09:00 Welcoming Speech, Opening Remarks & Thank You Sponsor Speech by Conference Producer
09:15 Keynote

Glassdoor’s Case Studies Of Asia’s Top Employee Experience Companies: How The Top 100 Organizations Design Employee Experiences Differently?

09:45 Employee Experience Journey Mapping

Inside Gojek’s ‘Amazing’ Employee Experience: How Gojek Created A Compelling Employee Experience Journey

monir-rounded Monir Azzouzi
Vice President, People Experience & People Relations
10:15 Morning Refreshments & Networking
10:30 Interactive Roundtable Discussion:
  • Employee Experience Journey Mapping With Design Thinking
  • Identifying Moments That Matter In Employee Experience
Danone Bhawna Gandhi
Head Of HR
  • Measuring Employee Experience Real Time
  • Future Of Work
Kumar-Abhishek-rounded Dr. Kumar Abhishek
Director, HR APAC
S&P Global
S&P Global
  • Personalizing Employee Experience With Analytics And AI
  • Recruitment And HR Chatbots
  • Using Workspace Design To Improve Employee Experience
Olivier-rounded Olivier Soubiele
Head of EX
Standard Chartered Bank
Standard Chartered Bank
11:30 Measuring Employee Experience

Why Singaporeans Are Unhappy And Least Engaged At Work In SE Asia? Key Findings And Takeaways From Singapore’s Top Employee Engagement Index

12:00 Moments That Matter

How To Maintain High Employee Morale By Celebrating Moments That Matter For Employees

Neil-rounded Neil Persaud
Chief People Officer
CXA Group
12:30 Lunch & Networking
13:30 Award Winning Case Study

Olam Case Studies: The Journey From Engagement To Inspiration

 Joydeep-rounded Joydeep Bose
President & Global Head, Human Resources
Olam International
Olam Transparent Logo
14:00 Applying Design Thinking to Employee Experience

Designing Employee Experience From Recruitment Through The Employee Lifecycle: How To Turn An Ideal Candidate Into A Lasting Employee Experience

14:30 Measuring Employee Experience

Why Utilizing Real Time Feedback Instead Of Surveys Is A Better Way To Measure Employee Experience

15:00 Creating an Inclusive Multi-Generational Employee Experience

Designing A Meaningful Employee Experience For Multi-Generational & Diverse Workforce

15:30 Afternoon Refreshments & Networking
16:00 Using Employee Experience Brand to Attract Talent

How Unilever Use Its Award Winning Employee Experience Brand To Attract The Best Talents In The Industry?

Tricia-rounded Tricia Duran
Head of HR
Unilever Asia Pte. Ltd.
16:30 From Candidate To Career: Realising The Potential Of AI And The Digital Experience
Peter-Wood-rounded Peter Wood
Vice President & Global Lead, Talent Assessment & Selection, Global HR
Schneider Electric
17:00 How Employee Experience Is At The Heart Of A World Class Customer Experience?
trisha-rounded Trisha Pathak
HR Director Asia
17:30 Closing Remarks By Summit Chair





09:00 Welcoming Speech, Opening Remarks & Thank You Sponsor Speech by Conference Producer
09:15 Transforming Employee Experience With Technology

Using Technology As An Enabler For Improving OCBC’s Employee Experience: HR Chatbots, Advanced Analytics, And Automation

09:45 HR Chatbots During Recruitment

How Hilton Uses HR Recruitment Bots To Create An Engaging Employee Experience During Hiring And Reducing Time To Hire From 43 Days To Just 5

10:15 Morning Refreshments & Networking
10:30 Listening to Voice of Employees

How To Boost Employee Experience By Using Analytics To Listen To Voice Of 300,000 Employees

11:00 AI in Transforming Employee Experience

Artificial Intelligence In The Workplace: How To Use AI To Personalize And Transform Its Employee Experience

Jaclyn-Lee-rounded Jaclyn Lee
Chief Human Resources Officer
Singapore University of Technology and Design

11:30 Using HR Analytics To Improve Employee Experience

How Nestle Is Using People Analytics And Data Science To Promise Equality And Achieve Happiness In The Workforce

Kevin-Erikson-rounded Kevin Erikson
Head of People Analytics
Nestle Asia, Oceania & Africa
12:00 Using HR Analytics To Improve Employee Experience

How Genpact Uses AI Enabled Chatbots To Help In Their HR Self-Service And Improve Overall Employee Experience

12:30 Lunch & Networking
13:30 Using Algorithm to Measure Team Experience and Engagement

How Companies Are Using Algorithms And Analytics To Track And Measure Team Engagement

Charlotte-rounded Charlotte Spies
VP HR & Business Transformation
Crocs Asia

14:00 Rewards and Compensation

Using Rewards, Incentives And Acknowledgement Techniques That Make A Difference To Employee Experience

Mayur-rounded Mayur Chaturvedi
Regional Director Rewards, Talent Acquisition and HRBP, Asia Pacific
Zimmer Biomet

Zimmer Biomet
14:30 What 2020 Tells Us About Inclusion, Engagement And Belonging
Penny-Shone-rounded Penny Shone
Vice President
 aware logo
15:00 Afternoon Refreshments & Networking
15:30 Rethinking HR Programs From An Employee Experience Perspective
Vikas-rounded Vikas Verma
Executive Director Human Resources

16:00 Designing an Employee Experience Program

Best Practices For Scaling Up An Employee Experience Program

16:30 Panel Discussion

Panel: Effective Strategies To Get Your Leadership Team To Champion Your EX Agenda

Shalini-rounded Shalini Bhateja
Group HR Director APAC
The Coca-Cola Company

Coca cola
Hong-Siu-Ming-rounded Hong Siu Ming
Senior Vice President – Head People, Culture and Group Rewards
Great Eastern
Great Eastern
17:00 Benchmarking Your Employee Experience Program Against Award-Winning Employers
Sujit-rounded Sujit Radhakrishnan
HR Director
Al-Futtaim Retail (Asia)
17:30 Closing Remarks By Summit Chair



Morning Masterclass 1: Measure Every Employee Lifecycle Touchpoint: How Data And Analytics Helps To Uncover New Insights In EX
Masterclass 1 People are the largest part of an organization’s balance sheet, and organizations that overlook the data patterns these generate will be left behind in the long run. Data and analytics gives HR and business leaders a consistent language to understand workforce dynamics, detect early signs of issues to investigate, answer questions around why certain outcomes happened and many more. This masterclass will arm you with valuable tips on how to apply this technology for gauging workforce sentiment and performance hurdles, and where to focus your efforts for a better employee experience.
Jaclyn-Lee-rounded Jaclyn Lee
Chief Human Resources Officer
Singapore University of Technology and Design
Afternoon Masterclass 2: Improving Employee Experience And Digital Recruitment With HR Chatbots
Masterclass 2 Employee experience has become the defining factor in talent acquisition, with technology now playing a critical role. Companies such as Hilton and EY are now implementing HR chatbots to help save HR’s time in recruitment, onboarding and even answering employee questions on HR policies. These bots serve as ideal assistants to both HR managers, employees and interviewees.

At Hilton, for example, it invested in AI Chatbots to help with sourcing, screening and interviews, along with a chatbot that guides candidates through the job application process. This use of technology frees up Hilton’s recruiters to focus more on the candidate, delivering a richer and more uniquely human interview experience – while reducing the traditional 6-week evaluation process to just 1 week.