About the Conference
Explore the key drivers of digital transformation and maximize your organization’s digital potential at the Driving Digital Transformation to Manage Disruptive Innovation and Transform Customer Experience conference this October. Hear practical and insightful case studies of successful digital transformation by top customer success experts across multiple industries, discover how you can enhance your organizational capabilities to leverage disruptive innovations and overcome competitive pressure.
Along with this conference, discover how to manage customer experience by utilizing customer analytics and insights derived at the 2nd Annual Customer Analytics, Insights and Personalization Conference on 27 – 28 October 2016 in Sydney. Click here to find out more about this conference.
Why Join This Conference
10 REASONS TO JOIN US IN OCTOBER 2016 AT THE DRIVING DIGITAL TRANSFORMATION TO MANAGE DISRUPTIVE INNOVATION AND TRANSFORM CUSTOMER EXPERIENCE
- Leverage opportunities using digital tools and technologies
- Develop an effective digital operating model that clearly outlines and meets your organizational goals and objectives
- Adapt your business strategies to accommodate disruptive innovations and market changes
- Uncover the needs, challenges and opportunities of internal and external stakeholders
- Embrace customer-centric design to improve the quality of customer experiences
- Optimize customer engagement and experience through effective self-service channels
- Consolidate and utilize customer data from multiple avenues for your digital customer strategies
- Monetize the relationship between digital device use and your contact center
- Design and embrace the digital workplace through human capital engagement and performance
- Integrate digital and customer experience strategies to provide outstanding customer experience
Featured Speakers
- Antoine Casgrain
Director of Workforce Planning, National Bank of Canada - Peter Buckmaster
Director of Digital Services, NSW Department of Education - Jethro Grainger-Marsh
Head of Regional Digital Marketing, Asia Pacific Operations, Fuji Xerox - Gavin Merriman
Head of Digital – Global, Nude by Nature - Joanne Stone
Director of Customer Experience APAC, Hudson - Jon Cumming
Chief Digital Officer, ACT Government - Gerard Smith
Senior Manager, eBusiness and Contact Centres, Teachers Mutual Bank - Joe Millward
Senior Digital Strategist, 3M - Robert Geerdink
Digital Transformation Consultant, Offline2Online - David Turner
Head of Digital Transformation, RFi Group - Sergey Denisov
Digital Transformation Architect, AMP Capital - Dori Miller
Business Design Manager, Telstra - Danielle Cerin
Multi-Channel/Digital Manager, Janssen, Pharmaceutical Companies of Johnson & Johnson - Graeme Jeffrey Boorer
Senior Partner, Customer Strategies International Pty Ltd - Ian Aitchison
Chief Executive Officer, COPC Asia Pacific Inc
Past Participating Companies
Over 500 customer experience professionals have attended and benefited from our previous conferences. Selected past participating companies from Australia include:
- Adidas Pty Ltd
- AIA Australia
- AMP Capital
- ANZ
- Australia Post
- Australian Taxation Office
- Avant
- Bankwest
- Beiersdorf Australia
- Benetas
- Bupa
- Caltex Australia
- Civil Aviation Safety Authority
- Coca-Cola Amatil
- Department of Human Services
- Department of Justice and Regulation
- Electrolux Home Products
- Ergon Energy
- Estee Lauder
- First Mortgage Services
- Galderma
- HSBC
- Isuzu Australia
- LexisNexis
- LotteryWest
- LUSH Cosmetics
- Macquarie Bank
- Medibank
- Metro Trains Melbourne Pty Ltd
- National Australia Bank
- NSW Department of Industry
- NSW Office of State Revenue
- Optus
- Pandora
- PwC
- QSuper
- Randwick City Council
- RMIT University
- Royal Australian Mint
- Royal Freemasons
- RSL Care
- Salmat
- Sanofi Pasteur
- Schneider Electric
- Sydney Water
- Teachers Mutual Bank
- Telstra
- Townsville City Council
- Toyota Motor Corporation Australia
- Transport for NSW
- Visa AP (Australia) Pty Ltd
- Vodafone Hutchison
- Westpac Banking Corporation