About The Conference

The Customer Analytics, Insights and Experience Forum 2016 will address how customer data can be effectively transformed into valuable customer insights that drive smart business decisions. Ultimately, this will increase positive customer engagement and enhance overall customer experience.

A sell-out success in its previous run, this forum will present an opportunity for you to hear from those at the forefront of customer analytics on strategies to increase customer retention, purchase and consequently, customer lifetime value. You will also gain cutting-edge insights on how using real-time analytics and predictive analytics can transform your organization into an agile one that stays ahead of its customers.

Featured Speakers

Steen Rasmussen
Google Partner Academy Program Trainer and Speaker, Google
Barbara Cominelli
Director of Commercial and Operations, Vodafone
Usama Fayyad
Chief Data Officer & Group Managing Director, Barclays
George Depastas
VP, Head of Product, Real Time Big Data Analytics, Barclays
Martin Squires
Head of Customer Insight, Boots
Dan Jermyn
Head of Big Data & Innovation, Royal Bank of Scotland
Nicolas Deturck
Customer Intelligence & Marketing Manager, Volkswagen
Gael Decoudu
Director, Lloyds Banking Group
Simon Wood
UK Head of Customer Experience, TNS
Alex Kewley, CFA
Director, Client Insights & Solutions, ANZ London
Andreas Galatoulas
Head of Learning Data, AXA
Morris Pentel
Chairman, Customer Experience Foundation
Ben Smithwell
Director, Smithwell
Jamie Turner
CEO, PCA Predict
Lucien van der Hoeven
MD EMEA, MarketShare DecisionCloud
Natalino Busa
Streaming and Real-Time Data Analytics Technologist, ING
Christopher Brooks
Director & Customer Experience, Lexden
Vladimir Dimitroff
Principal Consultant, Beyond Philosophy
Peter O’Neil
Founder, L3 Analytics

Why Join this Conference

Learn strategies for driving a customer-centric culture to build an analytically-inquisitive organization
Chart a detailed and cohesive customer journey to boost customer engagement
Enhance customer loyalty and customer lifetime value through accurate profiling and segmentation
Empower your employees with the right skills to enhance customer interactions
Capitalize on predictive analytics to anticipate your customers’ needs and wants accurately
Deliver personalized products and services offerings to your customers for an excellent customer experience
Create true customer advocates and improve your NPS throughout the customer lifecycle
Establish an effective single customer profile that provide an accurate 360 view
Enjoy cost savings and measure the ROI of your customer campaigns effectively
Implement effective mobile, social media and real-time analytics