Forum Highlights

5 Killer Reasons To Attend ANZ Service Design Forum

Acquire actionable insights, proven solutions and effective strategies to better understand your customers and their needs, implement customer insights effectively in your service design and communicate the value of design to stakeholders
Stay ahead of the technology curve and discover what’s truly cutting-edge with the sector to achieve the best customer experience with high quality and sustainable customer service
Unveil greater ability to affect design-led change and disruption within your organization to boost your customer centricity
Embrace new digital technologies intelligently to devise next generation customer experience, obtain stakeholder buy-in and drive organizational growth
Engage and network with some of most innovative minds in the industry to build valuable partnerships in the thriving times of user-centric services

Day 1: Wednesday, 28 August 2019

Visionary Keynote: Beyond the Buzzword – Optimizing Next Generation Customer Experience through Holistic Service Design
How Organizations Have Made User Research and Customer Insights the Backbone of their Design Processes
How to Leverage Customer Persona-Creation to Focus Strategies for a Major Digital Service Upgrade
Service Prototyping and Testing – The Importance of “Early, Ugly & Often” Prototypes
Designing Inclusive Customer Experiences for All Segments of Your Audience
Co-Design: A Powerful Force for Creativity and Collaboration with Public Service Users
Interactive Masterclass: The One hour Design challenge – from Problem to Prototype in 60 minutes

Day 2: Thursday, 29 August 2019

Feeding Service Design into The Broader Organization Practices and Moving to A Service-Driven Mentality
Understanding Artificial Intelligence & Machine Learning for Service Design
Virtual Reality – Limitless Possibilities for Service Design
Customer Experience Cloud for A Hyper-connected Wealth of Data to Drive User-Centric Designs
Data-driven Design: How Big Data & Analytics Will Empower the Future of Customer Experience and Service
How Robotic Process Automation Can Create Better Services and Happier Customers

Post-Forum Workshop and Site Tour: Friday, 30 August 2019

Workshop: Service Design That Delights – Establishing Solid Design Systems to Inform Better User Experience
Service Design Experience Site Tour