Agenda

6 May 2019, Monday
TIME	AGENDA
09:00	Welcoming Speech, Opening Remarks & Thank You Sponsor Speech by Conference Producer
09:05	Conference Introduction by Day 1 Chairperson & Highlights on Conference Day 1 Key Sessions
	Renee Kinlay Executive Assistant to Head of School and Principal Australian International School
09:15	The Executive Perspective: What Sets a Great EA Apart From the Rest? And How to Improve Professional Relationship with Your Boss
	What executives look for and really want from their EA/PA How to get people to do what you want them to do How to read other people accurately How to influence anyone Gaining control over what goes on in your own head Establishing an air of authority and standing out from the crowd Motivational words and phrases for improved delivery
	Sandrine Woirnesson CFO APAC Villeroy & Boch
09:45	Award Winning EA Case Study: How to Exceed the Expectations of Your Boss and Your Colleagues on a Daily Basis
	In this session, you will hear tips and tricks from award winning EA, on how to excel in your role, and exceed the expectations of your executive and your colleagues on a daily basis. Hear directly from a successful global EA how she always stays one step ahead!
	Audrey Ung Administrative Business Partner, YouTube Asia Pacific Google Executive Assistant of the Year 2015
10:15	Morning Refreshments & Networking
10:30	The Diplomatic EA: Spotting Potential Conflict, Learning How to Defuse It and Knowing the Strategies to Use When Confrontation Is Unavoidable
	Know when to spot for potential conflicts and learn how to deal with challenging personalities Understand different personality types Discover how to defuse a tense situation with confidence and assertiveness
	Renee Kinlay Executive Assistant to Head of School and Principal Australian International School
11:00	Finding Your Voice to Handle Challenging Situations, Manage Adversity and Excel
	Staying in control when you’re faced with multiple challenges Being the best you can be, whatever the world throws at you Facing challenges head-on, and flip the coin to your advantage Culturing compassion in a challenging world Overcoming adversity – dealing with and learning from traumatic experiences
	Dominic Siow Founder, Transformation Coach, Speaker EQ Strategist
11:30	Managing Multiple Managers & Bosses
	The prospect of working for more than one boss need not be intimidating or overwhelming and with the correct approach, working for more than one boss can be exhilarating and good for your personal growth and career. Take the time to understand the dynamics and learn the skills to assist with mastering the challenges of managing multiple managers. Train yourself and educate / train your bosses on how to best use your talents and time accepting that this is a learning process for all AND maintain your sanity while doing so.
	Ervina Yeo Executive Assistant Schaeffler Supporting 14 executives
12:00	Lunch & Networking
13:00	Interactive RoundTable Series
	Roundtable 1: How to Manage Your Bosses and Work Well with Multiple Executives
	Christiana Tan Executive Assistant cum office Manager (Personal Assistant to EVP, Managing Director, APAC & VP, Managing Director, Singapore) R/GA
	Roundtable 2: Tips to managing your time, dealing with interruptions and saying NO to unnecessary stuff
	Juraidah Jahari Executive Assistant IQVIA
	Roundtable 3: Tools for having difficult conversations and resolving conflict in the workplace
	Theresa Lim Executive Assistant LinkedIn
	Roundtable 4: Strategies for communicating your value to leadership and expanding responsibilities
	Ade Ermasari Executive Assistant to Chairman Asia Danone
14:00	Executive & EA/PA Panel: How Outstanding EA/PAs Add Value to Their Organizations
	Exploring the expectation around the role of EA/PA in the current organization environment Discuss on how EA/PA add value to the organization through their roles Discuss EA/PA’s role in managing up, down and sideways Examining what make a successful relationship between EA/PAs and executives


	Panelists:
	Abigail Vasantha Executive Personal Assistant to Accor’s Global Chief Development Officer Accor Hotels

	Erin Napier Executive Assistant to Director of Sales, Australia & New Zealand Adobe

	Joanna Nagalinggam Low Head of Admin & C-Level Executive Assistant iPrice Group
	Christine Samuel Executive Assistant MNC
15:00	Afternoon Refreshments & Networking


15:30	Developing Powerful Inner Circle: Why Developing your Inner Circle is a Crucial Part of Success in All Areas of Your Life, Not Just Work
	What your inner circle really brings to the table. Hint: It’s not just about “networking” for a new job! How the idea of the inner circle is revolutionary and why it has the power to raise the level of respect for our profession Simple strategies for creating your own inner circle and attracting meaningful connections with the right people
	Lyn Lian Personal Assistant Investment Company Page Personnel Top 10 Singapore EA of the Year 2013
16:00	Working with Different Personality Types: Communicating with Impact
	Erin Napier Executive Assistant to Director of Sales, Australia & New Zealand Adobe
16:30	Unleashing the Power of Influence: Leadership Development for Executive Assistants
	Author and management expert Ken Blanchard said, “The key to successful leadership today is influence, not authority.” As a strategic business partner, EAs are expected to make authoritative decisions and act as an influential leader both on behalf of their executive and the organization. From speaking up during a meeting or developing skills to professionally engage with their executives, EAs can increase their influence and be a voice to be heard and respected. This session is designed to improve the leadership capabilities and performance of high potential executive assistants.
	Dominic Siow Founder, Transformation Coach, Speaker EQ Strategist
17:00	Closing Remarks by Conference Chairperson
17:05	Champagne Networking Session Enjoy a glass of champagne whilst networking with other like-minded individuals on topics that are of most interest to you and fellow delegates.

7 May 2019, Tuesday
TIME	AGENDA
09:00	Conference Introduction by Chairperson & Highlights on Conference Day 2 Key Sessions

09:15	Corporate Travel 2020 Vision: Providing Your Company With the Perfect Travel Experience
	Carlo Bezoari Director of Sales, Asia FCM Travel Solutions
09:45	Technology Masterclass: Time-Saving Tips for Ultimate Productivity
	Today’s most influential business leaders expect their executive assistants to be highly productive and fast functioning. To achieve this, EAs must be exceptionally proficient in using Microsoft, Apple and Google technologies. This engaging session will provide attendees with quick and easy tips and tricks in Word, Outlook, Excel, PowerPoint, SharePoint and Data Analysis.
	Richa Sharma Associate Director Page Personnel
10:30	Morning Refreshments & Networking
11:00	Managing and Motivating an Admin Team
	Executive Assistants are an extension of their leaders and are often managing teams of their own. Yet in many cases, there is no formal manager training for executive assistants. In this session, EA’s will develop both day-to-day management skills as well as the classic leadership skills needed to establish and maintain a corporate culture of excellence. Through an interactive discussion, followed by a real-world activity, attendees will examine the organizational impact of effective and collaborative teams as well as share tools to proactively lead and motivate an admin team.
	Joanna Nagalinggam Low Head of Admin & C-Level Executive Assistant iPrice Group
11:30	Executive Assistants as Project Managers: How to Manage Multiple Projects and Multi-Task Effectively
	Executive assistants are project managers, often overseeing complex projects on a deadline and within a budget, which is why many EAs are solidifying their skillset and pursuing project management (PM) certification. While a PM certification widens knowledge areas, executive assistants likewise seek resources and templates that assist with the execution of a project. This interactive workshop will lead EAs through strategic project management best practices providing an in-depth look into processes and tools that are sure to aid in successful project completion.
	Shanniel Xu Executive Assistant & Office Manager Villeroy and Boch Asia Pacific Pte Ltd
12:00	Lunch & Networking
13:00	Lucky Draw
13:10	How to Perform Collaboratively and Effectively Across Generations
	Today’s workforce span across five generations resulting in diversified work styles and behaviors. As executive assistants are exposed to numerous facets of the business, they will need to collaborate with multigenerational teams. By identifying generational stereotypes, we are better equipped to shift the focus and maximize the strengths of each group to achieve organizational growth and success. Through this session, participants will share strategies on working and communicating effectively across generations.
	Ade Ermasari Executive Assistant to Chairman Asia Danone
13:40	Powerful Presentation and Facilitation Skills to Run Effective Meetings
	Assistants are gaining responsibilities akin to those of chiefs of staff and directors of operation, where they are expected to facilitate high-level meetings and in some cases, present information. Successful facilitation of a meeting requires managing how the meeting will progress, taking thorough notes, and guiding the discussion as outlined to achieve the purpose of the meeting. During this workshop, participants will further develop behaviors related to communication, presentation, and facilitation skills to disseminate information effectively and elevate their role among business leaders.
	Steve Dawson Business Communication, Presentation & Public Speaking Coach/ Fox Sports/ ESPN Anchor Coach
14:10	How to Prepare for the Arrival of a New Boss
	Strategies to cultivate a strong first impression How to prepare him/her for the new environment with new colleagues Smart tips to prepare for his/her new arrival
	Christine Samuel Executive Assistant MNC
14:40	Afternoon Refreshments & Networking
15:10	The Art of being a Highly-Effective Executive Assistant
	Clarice Teo Executive Assistant to Vice President Procter & Gamble
15:40	Generate Energy for Peak Performance and Wellbeing
	Essential nutrition and wellbeing habits to help you de-stress and get a great sleep Tap the power of nutrition food to boost your performance effectively Understand what kind of food can keep you happy and boost your body’s immunity Innovative ways you can engage not only for yourself, but also your colleagues, in healthy-eating and good self-care habits, practising wellness strategies at work
	Jacinta Quah High Performance & Well-Being Leadership Coach JQ Coaching & Consulting *(Keynote Speaker)*
16:20	Closing Remarks by Conference Chairperson

Post-Conference Workshop – 8 May 2019, Wednesday
Workshop Timetable: Workshop A will run from 09:00 – 12:00 with a mid-morning and luncheon breaks. Workshop B will run from 13:00 – 16:00 with a mid-afternoon refreshment break. Registration begins 30 minutes before each workshop commences.
TIME	AGENDA
09:00 – 12:00	Workshop A: Task Automation and Productivity with Technology Masterclass for EA/PAs

	Executive assistants are mastering technology within a variety of applications. By understanding how to apply this knowledge in a practical setting, EAs increase the bottom line by saving time. Through engaging demos with comedic flair, attendees will learn how to better utilize programs for the tasks at hand. This three-part course will focus on software as it relates to project management, data management, and task automation. Office 365 Overview: Accessing Office 365 Managing Office 365 profiles Using Outlook Online: Manage Email Managing Calendars Managing Contacts Configuring Outlook Options Using SharePoint Online: Working with site content and navigation Managing workflows in SharePoint Online Implement information Management policies Using OneDrive for Business and OneNoteOnline: OneDrive Overview OneNote Online Overview
	Shairy Salleh Senior Application Trainer New Horizons
13:00 – 16:00	Workshop B: Sharpening Your Visual Brand in The Modern Business Era

	In today’s fast-paced and disruptive economy, we need both substance and presence to make our mark in an ever-changing, competitive landscape. While our knowledge, experience and expertise enable us to carry out our functional roles, many individuals have lost opportunities because they fail to manage and be aware of how people perceive them – which is essentially taking charge of building a personal brand. Have you ever wondered why certain people seem to have more favor and influence with others at work and even in relationships?
	Cindy Tien Senior Consultant & Corporate Trainer Imageworks

Agenda

6 May 2019, Monday

7 May 2019, Tuesday

Post-Conference Workshop – 8 May 2019, Wednesday