Transport For NSW

Topic: Interactive Roundtable Discussion: Improving Travel Experience For Passengers Travelling In: Future Mobility Transition – Eco Mobility And Shared Ownership

Scott has over two decades of experience in the motor industry in technical, media, product planning and technology advocacy roles. At NRMA Scott worked in vehicle inspection, judging and writing on Australia’s Best Cars Awards and as a member of the Technical Working Group with the Australasian New Car Assessment Program (ANCAP).

For the last 8 years Scott has been working for Hyundai Motor Company Australia in senior technical management, product planning, environment and Government engagement policy roles. Scott leads the company’s Hydrogen Fuel Cell Electric Vehicle project and future mobility programs. Scott was the co-founder of Hydrogen Mobility Australia and is currently a Member of the Board of Directors.

As a passionate proponent of vehicle safety, renewable transport and autonomous vehicle technology, Scott has engaged with many levels of Federal and State Government, as well as policy and academic experts and key industry partners around the world.

Topic: How Biometrics Personalizes And Improves Passenger Experience

Topic: Exploring Wynyard Station’s $100 Million Transformation That Was Delivered With Passenger Experience At The Heart Of The Design Process

Topic: Re-Imagining Passenger Experience Through Design Thinking: Insights From Transport For NSW’s Service Design Framework

Topic: United Airlines’ Award-Winning Passenger Experience For Inflight Accessible Entertainment System

Topic: How Can We Embrace More Voices In The Passenger Journey: Creating A Voice Of The Customer (VoC) Program To Re-Define Travel Experience

Topic: Harnessing The Power Of Data Science To Unlock Customer Value

Topic: Meeting The Higher Future Demands Of Private Premium Customers: Recent Experience And Case Study From A Private Jet Company

Topic: How P2P Ltd Was Able To Transform A Cottage Industry Into A Listed Corporate Entity (ASX P2P) Encompassing The Entire Value Chain Associated With Passenger Transport