Conference Highlights

Why Join This Conference

6 Key Drivers to Empower You to Attain Customer Success and Stay Ahead of the Competition

  1. Analyze: Implement effective customer data analytics that enable smart business decisions
  2. Listen: Embrace the voice of the customer as meaningful feedback and engagement to boost customer satisfaction
  3. Optimize: Establish effective business processes and technologies to support customer-centric strategies
  4. Synchronize: Integrate marketing, sales, customer service and technical support for optimal customer experience
  5. Personalize: Drive products and service initiatives from a personalized customer perspective
  6. Build relationships: Engage your customers throughout the customer lifecycle to deliver excellent customer experience

Hot Topics to be Discussed

DAY 1: THURSDAY, 27 OCTOBER 2016

  • Customer Analytics, Insights and Personalization in the Digital Age
  • Charting the Customer Journey in a Digital World
  • Utilizing Predictive Analytics in Your Customer Strategies

DAY 2: FRIDAY, 28 OCTOBER 2016

  • Listening and Responding Effectively to the Voice of the Customer
  • Humanizing the Customer Experience
  • Measuring the ROI of Your Analytics Campaign

PRE CONFERENCE WORKSHOPS:

MONDAY, 24 OCTOBER 2016

  • Designing and Implementing a Customer-Centric Digital Strategy
  • Implementing Effective Customer Journey Mapping for Excellent Customer Experience

 

Past Participating Companies

Over 500 customer experience professionals have attended and benefited from our previous conferences. Selected past participating companies from Australia include:

  • Adidas Pty Ltd
  • AIA Australia
  • AMP Capital
  • ANZ
  • Australia Post
  • Australian Taxation Office
  • Avant
  • Bankwest
  • Beiersdorf Australia
  • Benetas
  • Bupa
  • Caltex Australia
  • Civil Aviation Safety Authority
  • Coca-Cola Amatil
  • Department of Human Services
  • Department of Justice and Regulation
  • Electrolux Home Products
  • Ergon Energy
  • Estee Lauder
  • First Mortgage Services
  • Galderma
  • HSBC
  • Isuzu Australia
  • LexisNexis
  • LotteryWest
  • LUSH Cosmetics
  • Macquarie Bank
  • Medibank
  • Metro Trains Melbourne Pty Ltd
  • National Australia Bank
  • NSW Department of Industry
  • NSW Office of State Revenue
  • Optus
  • Pandora
  • PwC
  • QSuper
  • Randwick City Council
  • RMIT University
  • Royal Australian Mint
  • Royal Freemasons
  • RSL Care
  • Salmat
  • Sanofi Pasteur
  • Schneider Electric
  • Sydney Water
  • Teachers Mutual Bank
  • Telstra
  • Townsville City Council
  • Toyota Motor Corporation Australia
  • Transport for NSW
  • Visa AP (Australia) Pty Ltd
  • Vodafone Hutchison
  • Westpac Banking Corporation