About The Conference

The Customer Analytics, Insights and Experience Forum 2016 will address how customer data can be effectively transformed into valuable customer insights that drive smart business decisions. Ultimately, this will increase positive customer engagement and enhance overall customer experience.

A sell-out success in its previous run, this forum will present an opportunity for you to hear from those at the forefront of customer analytics on strategies to increase customer retention, purchase and consequently, customer lifetime value. You will also gain cutting-edge insights on how using real-time analytics and predictive analytics can transform your organization into an agile one that stays ahead of its customers.

Featured Speakers

  • Steen Rasmussen
    Google Partner Academy Program Trainer and Speaker, Google
  • Barbara Cominelli
    Director of Commercial and Operations, Vodafone
  • Usama Fayyad
    Chief Data Officer & Group Managing Director, Barclays
  • George Depastas
    VP, Head of Product, Real Time Big Data Analytics, Barclays
  • Martin Squires
    Head of Customer Insight, Boots
  • Dan Jermyn
    Head of Big Data & Innovation, Royal Bank of Scotland
  • Nicolas Deturck
    Customer Intelligence & Marketing Manager, Volkswagen
  • Gael Decoudu
    Director, Lloyds Banking Group
  • Simon Wood
    UK Head of Customer Experience, TNS
  • Alex Kewley, CFA
    Director, Client Insights & Solutions, ANZ London
  • Andreas Galatoulas
    Head of Learning Data, AXA
  • Morris Pentel
    Chairman, Customer Experience Foundation
  • Ben Smithwell
    Director, Smithwell
  • Jamie Turner
    CEO, PCA Predict
  • Lucien van der Hoeven
    MD EMEA, MarketShare DecisionCloud
  • Natalino Busa
    Streaming and Real-Time Data Analytics Technologist, ING
  • Christopher Brooks
    Director & Customer Experience, Lexden
  • Vladimir Dimitroff
    Principal Consultant, Beyond Philosophy
  • Peter O’Neil
    Founder, L3 Analytics

Why Join this Conference

  1. Learn strategies for driving a customer-centric culture to build an analytically-inquisitive organization
  2. Chart a detailed and cohesive customer journey to boost customer engagement
  3. Enhance customer loyalty and customer lifetime value through accurate profiling and segmentation
  4. Empower your employees with the right skills to enhance customer interactions
  5. Capitalize on predictive analytics to anticipate your customers’ needs and wants accurately
  6. Deliver personalized products and services offerings to your customers for an excellent customer experience
  7. Create true customer advocates and improve your NPS throughout the customer lifecycle
  8. Establish an effective single customer profile that provide an accurate 360 view
  9. Enjoy cost savings and measure the ROI of your customer campaigns effectively
  10. Implement effective mobile, social media and real-time analytics

Past Participating Companies

Our previous run of the Customer Analytics, Insights and Experience Forum was a sell-out success. Selected past participating companies include:

  • Bupa
  • CA Technologies
  • Estee Lauder
  • FutureBrand
  • Hewlett-Packard
  • Imperial Tobacco
  • International Game Technology
  • King & Wood Mallesons
  • LexisNexis
  • McDonald’s
  • Medecins Sans Frontieres
  • PWC
  • Sanofi Pasteur
  • Toyota
  • Transdev
  • Volkswagen
  • Wyndham Vacation Resorts