Who You Will Meet

Top 30 Companies Expected at the Forum

  • ABB Australia
  • AgriDigital
  • AIA Australia
  • Amazon Web Services
  • Australia Post
  • Starbucks Australia
  • Woolsworths
  • HSBC Bank Australia
  • RMIT University
  • University of Adelaide
  • Mastercard Australia
  • Visa
  • Deakin University
  • Forever 21 Australia
  • Flinders University
  • Qantas
  • Jetstar
  • Zara Australia
  • IBM Cognitive Australia
  • Unilever
  • P&G
  • Facebook Australia
  • Microsoft Australia
  • Citibank
  • National Australian Bank
  • Google Australia
  • Nokia Australia
  • Office of Innovation and Science Australia
  • Omron Corporation
  • Optus
  • Powerledger
  • Salesforce
  • SAP Australia
  • Nuance Communications Australia
  • Alibaba Australia
  • Suncorp Group
  • Telstra
  • The BPay Group
  • Topshop Australia
  • Uber Australia
  • University of Sydney
  • University Technology of Sydney
  • Vodafone
  • Westpac
  • Ebay
  • ANU
  • UNSW
  • Macquerie Group
  • ANZ
  • Medibank
  • Mango Australia
  • AMP Bank
  • Coles
  • Coca Cola
  • Sephora Australia

Who Will Benefit Most

C-Level/President/Vice President/Director/Head/Manager of

  • Product development
  • Product Design
  • Project Management
  • Customer Experience
  • Customer Relationship Management
  • Customer Engagement
  • Customer Insights
  • Customer Success
  • Customer Service
  • Contact Centre
  • Call Centre
  • Digital Strategies
  • Digital Transformation
  • Digital Content
  • Brand
  • Creative
  • e-Commerce
  • Social Media
  • Technology
  • Product innovation
  • Technology Innovation
  • IT Consulting and Projects
  • UX Designers
  • Brand Strategist

From Industries (including and not limited to):

  • Apparel & Fashion (Luxury Goods & Jewellery)
  • Automotive
  • Construction and Engineering
  • Consumer Goods & Electronics & Services
  • Electrical Service Companies
  • Food & Beverages
  • Healthcare
  • Infrastructure and Civil
  • Internet
  • Music
  • Real Estate
  • Refrigeration and Air-Conditioning
  • Restaurants
  • Retail
  • Supermarkets
  • Security Services
  • Telecommunications
  • Transport & Logistics
  • Water & Plumbing
  • Wine and Spirits

Speakers & Industry Leaders

Future Customer Experience and Marketing Forum with AI, Predictive Analytics and Chatbots

  • Christian McGilloway, Chief Technology Innovation Officer, Retail Zoo
  • Dr. Ian Tho, Executive Director, Azurium Analytics, Ferrier Hodgson
  • Tim Rich, Head of Marketing, Toyota Financial Services
  • Cheok Funn Lee, Digital Product Owner, National Australia Bank
  • Joe Millward, Innovation Manager, TAFE NSW
  • Robert Kinkade, Co-Founder, CX360
  • Lisa Bouari, Director & Co-Founder, outThought
  • Jeff Gibb, Senior Business Development Manager, Amazon Alexa
  • Andrew Stephen, Associate Dean of Research & L’Oreal Professor of Marketing, University of Oxford, Said Business School
  • Babar Jan-Haleem, Head of Asia Pacific – Big Data Analytics | AI | ML Segment, Amazon Web Services