About the Forum

The retail world has been changing significantly for the past few years and the paradigm shift of the consumers’ expectation has been the main talking point for every retailer. Consumers want a seamless customer experience in their shopping journey and expect the retailers to always stay connected to them. We recognize that Omnichannel strategy is not just another marketing buzzword, but a game changer to the retail industry. Retailers need to upkeep with latest trends to implement a winning omnichannel strategy that maximizes their ROI and stay ahead in this competitive retail market.

At the Omnichannel Retail Experience & Digital Transformation Conference, an event carefully researched and crafted with the most desired insights in the retail industry, we bring together key industry experts to share the most trending strategies and developments in omnichannel business. You will be acknowledged on where the direction of Omnichannel business will be heading to in coming years, such as shifting focus from consumer to supply chain, future opportunities of customer fulfillment and revolutionary technologies and innovations to create powerful customer experiences. Also, prepare to be enlightened by various transformational case studies by retail players plus real life experiences by retail visionaries and bring back practical knowledge to your organization to strive for Omnichannel excellence.


Why Join This Forum


  1. Transform customer personalization to enhance customer journey
  2. Adopt latest innovation to boost your Omnichannel execution
  3. Learn the best strategy in Omnichannel transformation
  4. Redefine the impact customer experience for an optimal ROI in Omnichannel initiatives
  5. Boost your revenue with the best practices of Omnichannel strategy
  6. Gain insights on Omnichannel fraud prevention method to avoid unwanted risk
  7. Reinforce your frictionless customer experience with new payment methods
  8. Expect insightful debate from our panel discussion on the road map of Omnichannel business
  9. Embrace yourself with the best retail case studies and examples presented by our respective industry leaders
  10. Grasp this valuable network opportunity with industry leaders and peers

Sponsors & Media Partner


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Invigor Group (ASX:IVO) uses its complementary suite of big data solutions to source, aggregate, analyse and publish content for the benefit of businesses and consumers.

Invigor Group’s interconnected data sets enable enterprise clients including retailers, brands, shopping centres and government bodies to identify and better understand competitors, consumers, markets and demographics while providing the consumer with the best value-for-money. Using its current products and a pipeline of additional offerings, Invigor will have the ability to provide an end-to-end solution spanning sales, product management, business intelligence, marketing, advertising, content creation and distribution, while monetising each step of the process.

Invigor Group has partnered with Sprooki Pte Ltd, Sprooki’s unique shopper engagement and commerce platform will integrate with Invigor’s Insights Visitor solution to enable rich “mobile-first” functionality such as location-targeted messaging, mobile vouchers, card-less loyalty and rewards, predictive product recommendations and wayfinding to be delivered to WiFi users and shoppers at the most relevant time during their visit.


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The National Retail Association (NRA) is Australia’s largest and most representative retail industry organisation. For almost 100 years, the NRA has represented the interests of the retail, fast food and broader service sector, delivering critical information and advice to thousands of businesses nationally. NRA’s services are delivered by a team of highly trained and well qualified people, in-house with decades of retail-specific knowledge and experience. Because the NRA is a not for profit association, we can deliver professional services at a much lower cost than other provide


Launched in 2013, The Big Smoke (TBS) has been a dynamic voice in a stymied media landscape. Within months of launching, TBS was talked about all over the country as a leading Australian opinion site. TBS is featured on commercial radio across Australia most days of the week and feature 350 writers to a loyal and engaged audience. TBS has since also launched in the USA, expanding its influence and sharp wit across the globe. The Big Smoke is seen as the new capital city of culture. TBS is all about cutting through the digital noise so people can find opinions, brands and culture they love.

Past Participating Companies

Top Companies from Australia Include:


Australia Post

Beiersdorf Australia Limited

Carman’s Fine Foods


Electrolux Home Products

Estee Lauder Companies


Frucor Beverages


Isuzu Australia



LUSH Cosmetics



Scentre Group (Westfield)

Schneider Electric

Staples Australia


Toyota Motor Corporation Australia

Tulloch Wines

Vodafone Hutchison Australia


Wine Australia