Who You Will Meet

Customer Success Visionaries and Industry Thought Leaders

  • Jethro Grainger-Marsh
    Head of Regional Digital Marketing, Asia Pacific Operations, Fuji Xerox
  • Des Viranna
    Head of Analytics, Microsoft
  • Ian Aitchison
    CEO, COPC Asia Pacific Inc
  • Michael Stone
    Director of Products, Invigor Group
  • Morris Pentel
    Chairman, Customer Experience Foundation (UK)
  • Tom Williamson
    Agency Account Director, Amicus Digital
  • Anthony D’Anna
    Customer Experience Manager, Healthcare, Australian Unity
  • Ivana Sekanic
    Customer Advocacy Manager, Medibank
  • Rich McPharlin
    Head of Analytics & Innovation, Performics Australia
  • Brandon Ward
    Head of Acquisition, OFX
  • Declan Maher
    Team Leader, Customer Insights & Analytics, Sunsuper

Who Will Benefit Most

C-Level Officers/GMs/VPs/Directors/Heads/General Managers/Managers with the job titles of:

  • Chief Marketing Officer
  • Chief Data Officer
  • Chief Analytics Officer
  • Head of Customer Analytics
  • Head of Customer Experience
  • Customer Data
  • Customer Care
  • Customer Service
  • Customer Engagement
  • Customer Success
  • Customer Insights
  • Customer Intelligence
  • Marketing
  • Digital Marketing
  • Social Media Marketing

 from all industries

Expected Delegates Profile

Pie Chart - cust analytics