Conference Highlights
Why Join This Forum
6 Killer Strategies to Drive Successful Digital Transformation, Business Innovations and Customer Experience
- Innovate: Drive successful digital transformation by maximizing digital capabilities and business processes
- Evolve: Develop an effective digital operating model that clearly represents your organization’s goals and objectives
- Disrupt: Embrace disruptive innovations in the digital age and adapt your business strategies to stay ahead of the competition
- Design: Explore design thinking to drive innovation and enhance customer experience
- Enhance: Raise the game with the modern day digital contact center
- Synergize: Integrate your digital and customer experience strategies to achieve new synergies
Hot Topics to be Discussed
DAY 1: TUESDAY, 25 OCTOBER 2016
- Managing Organizational Transformation for Effective Digital Transformation
- Utilizing Disruptive Innovations to Your Advantage
- Powering the Digital Transformation of a Traditional Organization for Customer Success
- Exploring Design Thinking to Drive Innovation and Competitive Advantage
DAY 2: WEDNESDAY, 26 OCTOBER 2016
- Digital Transformation for SMEs vs Large Corporations
- A User-Centered Design Perspective on Digital Transformation
- Gaining Executive and Staff Buy-In for Digital Transformation Strategies
PRE CONFERENCE WORKSHOPS:
MONDAY, 24 OCTOBER 2016
- Designing and Implementing A Customer-Centric Digital Strategy
- Implementing Effective Customer Journey Mapping for Excellent Customer Experience
Past Participating Companies
Over 500 customer experience professionals have attended and benefited from our previous conferences. Selected past participating companies from Australia include:
- Adidas Pty Ltd
- AIA Australia
- AMP Capital
- ANZ
- Australia Post
- Australian Taxation Office
- Avant
- Bankwest
- Beiersdorf Australia
- Benetas
- Bupa
- Caltex Australia
- Civil Aviation Safety Authority
- Coca-Cola Amatil
- Department of Human Services
- Department of Justice and Regulation
- Electrolux Home Products
- Ergon Energy
- Estee Lauder
- First Mortgage Services
- Galderma
- HSBC
- Isuzu Australia
- LexisNexis
- LotteryWest
- LUSH Cosmetics
- Macquarie Bank
- Medibank
- Metro Trains Melbourne Pty Ltd
- National Australia Bank
- NSW Department of Industry
- NSW Office of State Revenue
- Optus
- Pandora
- PwC
- QSuper
- Randwick City Council
- RMIT University
- Royal Australian Mint
- Royal Freemasons
- RSL Care
- Salmat
- Sanofi Pasteur
- Schneider Electric
- Sydney Water
- Teachers Mutual Bank
- Telstra
- Townsville City Council
- Toyota Motor Corporation Australia
- Transport for NSW
- Visa AP (Australia) Pty Ltd
- Vodafone Hutchison
- Westpac Banking Corporation