About the Conference

Explore the key drivers of digital transformation and maximize your organization’s digital potential at the Driving Digital Transformation to Manage Disruptive Innovation and Transform Customer Experience conference this October. Hear practical and insightful case studies of successful digital transformation by top customer success experts across multiple industries, discover how you can enhance your organizational capabilities to leverage disruptive innovations and overcome competitive pressure.

Along with this conference, discover how to manage customer experience by utilizing customer analytics and insights derived at the 2nd Annual Customer Analytics, Insights and Personalization Conference on 27 – 28 October 2016 in Sydney. Click here to find out more about this conference.

Why Join This Conference


  1. Leverage opportunities using digital tools and technologies
  2. Develop an effective digital operating model that clearly outlines and meets your organizational goals and objectives
  3. Adapt your business strategies to accommodate disruptive innovations and market changes
  4. Uncover the needs, challenges and opportunities of internal and external stakeholders
  5. Embrace customer-centric design to improve the quality of customer experiences
  6. Optimize customer engagement and experience through effective self-service channels
  7. Consolidate and utilize customer data from multiple avenues for your digital customer strategies
  8. Monetize the relationship between digital device use and your contact center
  9. Design and embrace the digital workplace through human capital engagement and performance
  10. Integrate digital and customer experience strategies to provide outstanding customer experience

Featured Speakers

  • Antoine Casgrain
    Director of Workforce Planning, National Bank of Canada
  • Peter Buckmaster
    Director of Digital Services, NSW Department of Education
  • Jethro Grainger-Marsh
    Head of Regional Digital Marketing, Asia Pacific Operations, Fuji Xerox
  • Gavin Merriman
    Head of Digital – Global, Nude by Nature
  • Joanne Stone
    Director of Customer Experience APAC, Hudson
  • Jon Cumming
    Chief Digital Officer, ACT Government
  • Gerard Smith
    Senior Manager, eBusiness and Contact Centres, Teachers Mutual Bank
  • Joe Millward 
    Senior Digital Strategist, 3M
  • Robert Geerdink
    Digital Transformation Consultant, Offline2Online
  • David Turner
    Head of Digital Transformation, RFi Group
  • Sergey Denisov
    Digital Transformation Architect, AMP Capital
  • Dori Miller
    Business Design Manager, Telstra
  • Danielle Cerin
    Multi-Channel/Digital Manager, Janssen, Pharmaceutical Companies of Johnson & Johnson
  • Graeme Jeffrey Boorer
    Senior Partner, Customer Strategies International Pty Ltd
  • Ian Aitchison
    Chief Executive Officer, COPC Asia Pacific Inc

Past Participating Companies

Over 500 customer experience professionals have attended and benefited from our previous conferences. Selected past participating companies from Australia include:

  • Adidas Pty Ltd
  • AIA Australia
  • AMP Capital
  • ANZ
  • Australia Post
  • Australian Taxation Office
  • Avant
  • Bankwest
  • Beiersdorf Australia
  • Benetas
  • Bupa
  • Caltex Australia
  • Civil Aviation Safety Authority
  • Coca-Cola Amatil
  • Department of Human Services
  • Department of Justice and Regulation
  • Electrolux Home Products
  • Ergon Energy
  • Estee Lauder
  • First Mortgage Services
  • Galderma
  • HSBC
  • Isuzu Australia
  • LexisNexis
  • LotteryWest
  • LUSH Cosmetics
  • Macquarie Bank
  • Medibank
  • Metro Trains Melbourne Pty Ltd
  • National Australia Bank
  • NSW Department of Industry
  • NSW Office of State Revenue
  • Optus
  • Pandora
  • PwC
  • QSuper
  • Randwick City Council
  • RMIT University
  • Royal Australian Mint
  • Royal Freemasons
  • RSL Care
  • Salmat
  • Sanofi Pasteur
  • Schneider Electric
  • Sydney Water
  • Teachers Mutual Bank
  • Telstra
  • Townsville City Council
  • Toyota Motor Corporation Australia
  • Transport for NSW
  • Visa AP (Australia) Pty Ltd
  • Vodafone Hutchison
  • Westpac Banking Corporation