Conference Highlights

DAY 1: MONDAY, 17 OCTOBER 2016

• Designing blended spaces: Putting customer at the centre of your retail designs
• Connecting with the hyper-connected & on-the-go customers
• Tapping into the Millennial & Gen-Z Mindshare
• The Ultimate In-Store Experience – Creating Smarter Customer Journeys

DAY 2: TUESDAY, 18 OCTOBER 2016

• Personalized Marketing: Marketing to the Masses with Precision & Relevancy
• Re-Inventing The Service Narrative To Adapt To An Omnichannel Consumer World
• Predict your customer’s next move & own the journey to purchase
• Case Study: Volkswagen’s ‘Blended Retailing’: Blending Clicks and Bricks – With People

POST CONFERENCE RETAIL TOUR & WORKSHOP: WEDNESDAY 19 OCTOBER 2016

• See firsthand what’s working today — and discover effective strategies to take back to your own store

1. Bridging bricks & clicks: Topple the organizational and technology to create seamless experiences
2. Achieving customer-centricity in blended spaces: Place customer at the forefront of your store designs and innovate the customer journey
3. Getting the ROI of personalization: Utilize smart data to deliver highly personalized experience and own the journey to purchase
4. Creating a smarter shopping journey: Harness the power of digital to enhance convenience and customer engagement across multifaceted touchpoints
5. Bringing the human touch: Delight your customers by enabling fluid transition between digital and human interaction
6. Leveraging strategic brand partnerships: Collaborate to accelerate bottomline results and amplify your brand in fulfilling the omnichannel promise

Retailers, both pure-play and bricks-and-clicks, in:

• Retail & FMCG
• Food & Beverages
• Fashion & Apparel / Shoes & Footwear
• Beauty & Cosmetics / Skin Care
• Sports Wear & Equipment
• Chain Stores / Hypermarkets / Departmental Stores
• Stationeries / Office Supplies
• Household Furniture
• Electronics
• Pharmaceutical
• Automotive
• Luxury Brands / Jewelry
• Telecommunication
• Retail Banking
• Hospitality