Agenda

Scaling RPA Masterclass
9:00 – 12:30

Masterclass A – Establishing Effective Governance Model And Centre Of Excellence (CoE) For Enterprise Wide Adoption

Masterclass A
According to the Capgemini Research Institute, large organizations will achieve savings of almost $500 billion dollars in aggregate by 2022 using intelligent process automation (IPA) and thus a lot companies are employing these tools to optimize their operations and process delivery by leveraging the benefit of RPA. However, often we hear questions from organizations on how to industrialize RPA to deliver benefits faster, what a good support model to benchmark is and what governance process should be established. To address these doubts, it is important to establish an effective RPA Centre of Excellence (CoE). Join us at this masterclass to understand how to establish an effective RPA Operating Model Framework by designing a powerful governance model and Centre of Excellence (CoE) that drives alignment with your business improvement and reengineering team.
Ferhad-Ismail-rounded Ferhad Ismail
Senior Manager – IT Customer Engagement, Commercial and Bid Management
Toll Group
12:30 – 13:30 

Networking Luncheon

13:30 – 16:30 Masterclass B – Scaling From Traditional RPA To Cognitive Automation
Masterclass B
RPA has been in the market for the past few years and many companies who have deployed RPA is benefiting the value of automation. Despite from the impact that strive many companies to save time and cost, there are many companies are still struggling to remove human intervention in some complex process thus not maximizing the benefit of RPA. Cognitive Automation is the solution to this by mimicking the way human brain works to assist humans in making decisions and completing tasks. Join this masterclass to learn on key strategies in upgrading your rule-based RPA to strategic RPA with Cognitive Automation. By attending this masterclass, you will be enlighten with insights on setting up an optimal RPA solution by scaling your RPA platform to be self-learning, scalable in managing various volume of processes, automate any complicated tasks easily and most importantly the ability to process and transform unstructured data into strategic insights to your organization.
  Day 1 – Main Forum Agenda  
09:00 Opening Address And Day 1 Highlights By Chairperson   
Bob-Gill-rounded Bob Gill
General Manager – Southeast Asia
ARC Advisory Group
ARC Advisory Group
RPA Implementation and Deployment for Enterprise Wide Adoption
09:15

From Initial RPA Deployment To The Next Level For Enterprise Wide Adoption: How RPA Deployment Is Setting The Stage For Hyper Process Automation In Organizations

Steve-Ng-rounded Steve Ng
Vice President, Digital Operations and Platforms
Mediacorp Pte Ltd
Mediacorp Pte Ltd
 09:45 Calculating The Cost Of RPA Deployment: From Cost Of Initialization To Cost Of Change And Future Maintenance
10:15 Morning Refreshments & Networking Session
10:30 Scaling Your RPA With Effective Governance And Centre Of Excellence (CoE)

  • Understand the roadblocks of RPA adopters’ common failure in scaling their automation footprint and meeting the expectations
  • Creating effective governance process to ensure align RPA implementers with your corporate policies, cost controlling and mitigate unnecessary risk
  • Embed real time monitoring and alerts, process visibility and risk management and accountability to ensure stability and consistency
  • Setting measurable KPIs for your automated processes for performance evaluation
Ferhad-Ismail-rounded Ferhad Ismail
Senior Manager – IT Customer Engagement, Commercial and Bid Management
Toll Group
Toll Group
11:00 RPA Optimization Roundtable Discussion:
  • Roundtable A: Setting Up Your Centre Of Excellence (Coe) For Smart Automation
Ferhad-Ismail-rounded Ferhad Ismail
Senior Manager – IT Customer Engagement, Commercial and Bid Management
Toll Group
Toll Group
  • Roundtable B: Designing The Right Targeted Operating Model And Governance For Effective RPA Deployment
Dennis-Liu-rounded Dennis Liu
EVP & Head of Business Transformation and Technology
Etiqa Insurance Singapore
Etiqa Insurance Singapore
  • Roundtable C: Expanding The Scope Of Your RPA Tool
  • Roundtable D: Driving Enterprise-Wide Digital Transformation With RPA Deployment
Mahantesh-Patil-rounded Mahantesh Patil
Chief-Digital and Agile Transformation Office
Allianz
Allianz
12:00 Ensuring Interoperability Between RPA With Legacy Systems, Operations And Processes
Rachel-Meneses-rounded Rachel Meneses
Head of Operational Efficiency
Etiqa Insurance Singapore
Etiqa Insurance Singapore
12:30 Networking Lunch
Asia’s Top Case Studies for RPA Deployment
 13:30 DBS Case Study: How RPA Enables DBS To Free Up 25,000 Man Hours Of Menial Work
14:00 Key Lessons Learned From MSIG’s Automation Journey

  • How MSIG Singapore leverage of R&CA that led to a 100% processing accuracy and reduce hassle for consumers in claims error?
  • How RPA help MSIG Insurance to speed up its query processing by 70%?
  • R&CA can dovetail tailored customer service, more efficient assessment by insurers and faster pay claims, and more accurate underwriting and pricing
14:30 OCBC Case Study: How OCBC Slash Repetitive Business Processes By 97% By Using Bots To Perform Manual Tasks
Rozlee-Isahak-rounded Rozlee Isahak (invited)
PEX & RPA Lead – Business Transformation
OCBC Bank
OCBC
15:00 Afternoon Refreshment & Networking Session  
15:15 How SP Services Incorporated RPA Into Its Digital Roadmap To Accelerate Operational Efficiency Improvements
Ho-Yin-Shan-rounded Ho Yin Shan (invited)
Head of Operations
SP Services
SP Services
15:45 RPA Hype Vs Reality Panel Discussion: Failures, Learning Lessons And Challenges – Why You Should Think Twice About Robotic Process Automation
Panel Moderator:
Bob-Gill-rounded Bob Gill
General Manager – Southeast Asia
ARC Advisory Group
ARC Advisory Group
Panelists:
Mahantesh-Patil-rounded Mahantesh Patil
Chief-Digital and Agile Transformation Office
Allianz
Allianz
Steve-Ng-rounded Steve Ng
Vice President, Digital Operations and Platforms
Mediacorp Pte Ltd
Mediacorp Pte Ltd
Radu-Geomolean-Petroni-rounded Radu Geomolean Petroni
Head Operations Support Manager
Orica
Orica
Deric-Lau-rounded Deric Lau
Head of Business Process Re-engineering – Life Ops
AIA Singapore
AIA Singapore
Quy-Doan-Do-rounded Quy-Doan Do
Chief Digital Officer
BNP Paribas
BNP Paribas
Aditya-Kumar-Sinha-rounded Aditya Kumar Sinha
Head of Technology and Process, The Open Vault
OCBC Bank
OCBC
16:30 RPA Performance Benchmarking, Vendor Selection And ROI Assessment
Prasanna-Balasubramanian-rounded Prasanna Balasubramanian
Associate Director – Business Process Transformation
UBS
UBS
17:00 Closing Remarks By Forum Chairman
17:10 Champagne Networking Session
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Enjoy a glass of champagne whilst networking with Learning & Development professionals on topics that are of most interest to you and fellow delegates.

 

 

  Day 2 – Main Forum Agenda  
09:00 Day 2 Highlights By Chairperson   
Bob-Gill-rounded Bob Gill
General Manager – Southeast Asia
ARC Advisory Group
ARC Advisory Group
Cognitive RPA with AI and Machine Learning Integration
09:15

Decoding Cognitive Automation: Transitioning From Traditional Rule-Based RPA To Intelligent Cognitive Automation 

  • Accelerating the use of unstructured data to capture greater insights in making robots more intelligent
  • Integrate AI in RPA projects in improving output of mission-critical Intelligent RPA workflows
  • Maximize business cases with Intelligent Automation
Sudhir-Panda-rounded Sudhir Panda
Global Data Intelligence Lead, Digital Banking
International Bank
 09:45 Putting Cognitive RPA To Work With Unstructured Data
10:15 Utilizing Cognitive RPA To Automate New Processes With AI And Machine Learning
selveen-rounded Selveen Muniady
Head, Robotics Process Automation
RHB Bank Malaysia
RHB Bank
10:45 Morning Refreshments & Networking Session
11:00 Industry Use Cases Roundtable Discussion:
  • Roundtable A: Cognitive Automation With AI And Machine Learning
  • Roundtable B: RPA For Finance And Accounting
Zhang-HongLin-rounded Zhang HongLin
Head of Business Intelligence
Ant Financial
Ant Financial
  • Roundtable C: RPA For Data Processing, Validation And Transactions
  • Roundtable D: RPA For Operations
Genevieve-Leng-rounded Genevieve Leng
Business Improvement & Automation
Grab
Grab
  • Roundtable E: RPA For Customer Service
  • Roundtable F: RPA For HR And Shared Services
12:00 RPA Live Demonstration: Streamlining Process Discovery & Optimization For Automation With RPA

  • How companies could use RPA tools to looks into your data to streamline the process discovery process
  • Identifying the manual steps to determine what process need to be automated
  • Watch how RPA tools can learn the workforce process and streamline it from 3 minutes working process to just 10 seconds
12:30 Networking Lunch
 13:30 RPA In Data Processing Case Study – Enhancing Processing Efficiency With Cognitive Robotic Process Automation
Sanjay-Kurup-rounded Sanjay Kurup
Senior Director – Regional Manufacturing(Make) Excellence-Asia Pacific
Johnson & Johnson
Johnson&Johnson
14:00 Volvo Case Study: How Volvo Uses 25 RPA Bots to Handle 2,000 Invoices Daily and Slash the Team’s Time Spent on Manual Tasks by 65%-75%
14:30 RPA In HR Case Study: How Credit Suisse Uses HR RPA Bots To Automate Candidate Sourcing, Execute Payroll Automation, Expense Management And Onboarding
15:00 Afternoon Refreshment & Networking Session  
15:15 How Fonterra Uses RPA To Overhaul Its Supply Chain And Procurement Process With Intelligent Automation
Aamir-Mehdi-rounded Aamir Mehdi
Director Supply Chain – Global Consumer & Foodservice
Fonterra
Fonterra
15:45 How Visa Is Transforming Customer Experiences With RPA
Abhisek-Ghosh-rounded Abhisek Ghosh
Head of Data Science Lab
Visa
Visa
16:15 Closing Remarks By Forum Chairman