6 May 2019, Monday

09:00 Welcoming Speech, Opening Remarks & Thank You Sponsor Speech by Conference Producer
09:05 Conference Introduction by Day 1 Chairperson & Highlights on Conference Day 1 Key Sessions
Renee-(Whitson)-Kinlay-rounded Renee Kinlay
Executive Assistant to Head of School and Principal

Australian International School
Australian International School
09:15 The Executive Perspective: What Sets a Great EA Apart From the Rest? And How to Improve Professional Relationship with Your Boss  
  • What executives look for and really want from their EA/PA
  • How to get people to do what you want them to do
  • How to read other people accurately
  • How to influence anyone
  • Gaining control over what goes on in your own head
  • Establishing an air of authority and standing out from the crowd
  • Motivational words and phrases for improved delivery
Sandrine-Woirnesson-rounded Sandrine Woirnesson
Villeroy & Boch
Villetroy and Boch Asia Pacific Pte Ltd

Award Winning EA Case Study: How to Exceed the Expectations of Your Boss and Your Colleagues on a Daily Basis

In this session, you will hear tips and tricks from award winning EA, on how to excel in your role, and exceed the expectations of your executive and your colleagues on a daily basis. Hear directly from a successful global EA how she always stays one step ahead!

Audrey-Ung-2-rounded Audrey Ung
Administrative Business Partner, YouTube Asia Pacific

Executive Assistant of the Year 2015
10:15 Morning Refreshments & Networking
10:30 The Diplomatic EA: Spotting Potential Conflict, Learning How to Defuse It and Knowing the Strategies to Use When Confrontation Is Unavoidable
  • Know when to spot for potential conflicts and learn how to deal with challenging personalities
  • Understand different personality types
  • Discover how to defuse a tense situation with confidence and assertiveness
Renee-(Whitson)-Kinlay-rounded Renee Kinlay
Executive Assistant to Head of School and Principal

Australian International School
Australian International School
11:00 Finding Your Voice to Handle Challenging Situations, Manage Adversity and Excel
  • Staying in control when you’re faced with multiple challenges
  • Being the best you can be, whatever the world throws at you
  • Facing challenges head-on, and flip the coin to your advantage
  • Culturing compassion in a challenging world
  • Overcoming adversity – dealing with and learning from traumatic experiences
Dominic-Siow-rounded Dominic Siow
Founder, Transformation Coach, Speaker

EQ Strategist
 EQ Strategist
11:30 Managing Multiple Managers & Bosses
The prospect of working for more than one boss need not be intimidating or overwhelming and with the correct approach, working for more than one boss can be exhilarating and good for your personal growth and career. Take the time to understand the dynamics and learn the skills to assist with mastering the challenges of managing multiple managers. Train yourself and educate / train your bosses on how to best use your talents and time accepting that this is a learning process for all AND maintain your sanity while doing so.
Ervina-Yeo-rounded Ervina Yeo
Executive Assistant
Supporting 14 executives
12:00 Lunch & Networking

Interactive RoundTable Series

Roundtable 1:
How to Manage Your Bosses and Work Well with Multiple Executives

Christiana-Tan-rounded Christiana Tan
Executive Assistant cum office Manager
(Personal Assistant to EVP, Managing Director, APAC & VP, Managing Director, Singapore)

Roundtable 2:
Tips to managing your time, dealing with interruptions and saying NO to unnecessary stuff


Juraidah Jahari
Executive Assistant


Roundtable 3:
Tools for having difficult conversations and resolving conflict in the workplace


Theresa Lim
Executive Assistant


Roundtable 4:
Strategies for communicating your value to leadership and expanding responsibilities


Ade Ermasari
Executive Assistant to Chairman Asia

14:00 Executive & EA/PA Panel: How Outstanding EA/PAs Add Value to Their Organizations
  • Exploring the expectation around the role of EA/PA in the current organization environment
  • Discuss on how EA/PA add value to the organization through their roles
  • Discuss EA/PA’s role in managing up, down and sideways
  • Examining what make a successful relationship between EA/PAs and executives

Abigail Vasantha
Executive Personal Assistant to Accor’s Global Chief Development Officer
Accor Hotels

Erin-Napier-rounded Erin Napier
Executive Assistant to Director of Sales, Australia & New Zealand

Joanna-Low-rounded Joanna Nagalinggam Low
Head of Admin & C-Level Executive Assistant
iPrice Group
Christine-Samuel-rounded Christine Samuel
Executive Assistant
15:00 Afternoon Refreshments & Networking
15:30 Developing Powerful Inner Circle: Why Developing your Inner Circle is a Crucial Part of Success in All Areas of Your Life, Not Just Work
  • What your inner circle really brings to the table. Hint: It’s not just about “networking” for a new job!
  • How the idea of the inner circle is revolutionary and why it has the power to raise the level of respect for our profession
  • Simple strategies for creating your own inner circle and attracting meaningful connections with the right people
Lyn-Lian-rounded Lyn Lian
Personal Assistant

Investment Company
Page Personnel Top 10 Singapore EA of the Year 2013
16:00 Working with Different Personality Types: Communicating with Impact
Erin-Napier-rounded Erin Napier
Executive Assistant to Director of Sales, Australia & New Zealand
16:30 Unleashing the Power of Influence: Leadership Development for Executive Assistants
Author and management expert Ken Blanchard said, “The key to successful leadership today is influence, not authority.” As a strategic business partner, EAs are expected to make authoritative decisions and act as an influential leader both on behalf of their executive and the organization. From speaking up during a meeting or developing skills to professionally engage with their executives, EAs can increase their influence and be a voice to be heard and respected. This session is designed to improve the leadership capabilities and performance of high potential executive assistants.
Dominic-Siow-rounded Dominic Siow
Founder, Transformation Coach, Speaker
EQ Strategist
EQ Strategist
 17:00 Closing Remarks by Conference Chairperson

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Champagne Networking Session

Enjoy a glass of champagne whilst networking with other like-minded individuals on topics that are of most interest to you and fellow delegates.

7 May 2019, Tuesday

09:00 Conference Introduction by Chairperson & Highlights on Conference Day 2 Key Sessions
09:15 Corporate Travel 2020 Vision: Providing Your Company With the Perfect Travel Experience
Carlo-Bezoari-rounded Carlo Bezoari
Director of Sales, Asia
FCM Travel Solutions
09:45 Technology Masterclass: Time-Saving Tips for Ultimate Productivity
Today’s most influential business leaders expect their executive assistants to be highly productive and fast functioning. To achieve this, EAs must be exceptionally proficient in using Microsoft, Apple and Google technologies. This engaging session will provide attendees with quick and easy tips and tricks in Word, Outlook, Excel, PowerPoint, SharePoint and Data Analysis.
Richa-Sharma-rounded Richa Sharma
Associate Director
Page Personnel
Page Personnel
 10:30  Morning Refreshments & Networking
11:00 Managing and Motivating an Admin Team
Executive Assistants are an extension of their leaders and are often managing teams of their own. Yet in many cases, there is no formal manager training for executive assistants. In this session, EA’s will develop both day-to-day management skills as well as the classic leadership skills needed to establish and maintain a corporate culture of excellence. Through an interactive discussion, followed by a real-world activity, attendees will examine the organizational impact of effective and collaborative teams as well as share tools to proactively lead and motivate an admin team.
Joanna-Low-rounded Joanna Nagalinggam Low
Head of Admin & C-Level Executive Assistant
iPrice Group
11:30 Executive Assistants as Project Managers: How to Manage Multiple Projects and Multi-Task Effectively

Executive assistants are project managers, often overseeing complex projects on a deadline and within a budget, which is why many EAs are solidifying their skillset and pursuing project management (PM) certification. While a PM certification widens knowledge areas, executive assistants likewise seek resources and templates that assist with the execution of a project. This interactive workshop will lead EAs through strategic project management best practices providing an in-depth look into processes and tools that are sure to aid in successful project completion.

Shanniel-Xu-rounded Shanniel Xu
Executive Assistant & Office Manager
Villeroy and Boch Asia Pacific Pte Ltd
Villetroy and Boch Asia Pacific Pte Ltd
12:00 Lunch & Networking
13:00 Lucky Draw
 13:10 How to Perform Collaboratively and Effectively Across Generations
Today’s workforce span across five generations resulting in diversified work styles and behaviors. As executive assistants are exposed to numerous facets of the business, they will need to collaborate with multigenerational teams. By identifying generational stereotypes, we are better equipped to shift the focus and maximize the strengths of each group to achieve organizational growth and success. Through this session, participants will share strategies on working and communicating effectively across generations.

Ade Ermasari
Executive Assistant to Chairman Asia

13:40 Powerful Presentation and Facilitation Skills to Run Effective Meetings
Assistants are gaining responsibilities akin to those of chiefs of staff and directors of operation, where they are expected to facilitate high-level meetings and in some cases, present information. Successful facilitation of a meeting requires managing how the meeting will progress, taking thorough notes, and guiding the discussion as outlined to achieve the purpose of the meeting. During this workshop, participants will further develop behaviors related to communication, presentation, and facilitation skills to disseminate information effectively and elevate their role among business leaders.
Steve Dawson
Business Communication, Presentation & Public Speaking Coach/ Fox Sports/ ESPN Anchor
Steve Coach Logo
14:10 How to Prepare for the Arrival of a New Boss
  • Strategies to cultivate a strong first impression
  • How to prepare him/her for the new environment with new colleagues
  • Smart tips to prepare for his/her new arrival
Christine-Samuel-rounded Christine Samuel
Executive Assistant
14:40 Afternoon Refreshments & Networking
15:10 The Art of being a Highly-Effective Executive Assistant
Clarice-Teo-rounded Clarice Teo
Executive Assistant to Vice President
Procter & Gamble
Generate Energy for Peak Performance and Wellbeing
  • Essential nutrition and wellbeing habits to help you de-stress and get a great sleep
  • Tap the power of nutrition food to boost your performance effectively
  • Understand what kind of food can keep you happy and boost your body’s immunity
  • Innovative ways you can engage not only for yourself, but also your colleagues, in healthy-eating and good self-care habits, practising wellness strategies at work
Jacinta-Quah-rounded Jacinta Quah
High Performance & Well-Being Leadership Coach
JQ Coaching & Consulting
(Keynote Speaker)
JQ Coaching
16:20 Closing Remarks by Conference Chairperson

Post-Conference Workshop – 8 May 2019, Wednesday

Workshop Timetable:

Workshop A will run from 09:00 – 12:00 with a mid-morning and luncheon breaks.
Workshop B will run from 13:00 – 16:00 with a mid-afternoon refreshment break.

Registration begins 30 minutes before each workshop commences.

09:00 – 12:00

Workshop A: Task Automation and Productivity with Technology Masterclass for EA/PAs

page 6 Workshop A photo
Executive assistants are mastering technology within a variety of applications. By understanding how to apply this knowledge in a practical setting, EAs increase the bottom line by saving time. Through engaging demos with comedic flair, attendees will learn how to better utilize programs for the tasks at hand. This three-part course will focus on software as it relates to project management, data management, and task automation.

Office 365 Overview:

  • Accessing Office 365
  • Managing Office 365 profiles

Using Outlook Online:

  • Manage Email
  • Managing Calendars
  • Managing Contacts
  • Configuring Outlook Options

Using SharePoint Online:

  • Working with site content and navigation
  • Managing workflows in SharePoint Online
  • Implement information
  • Management policies

Using OneDrive for Business and OneNoteOnline:

  • OneDrive Overview
  • OneNote Online Overview
New Horizons Logo Shairy Salleh
Senior Application Trainer
New Horizons
13:00 – 16:00

Workshop B: Sharpening Your Visual Brand in The Modern Business Era

Tie Adjusting
In today’s fast-paced and disruptive economy, we need both substance and presence to make our mark in an ever-changing, competitive landscape. While our knowledge, experience and expertise enable us to carry out our functional roles, many individuals have lost opportunities because they fail to manage and be aware of how people perceive them – which is essentially taking charge of building a personal brand. Have you ever wondered why certain people seem to have more favor and influence with others at work and even in relationships?
Cindy-Tien-rounded Cindy Tien
Senior Consultant & Corporate Trainer